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meetandgreetlutonairportparking.co.uk Reviews 

536
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about extremely long waiting times upon returning from flights, experiencing severe delays when trying to get their vehicles back. Reviewers also mentioned terrible customer service and poor communication, noting that phone calls were frequently ignored, dropped, or met with very rude responses. Consumers experienced major logistical failures, discovering that the business operated out of a distant remote location instead of providing proper airport meet and greet services. Some people were satisfied with the initial drop off process, mentioning that specific staff members were surprisingly polite, courteous, and efficient.

What people talk about most

Service

Clients share negative opinions on service, noting that the advertised meet and greet was often replaced by... See more

Customer service

Consumers find customer service to be negative, reporting a stressful and frustrating experience... See more

Staff

Customers had negative experiences with staff, frequently describing them as rude, unhelpful, and completely... See more

Location

People report negative experiences with location, noting that instead of the expected meet and greet service... See more

Delivery service

Reviewers mention negative feedback about delivery service, experiencing severe delays and poor... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The process itself was straightforward, but the overall experience wasn’t as smooth as expected. It took a while for the car to be brought back on return, which was frustrating after a flight.... See more

Rated 2 out of 5 stars

Customer care Meet & Greet Luton - think this is a general page to review any meet and greet companies at Luton - but my review relates to the above. Drop off was relatively straight forward. Coll... See more

Rated 2 out of 5 stars

Pretty awful. The car park was located in what I can only describe as a building site, all cars were covered in dust. People were miserable. I called to say we were picking up our luggage but it... See more

Rated 1 out of 5 stars

On the 03rd of November I left my car with IMG Parking Limited at Luton airport around 11AM. Picked up car on the 19th of November and immediately noticed extra miles driven. Driver claimed ignorance... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

536 reviews

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2.6

All reviews

(536)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Very efficient

Very efficient with the drop off and pick ups. I would definitely use them again, and wouldn’t hesitate to recommend

1 May 2025
Unprompted review
Rated 4 out of 5 stars

Quick transfer

I recently used this car park for a week and overall had a very good experience. After dropping off my car, the driver took me straight to the airport without any delay. Upon my return, I only had to wait about 12 minutes after calling them, which was very efficient.

My car was returned in the same condition I left it, with the windows opened slightly and staff present, which I really appreciated given how hot the day was — a thoughtful touch. The driver was also very helpful with my luggage.

The only downside was the cost — £95 for a week felt a bit expensive. However, the excellent service, care for my car, and quick transfers made it worthwhile.

Would recommend and use again!

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Called me to confirm my time of arrival. Also dropped us at the express drop off area as it was so cold and we had kids so the walk from mid stay would have been long (we just paid the drop off zone fee of a fiver/ well worth it). Great comms and only 7 miles on my car. Many thanks!

28 April 2025
Unprompted review

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