I have been using Medvi now for 2 months. I had a small hiccup. I reached out to customer service for resolution. I was given a bit of contradictory information from the nurses. However, my concerns... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My doctor is great. Listens. Appointments are on time. Trustworthy. Genuinely great care. Has my personal mental health figured out and a treatment plan for what works for me. Wouldn't change provider... See more
Company replied
Hareem and Dr Sandy have gone above and beyond in making my experience with Medvidi the best. I’ve seen mental health providers for 17 years now, and this by far has been the smoothest, easiest most w... See more
Company replied
Fiya, Fiya is what made my experience fantastic today. I was having a lot of technical trouble with the intake form, had lost my temper, and almost gave up... but Fiya (bless her soul) looked right p... See more
Company replied
Company details
Written by the company
MEDvidi is an online mental health service striving to redefine the approach to mental wellness in the US. Our mission is clear and impactful: we aim to transform perceptions and enhance accessibility in the realm of mental health care. Our team comprises experienced mental health professionals, each holding the required licenses and specializations to address a broad spectrum of emotional and mental challenges. They are deeply committed to providing personalized care for attention deficit hyperactivity disorder (ADHD), anxiety disorders, depression, insomnia, weight loss management, and other mental health conditions. We prioritize convenience and effectiveness, ensuring that you can access high-quality mental health care from the comfort and privacy of your home. We strongly believe that mental health care should be as accessible and stigma-free as any other form of healthcare. We are dedicated to making our services both affordable and welcoming to all. We aim to normalize seeking mental support, and our appointment times are flexible, ensuring that help is available when you need it. By choosing MEDvidi, you are taking a decisive step towards a healthier mind and a happier life. With our caring team, user-friendly platform, and unwavering commitment to accessibility and affordability, we are here to support you on your journey to mental wellness.
Contact info
4010 Moorpark Ave, 114, 95117, San Jose, United States
- (844) 485-1477
- help@medvidi.com
- medvidi.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fiya 's customer service
Been using this company for about a year for my ADHD symptoms. The doctors listen and are understanding. I had to call in to the help center, Fiya was my contact and she was excellent in helping me complete what I needed.
1 December 2025
Unprompted review
Reply from MEDvidi
Hi Kelly B,
Thank you for your feedback! We’re thrilled to hear that our doctors have been understanding and attentive to your needs, and that Fiya was able to assist you so effectively. We appreciate your trust and look forward to continuing to support you.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
I was having trouble booking my…
I was having trouble booking my appointment online. I spoke with Scarlett and she was kind, knowledgeable and had my issue resolved quickly. Wonderful customer service!
30 November 2025
Unprompted review
Reply from MEDvidi
Hi Ashley Massey,
Thank you for your kind feedback! We’re thrilled to hear that Scarlett was able to assist you and resolve your issue quickly. We appreciate you recognizing her effort and are glad you had a positive experience with our customer service.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Elizabeth Hagen is a sick CROOK
My husband is currently also being scammed by Elizabeth hagen, I justvread another review from a man going through the same thing. She all of a sudden demanded documents from one of my husbands other doctors even tho he has been with medvidi and recieving a prescription for almost a year now. So waiting on the back and fourth between doctors, being told daily "they're working on it" not being able to get any kind of response that's helpful or from Elizabeth herself. She is refusing to send in his meds until this documentation is done and left my husband without his medication over Thanksgiving and he is now sick without it because its a controlled substance. But they know that. They know what these meds can do to people and they are screwing him over for a week now. Over a holiday at that when he is a husband and father. It's disgusting and the real joke about it is they've been prescribing him his vyvanse for almost a year WITHOUT this documentation they all of a sudden have to have. So if it is that important then they didn't do their job right to begin with and now my husband is getting the shit end and sick without his medication. It's disgusting and unethical. No one will help us. We just keep getting the run around. I hope she slept well at night over thanksgiving that she got to enjoy with her family while my husband was going into withdrawal and fighting to keep on a happy face for our children. Sick twisted people and that's putting it nicely.
Oh and of course she still took his money!
30 November 2025
Unprompted review
Reply from MEDvidi
Hi Evie Frazier,
We’re very sorry for the inconvenience your husband has experienced. However, the clearance letter from his other provider is required in order to process and send his prescription. Once the documentation is received, we will be able to move forward promptly.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Samuel Kalmykov,
Thank you for your kind feedback! We’re glad to hear that you found our team easy to reach and helpful. We appreciate your recognition and look forward to continuing to support you.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Swift resolution and outstanding Support
There was a small hiccup with my medication not being in stock, but Sadie and Dr. Dennis Drubetskiy were incredibly on top of things. They quickly resolved it by sending the prescription to another pharmacy. I’m very happy with this team and truly appreciate their efficiency and care.
23 November 2025
Unprompted review
Reply from MEDvidi
Hi amanda bolta,
Thank you for sharing your experience! We’re glad Sadie and Dr. Dennis Drubetskiy were able to quickly resolve the medication issue and get your prescription to another pharmacy. We truly appreciate your kind words and are happy to hear our team’s efficiency and care made a positive difference for you!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Very helpful and kind!
25 November 2025
Unprompted review
Reply from MEDvidi
Hi Eric Boseman,
Thank you for your feedback. We’re glad to hear Dr. John has been Thank you for your kind words! We’re so glad to hear the experience was helpful and positive for you.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Doctor John is great empathetic doctor who cares about his patients well being.
My Doctor is John and I really appreciate how he can understand the pain I’m going through with depression and anxiety. It is true what the website says about benzos but don’t think you’re just going to come and get a script on benzos. These doctors are here to help you get better not give yoi what you want but depending on how your problem is, you may be able to get what you’re intended to come. 4 stars because it takes forever for the doctor to prescribe you the medication you need.
24 November 2025
Unprompted review
Reply from MEDvidi
Hi trung nguyen,
Thank you for your feedback. We’re glad to hear Dr. John has been supportive and understanding. Our providers follow safety guidelines to ensure all treatments, including benzodiazepines, are appropriate. We appreciate your patience with prescription timing and are working to improve this. If you need further help, please let us know.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Kathryn Day,
Thank you for your feedback! We’re glad to hear you found our service efficient and friendly. We truly appreciate you sharing your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Excellent patient care
I love my doctor. Dr may is always kind and helpful. When i had a problem with my prescription, Dina johnson went out of her way to listen and solve the problem. Adam Davis helped me when i had questions about side effects of my prescription. Everyone i have spoke with were so helpful.
21 November 2025
Unprompted review
Reply from MEDvidi
Hi Maryann,
Thank you for your kind words! We’re so glad to hear that Dr. May, Dina Johnson, and Adam Davis were all helpful and supportive.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
jake was great
24 November 2025
Unprompted review
Reply from MEDvidi
Hi Luke Hayes,
Thank you so much for your feedback! We’re glad to hear that Jake was great and that you had a positive experience. We truly appreciate you taking the time to share this with us.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Issue was resolved but they do take a…
Issue was resolved but they do take a few calls and a while to complete.
24 November 2025
Unprompted review
Reply from MEDvidi
Hi Denise Mercado,
Thank you for your patience. We’re glad the issue has been resolved. We understand it may take a few calls and some time to complete, and we appreciate your understanding throughout the process.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Wonderful experience
I have never had a bad experience always happy with my service. Dr. Cat has always been very professional and listen to all my concerns.
21 November 2025
Unprompted review
Reply from MEDvidi
Hi Luana,
Thank you so much for your kind words. We’re thrilled to hear that you’ve consistently had positive experiences and that Dr. Cat has been professional, attentive, and supportive. Your trust means a lot to us, and we’re always here whenever you need anything.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Elizabeth was very helpful and had a…
Elizabeth was very helpful and had a fantastic attitude
22 November 2025
Unprompted review
Reply from MEDvidi
Hi John Walsh,
Thank you for your kind feedback! We're glad to hear you had a helpful and positive experience. We truly appreciate you sharing this feedback.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Jane|| MEDvidi Patient Support Team
Fixing my mistake
I had the best experience with your employee Jake. Jake went out of his way to help me fix an appointment that I had made on the wrong date. Jake was very professional and easy to talk to. Jake did his job the way you would expect him to.
19 November 2025
Unprompted review
Reply from MEDvidi
Hi Anthony M,
Thank you for your kind words! We’re so glad to hear that Jake was able to assist you and provide a professional, helpful experience. We’ll be sure to share your feedback with him!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Reply from MEDvidi
Hi John Kuehl,
Thank you for your kind feedback! We’re glad to hear that Diana was very helpful. We’ll be sure to share your appreciation with her.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Good service for 2 years
I’ve been seeing Dr. Ghosh though MedVidi for about 2 years. She is very knowledgeable and easy to talk to. When my medication was out of stock at my usual pharmacy, the office man Kristine was extremely helpful with regards to contacting my doctor so I could get the prescription transferred to a different pharmacy.
18 November 2025
Unprompted review
Reply from MEDvidi
Hi Matt,
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve been receiving knowledgeable and supportive care from Dr. Ghosh over the past two years. It’s also great to know that Kristine was able to step in and assist quickly when your medication was out of stock. We truly appreciate your trust in MedVidi and are committed to ensuring your care is smooth and seamless.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
The level of customer service improves…
The level of customer service improves each time I use it
18 November 2025
Unprompted review
Reply from MEDvidi
Hi marc pelta,
Thank you so much for your kind words! We’re glad to hear that you’ve noticed our ongoing improvements in customer service. Our team is always working to provide a smoother, more supportive experience each time you reach out. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Jane|| MEDvidi Patient Support Team
She took care of my situation promptly…
She took care of my situation promptly and made it stress free!
17 November 2025
Unprompted review
Reply from MEDvidi
Hi Ashley Vaughan,
Thank you for sharing your experience! We're so glad to hear that she took care of your situation promptly and made the process completely stress-free. We truly appreciate your feedback and are always here to help whenever you need us!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Diana Watson was very patient and polite
Diana Watson was very patient and polite
17 November 2025
Unprompted review
Reply from MEDvidi
Hi Prince Jacobs,
Thank you so much for sharing your experience! We’re delighted to hear that Diana Watson was very patient and polite during your visit. We truly appreciate your feedback and are glad she was able to provide the support you needed. If there’s anything else we can help you with, please let us know!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Couldn't be happier
Fiya was incredibly helpful and was able to answer all my questions. Im very grateful of her and this entire organization. Thank you, MedVidi!
17 November 2025
Unprompted review
Reply from MEDvidi
Hi Zach Cannon,
Thank you for your kind words! We’re thrilled to hear that Fiya was able to assist you and that you had a positive experience with our team. We truly appreciate your feedback and support.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
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