While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, frequently receiving items that did not match descriptions or were of poor quality. Customers also reported significant issues with their orders, including missing items, incorrect products, and orders being marked as delivered when they had not arrived. The customer service was often described as unhelpful, unresponsive, and rude, failing to resolve problems effectively. Delivery services were consistently criticized for being inconsistent, delayed, or outright failing to deliver. Some people were dissatisfied with the return and refund processes, finding them slow or difficult to complete. Additionally, some reviewers mentioned that delivery partners were uncooperative or unprofessional.

What people talk about most

Product

Customers had negative experiences with product. Many reviewers report receiving wrong, damaged, or missing... See more

Order

Reviewers express widespread dissatisfaction with the ordering process. Many customers report issues such as... See more

Customer service

Customers consistently express strong dissatisfaction with customer service. Many reviewers report issues... See more

Delivery service

Clients share negative opinions on delivery service. Many customers report significant delays, with orders... See more

Service

Users describe negative interactions with service, consistently reporting experiences as a "nightmare" due to... See more

Based on these reviews

Rated 1 out of 5 stars

Meesho app overall kaafi useful hai especially un logon ke liye jo ghar se business start karna chahte hain. Yahan products ki variety kaafi achchi mil jati hai aur prices bhi affordable hote hain.... See more

Rated 1 out of 5 stars

Order done at 13th August. Received different shades earrings each. Raised return request at 17th August. 3days over it is not returned and it was saying address is not reachable for return. What... See more

Rated 1 out of 5 stars

Meesho par order kuch or karta hu milta kuch or hai Meesho miss you par kuch order karta hun aur item kuchh aur aata hai aur customer care se baat karta hun to bolata hai ki refund nahin hoga Na cas... See more

Rated 1 out of 5 stars

Fraud company, I got scammed, I bought a 3 pc set Indian sharara paying 1780rs , I got delivered and they r saying its not delivered after im trying to return.. totally scammed. Best part the ag... See more

Rated 3 out of 5 stars

Of late, delivery services of Meesho has been very inconsistent. Either they go on extending the delivery date or the product delivery gets cancelled or for some reason doesn't get delivered at all.Su... See more

Rated 1 out of 5 stars

I placed a prepaid return and waited for more than 4 days. The pickup agent never came during the day and only gave missed calls at night around 11 PM. After emailing customer support, the same agen... See more

Rated 5 out of 5 stars

Meesho is working well some time quality is not but service is great no refund problem no problem of returning items I am a regularly buyer of Meesho.

Rated 1 out of 5 stars

My order has still not been picked up. It's been 4 days.I have called Meesho several times, but no one is supporting me or resolving my issue. Please do not force me to escalate this matter further. I... See more

Rated 1 out of 5 stars

Ordered one item on Meesho, due to poor quality of the product we placed a request for return on 07th Feb26. So far no one arrived at my doorstep for pick up. called multiple times in customer s... See more

Rated 1 out of 5 stars

Writing this review for product delivery agent .Her name sapna ingole she called me twice due to some reason i was not able to attend the call and then i called her about parcel she talked to... See more

Rated 1 out of 5 stars

Order id: 182879150604 Order done at 7th August. Received damaged one. Raised return request at 10th August. Till 20days over it is not returned and it was saying address is not reachable for return.... See more

Rated 1 out of 5 stars

It should allow something in negative. Firstly i ordered 10 quantity if a product. Packaging team or delivery team taped the product togethere rather than putting it in big box and taping it. If you p... See more

Rated 1 out of 5 stars

I order two products (prepaid) but not received anything and thay say it's delivered. First it's too delayed to deliver from delivery date and then send msg it's delivered. When I complaint against th... See more

Rated 1 out of 5 stars

Worst service I have not got the product in 20 days and have been contacting the team for the past 10 days the agent who spoke was mr Deepanshu and that man says that the details are not available in... See more

Rated 1 out of 5 stars

Meesho is fraud it make fools to the customer and its seller scarf factory is cheater and scammers and there is manners its customer care agents.it is a thief company and do fraud every customer. if... See more

Rated 1 out of 5 stars

I am very disappointed by meeso services. Before 7days I ordered two set of baby kurta pajama set. So finally yesterday I received my order. And delivery boys say first pay after you can check your pr... See more

Rated 1 out of 5 stars

I placed order for a rheumatic pain relief medicine costing ~Rs 400 on 06/12/2025 with promised delivery on 09/12/2025. This was postponed to 12/12/2025. Nonetheless, on both occasions "packed" messag... See more

Rated 1 out of 5 stars

FRAUD company ….. I request every Indian not to buy product from Meesho. They are cheating with customer by delivering wrong/unsatisfied product to buyer. Even if no one is there for managing return a... See more

Rated 1 out of 5 stars

I place my recent order and the Meesho app shows that the order has been delivered, but I have not received the product. In meesho app my product could be marked as delivered without OTP confirmati... See more

Rated 1 out of 5 stars

Never use this app. I experienced unprofessionalism twice. I made a prepaid order. The product was out for delivery, but the delivery boy called and said, "If you give the OTP, I'll come and deliver t... See more

Rated 2 out of 5 stars

Every time we place a order in meesho , the product would be bad quality or wrong item, how can a company displace a original product useless

Rated 3 out of 5 stars

Its not that costly also most of the products are not durable however lots of stuff that useful they sell there and I find it good. 3 star for quality

Rated 3 out of 5 stars

I dislike meesho some time because sometimes meesho deliver some another things or some manufacturers problems causes I don't know why but meesho please try to improve this problem get better deliver... See more

Rated 1 out of 5 stars

Meesho have a worst service. I have ordered 1butter papper and 1 cloth clips packet on 16th may it's not yet delivered even it's in the same city only neither it's cancelled or refunded and custome... See more

Rated 1 out of 5 stars

Bad customer service. I ordered an L-size sweater and received a small one. Then, I requested a return and refund, and I was notified that the item would be collected by 2nd Dec 2025. But no one came... See more

Rated 1 out of 5 stars

WorI had placed a return request on Meesho on 7th July 2025. It has now been over a month, but the return pickup has not been done. Initially, I was told to wait, and now their customer support... See more

Rated 1 out of 5 stars

Meesho is Worst e-commerce shopping site.. I've ordered one coard set in the application it was appearing as delivery delayed but yesterday suddenly its popped you as product delivered.. And moreover... See more

Rated 5 out of 5 stars

Price is affordable and the quality is pretty nicee and packing is also good sometimes the delivery delays that's the one problem

Rated 1 out of 5 stars

No any support and no product verification different product provided Website pe login ni hota hai ab app download ke liye options aata hai jab regularly product ni buy Krna hai to app kyu download... See more

Rated 1 out of 5 stars

this is the worst app.thr customer support system is worst.They don't deliver the product and when you raised complaint they will not entertain. similarly I have raised request when the product qual... See more

Rated 1 out of 5 stars

i like the product but the service is very bad especially the customer service.....u r cheating the customer if its more than 1 order.... I'm ordering from the site as too many selection....the money... See more

Rated 1 out of 5 stars

Worst company, worst service & worst customer support. They have robots sitting there as chat support agent & AI for calls. I ordered rakhi which was supposed to be delivered on 6th Aug. It sho... See more

Rated 1 out of 5 stars

Never ever place a prepaid order on Meesho. I have always placed COD orders and my order got delivered. For the first time I placed prepaid order and it’s been over 15 days past the delivery date and... See more

Rated 1 out of 5 stars

I have ordered four sets of "Frosty 100% food grade premium plastic fridge square water bottle 1litre", and received only one set on the time of delivery. Three sets were missing. I have ordered those... See more

Rated 1 out of 5 stars

Meesho has worst delivery partners. They keep on changing delivery schedule & reason they give is 'Customer not reachable'. The customer care number provided gets disconnected without ringing. Overall... See more

Rated 1 out of 5 stars

Meesho delivery agents were very bad . I had placed an order online on Nov 21st and up to now they have not delivered the item. Called several times the customer service but they will say they will de... See more

Rated 1 out of 5 stars

Pathetic service. Order a product for my baby and its been more than a month they are not taking the product back and providing refund. Unauthorized activity. I have placed return on the same day I g... See more

Rated 1 out of 5 stars

My return request with Meesho has been pending since October, and the experience has been extremely frustrating. I followed all steps correctly. On 4 December, I couriered the parcel and upload... See more

Rated 1 out of 5 stars

I received a call from the mess staff informing me that my order was ready, so I immediately went to collect it. However, when I reached there, I was told that my order had already been cancelled. T... See more

Rated 1 out of 5 stars

My order (ID: 193599871180111616) The order has been marked as delivered, but I have not received the product. Here are the details: I did share an OTP, but it was for another prod... See more

Rated 1 out of 5 stars

Worst experience I had with this service. First time I have order a product from this application and the delivery has been delayed and the product never got delivered. I recommend other users also... See more

Rated 1 out of 5 stars

I have buy kitchen stand but product was broken and I have placed the exchange since 1 month no one came to take product money no refund no exchange meesho agent there are policy is closed there i... See more

Rated 1 out of 5 stars

Please update meesho service fast... I would like to request kindly look at delivery patner .They didn't take you people very seriously and not deliver the items to customer on time .so supplier su... See more

Rated 1 out of 5 stars

Worst experience ever. I requested for exchange of crocks i ordered its been a month and still i didn't got my exchange. I am calling to the customer care every 2 days and now I am getting response... See more

Rated 1 out of 5 stars

Such a disappointing experience with Meesho. The product quality was nothing like what was shown in the images. I requested an exchange, but the replacement turned out to be just as poor in qualit... See more

Rated 1 out of 5 stars

Meesho is proving day by day that they can go to any extreme when it comes to poor service and mismanagement of product delivery. Their disrespectful behavior towards customers is remarkable. And the... See more

Rated 1 out of 5 stars

I have ordered watch from meesho earlier no delivery I have ordered again bit this time without delivery attempt they have updated could not be delivered. Such a worst experience

Rated 1 out of 5 stars

I had ordered two products, but Meesho canceled the order. I haven't received any explanation, and I'm still waiting for the products. The help center team is also not providing any support. I want t... See more

Rated 1 out of 5 stars

I have placed multiple orders on Meesho, and they claimed to have delivered two products in one package. However, when I opened the package, there was only one product inside. Because of this, I... See more


Company details

  1. Online Marketplace
  2. Shopping Mall

Information provided by various external sources

Meesho is an Indian-origin social commerce platform founded by IIT Delhi graduates Vidit Aatrey and Sanjeev Barnwal in December 2015.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Extremely poor experience with Meesho…

Extremely poor experience with Meesho as a seller. My account was blocked instantly, but my settlement has been pending for nearly 2 months. Returned items were tampered, stolen, or missing, causing ₹10–15K loss. Claims with photo/video proof were marked as “fraud” without explanation, and I cannot raise new issues after the block. No real support or resolution. Not recommended for sellers.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Fraud. Very Worst service and products.
Do not trust on messho at all. I have ordered 7 items and messho delivered ony one item. When i contacted to customer support, they rejected missing complaint and customer support is not responding properly, Saying not eligible,we can not help. How can they say like this when i have lost my money. they have to enquire with their delivery partner and seller. but they are not working on that. So very very very very worst. They are Scammers and fraud.I am now going to complain through Consumer Forum.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

False message by Meesho.

I ordered a mobile charger through Meesho on 11/02/2026. It was not despatched even by 16th. When I tried to cancel my order at 10 am on 17th, Meesho showed a popup saying product would be despatched in 2 hrs. At 4 pm the same message was shown. I have no faith in Meesho and hope it shuts down for good, the sooner the better. Saving grace is they returned my money within minutes of cancellation.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

*Awareness msg to all customers who r…

*Awareness msg to all customers who r all having Meesho app*...Today courier boy trying to give parcel to me that ordered from Meesho .... Actually I don't have Meesho app .. totally I'm confused & said I dont have this app .. he said then cancel the order hereafter we will not give any parcel when u order also ..OTP will come for ur mobile send me that he said..... I said I don't have any app no problem ....then I disconnected the call.
Y like this fraud s happening don't know..* Pls all be careful*

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst service I have not got the…

Worst service I have not got the product in 20 days and have been contacting the team for the past 10 days the agent who spoke was mr Deepanshu and that man says that the details are not available in my dashboard. Meesho team please make sure you provide proper training to your agents before you onboard them that guy and the people who spoke with me before don’t know how to handle a query. If i am not getting the product within the next 2 days I m sure I’ll take action for this

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordered one item on Meesho

Ordered one item on Meesho, due to poor quality of the product we placed a request for return on 07th Feb26. So far no one arrived at my doorstep for pick up.

called multiple times in customer support however no resolution so far.

need someone intervention on this matter to resolve my issue and get my refund.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Fraud company

Fraud company, I got scammed, I bought a 3 pc set Indian sharara paying 1780rs , I got delivered and they r saying its not delivered after im trying to return.. totally scammed. Best part the agents sitting out there r absolutely useless as they don't find out where the dress came from n who is doing the scammed, either the shop keeper or the delivery partner, both ways the dress is with me and im scammed
So DONT BUY FROM MEESHO

19 January 2026
Unprompted review
Rated 1 out of 5 stars

My order ID is #2448216337062712

My order ID is #2448216337062712. I placed an order in the name of Shaista and made full online payment. I did not receive any OTP, call, or delivery.
When I opened the app, it was showing that my parcel was already received, even though I never got it. I contacted customer care, and they said they would check. Later, I saw that my complaint was closed without my permission.
When I called again, customer care said I had shared an OTP, which is completely false. I never received any OTP at all. I asked them to prove it, but they had no proof and said they cannot connect me with the backend team.
This is clearly a fraud. I believe many customers have faced similar losses.
I request everyone not to make online payments on Meesho, otherwise you may face the same problem like me.
Very disappointed and no support from customer care. 👎

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Meesho Return Policy Is Destroying Small Sellers – Urgent Management Attention Required

I am a Meesho seller and I want to highlight a very serious issue that is slowly destroying small sellers on this platform.

In the last one month, my total sales were approx ₹85,000, but my actual bank settlement was only ₹24,000. The reason is extremely high returns (around 27%) — most of them without any genuine reason.

In the majority of return cases, customers select fake reasons such as:

Received completely different product

Change of mind

Product delivered late

In these cases, there is no fault of the seller, yet the seller bears the full loss — product cost, logistics, and heavy return charges.

Another major concern is arbitrary return charges. For the same product and quantity, Meesho charges different return fees — sometimes ₹175, sometimes ₹200 — without any clear explanation or transparent calculation.

The current return policy is highly biased in favor of buyers and is encouraging misuse. Honest sellers are being punished, while customers are learning that they can return products without accountability.

Small sellers start their business with limited capital and high hopes. Such policies are pushing them into losses and forcing them to shut down.

I sincerely request Meesho management to:

Implement proof-based returns for serious allegations like “different product”

Fix uniform and transparent return charges

Protect genuine sellers from fake returns

If corrective action is not taken, this policy will severely damage trust in the entire Indian e-commerce ecosystem.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

No any support and no product…

No any support and no product verification different product provided
Website pe login ni hota hai ab app download ke liye options aata hai jab regularly product ni buy Krna hai to app kyu download Krna

24 January 2026
Unprompted review
Rated 2 out of 5 stars

Trying to return a product since jan 9th …

Trying to return a product and the delivery team has not been pucking it up and many calls to customer care and complaints raised but to nothibg has happened ! Beleive meesho is doing it on purpose so people dont send it back ! Will be takibg it up with consumer forum if i dont hear feon them on the 2nd complaint

9 January 2026
Unprompted review
Rated 1 out of 5 stars

It is a worst plotform to sell and to…

It is a worst plotform to sell and to buy. Better the govt of india should take action on these plotform for lotting public money... Very worst... Very very worst...

Rating platforms like Trustpilot should have negative stars also to rate Meesho like businesses.... They are only worthy for negative stars...

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Poorest services.

Poorest services.
On and off they cancelled the orders, under pretext of “delivery attempted and failed”
Thinks, they deliberately cancelled to jack up the prices

21 January 2026
Unprompted review
Rated 1 out of 5 stars

I had ordered two products

I had ordered two products, but Meesho canceled the order. I haven't received any explanation, and I'm still waiting for the products. The help center team is also not providing any support. I want to tell everyone not to order from the Meesho app; it's the worst app.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

MEESHO – WORST CUSTOMER SUPPORT EXPERIENCE EVER

🚨 MEESHO – WORST CUSTOMER SUPPORT EXPERIENCE EVER (INDIA) 🚨

I WANT TO INFORM ALL INDIA ABOUT MEESHO’S THIRD CLASS AND WORST CUSTOMER SUPPORT THAT I HAVE EVER SEEN.

MEESHO SUPPORT TEAM IS COMPLETELY UNHELPFUL AND UNPROFESSIONAL. THEY CLOSE THE TICKETS DIRECTLY FROM THEIR END WITHOUT EVEN CONTACTING THE CUSTOMER. THEY DON’T EVEN THINK IT IS IMPORTANT TO CALL OR CONFIRM BEFORE CLOSING THE ISSUE.

EVERY SINGLE TIME THEY ONLY SUGGEST:
👉 “PLEASE CHECK KNOWLEDGE BASE ARTICLES”

IF I HAVE TO CHECK ARTICLES EVERY TIME, THEN WHY DID MEESHO EVEN CREATE A CUSTOMER SUPPORT TEAM? WHAT IS THE POINT OF SUPPORT?

WHEN I ASK TO SPEAK TO A SHIFT SUPERVISOR, I ALWAYS GET THE SAME REPLY:
❌ “NO SUPERVISOR AVAILABLE”

THIS IS A JOKE. I HAVE NEVER SEEN SUCH A THIRD CLASS SUPPORT SYSTEM IN MY LIFE.

✅ HONESTLY, THE BEST CUSTOMER SERVICE AWARD GOES TO FLIPKART & AMAZON. AT LEAST THEY PROVIDE REAL SUPPORT AND RESOLUTION.

NOW COMING TO THE BIGGEST PROBLEM: SHADOWFAX COURIER.
SHADOWFAX IS A THIRD CLASS DELIVERY SERVICE PROVIDER AND MEESHO HAS APPOINTED THEM AS A DELIVERY PARTNER.

DUE TO SHADOWFAX’S POOR SERVICE I MISSED MY SLA 2 TIMES. EVEN AFTER RAISING MULTIPLE SUPPORT TICKETS WITH MEESHO, NOT A SINGLE ACTION WAS TAKEN. NO RESOLUTION, NO ACCOUNTABILITY, NOTHING.

📢 I AM POSTING THIS REVIEW PUBLICLY SO THAT EVERYONE KNOWS THE REALITY BEFORE TRUSTING MEESHO.

RATING: -1/5 ⭐ (MINUS ONE)

#MEESHO #WORSTSUPPORT #THIRDCLASSSERVICE #CUSTOMERSUPPORTFAIL #SHADOWFAX #SLAFAIL #INDIA #TRUSTPILOT

20 January 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look