heres the sequence. £95 requested tuesday. wednesday an email saying it was being processed. thursday an email saying my details needed checking. friday i sent the passport again. monday an email sayi... See more
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my parlay got ruined because some guy named Jaden decided to miss a free throw in the third quarter of a random college game
i swear my mouse has a macro that only clicks "max bet" when i'm looking away. there's no other logical explanation.
a small thing that turns out to matter. the payout request timestamps in the account history are in a different timezone to the emails they send you, which means the five day window they quote sta... See more
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three things the banner does not say
three things the banner does not say. the wagering counts your deposit as well as the bonus. the max bet is £5 including feature buys. and any withdrawal before wagering completes forfeits the whole bonus balance, not just the unwagered part.
the £180 cashout went in on the 2nd
the £180 cashout went in on the 2nd, got knocked back on the 5th over a document uploaded back in march, and the reupload has sat unread since then
Emma answered in two minutes and got…
Emma answered in two minutes and got the wagering rate wrong, checked it after.
second withdrawl this month held for…
second withdrawl this month held for review, no one explaned why
first bonus
first bonus. £10 no deposit. sounded generous. sixty times wagering on it though, and a £5 cap on anything you win, so it was never going to turn into real money.
the deposit side is quick and the fees…
the deposit side is quick and the fees are honest, so why does the money going the other way need eleven days and two identity checks?
The payment information on the website…
The payment information on the website doesn’t match what customer service told me.
Support keeps asking me to be patient…
Support keeps asking me to be patient without providing any concrete information.
I received conflicting information from…
I received conflicting information from different support representatives about the same issue.
My cashout was cancelled without a…
My cashout was cancelled without a clear explanation and the money simply returned to my balance.
The withdrawal limits are inconvenient…
The withdrawal limits are inconvenient and weren’t clearly explained when I registered.
I tried several different games but…
I tried several different games but couldn’t find anything that provided a consistently enjoyable experience.
The mobile version frequently logs me…
The mobile version frequently logs me out while I’m in the middle of playing.
Customer service kept transferring me…
Customer service kept transferring me between representatives without resolving my issue.
The bonus requirements were far more…
The bonus requirements were far more difficult to complete than I expected.
The game selection looks large at…
The game selection looks large at first, but many titles feel very similar.
The games started out entertaining
The games started out entertaining, but after a while the payouts became extremely disappointing.
I made several deposits but barely…
I made several deposits but barely received any worthwhile bonuses in return.
The withdrawal process took much longer…
The withdrawal process took much longer than expected, and support couldn’t give me a clear completion date.
just lost a bet because the referee…
just lost a bet because the referee made a terrible call. i'm going to write a very strongly worded letter to the league.
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