Alleyoop Reviews 

65
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and natural look of the mascara and skincare products, noting they wear comfortably and last all day without clumping. People also deeply appreciate the supportive customer service team, mentioning fast responses, kind communication, and remarkably helpful assistance whenever it is needed. However, some reviewers were not happy with occasional order mix-ups, delayed replies, or missing items in their shipments. A few consumers additionally mentioned that certain shades were out of stock for extended periods or that some products lacked the expected volume.

What people talk about most

Product

Consumers find product to be positive, highly praising items like the lengthening mascara, eyeshadow sticks,... See more

Quality

Users describe positive interactions with quality, consistently highlighting the high standard of the items.... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service. Consumers consistently... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting the smooth application... See more

Order

Customers had ambiguous experiences with order processes, showing both high satisfaction and frustration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far it doesn't disappoint I've been using allyoop about 2 weeks, comparing to 2 similar mascaras, and so far it does not disappoint. No clumps, nice lengthening, comes off cleanly. I'll wait to see... See more

Rated 5 out of 5 stars

First, don't generalize that this is "makeup for young people" just because the models are. I'm 67 and loving the skin tint with SPF, mascara, and especially 11th Hour eyeshadow sticks! They glide on... See more

Rated 5 out of 5 stars

The brown tubing mascara is excellent, doesn't flake or fade and is buildable! The eyeshadow crayon stays on for 24 hours as well as the mascara (not that you should be doing that!) I chose the skin t... See more

Rated 5 out of 5 stars

Very excited to have gotten to participate in this test! I really liked both mascaras. One was more dramatic, one was a little less messy. But they are both fantastic products and I would buy either o... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(65)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Order never shipped

I placed my order for mascara on February 26, and a week later had still not received a notice that it had shipped. I reached out and they said they were experiencing delayed shipping and to give it 7-10 business days to ship. I waited 11 business days with no progress. I eventually had my order refunded but was disappointed because I was looking forward to trying it.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

I ordered mascara and it never shipped

I ordered mascara and it never shipped. I tried contacting them 3 times via email and they never respond. I also sat on their website chat function for over an hour and they didn't answer that either. I am having to go through my bank to get a refund for the mascara I paid for but never received.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

A Better Version of Glossier

I found out about alley oop in December and have been using them ever since. I've been REALLY happy. The 11th hour eye shadow is 5 stars for me--I have it in a bunch of colors. It's reasonably priced and I get so much use out of it. Plus, I'm a sucker for packaging. I've also used the travel razor. Great products, really love them.

3 May 2023
Unprompted review

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