Medunjess Reviews 

I ordered the solid surface 59 inch tub back in May. it took about 4 weeks before it could be installed and then I waited to review until I needed a warm bath on a cold evening. I am so pleased with how the tub looks as well as its ability to maintain warmth. It also is really easy to clean. The order, delivery and customer service answering questions was top notch. Thank you

Easy transaction. Although I haven't had it (Tub) installed.

I ordered the Medunjess 51" Modern Freestanding Whirlpool Tub with Hydrotherapy Jets & Pillow. The first one had a broken pump. They sent a new one and this one leaks. I have spent $$$$ on a plumber to pull out the old tub and put in a new one to now restart this process. Do not buy this tub ever!!!! Giant headache. I just want a working tub. This process has been on going since May.

Anna, is great efficient gal.
She followed through on all issues. The price and quality of the bath tub was better than expected. Glad to of ordered the resin stone construction.
Much stronger than fiberglass, although it's heavy .
So far, we would recommend this product, time always tells the final results .

We bought a sink off Amazon for my dental office construction. We were slightly delayed in install and when we did a separate piece from the back was chipped. After one phone call the replacement was sent. I was very happy with the service and quick response.

Beautiful products and securely packaged. Customer service was very helpful and very prompt responding and following up. 👍

The only issue I had was with delivery but I realize Medunjess cannot be responsible for CEVA.
The stone-resin bathtub is beautiful.
I would send a picture but it has not yet been installed.
Ann, customer service, was attentive, kind and called to verify that the delivery was made, there was no damage and that I was pleased.
Kathy S.
Cullman, AL

Anna really delivered on a great customer service experience!

Anna provided outstanding customer service for shipping me my tub when I needed it to be installed
always in contact and always asking questions if I need any further assistance

I received excellent customer service assisting me with changes to the delivery schedule for my bath tub! In a world where no human answers a phone, these folks were prompt and responsive. Thank you!

Tracking does not work

The freight company your company selected for delivery is horrible. They have zero flexibility in their scheduling which makes it impossible to do business with your comany.
I am a contractor and my job sites are open 5 days a week from 7AM - 3:30PM and your freight company refuses to delivery between those hours.

Furthermore I have contacted your customer service more that 3 days ago concerning this matter and am still waiting for a resolution. I've even offered to pick up the tub myself but have still not received an answer.

The original tub arrived and the box was undamaged. We removed the tub from the box and moved it into the house while waiting for tile work and rough plumbing to be completed. It was nearly 2 months before the tub could be installed and when the protective foam around the rim was removed, a large crack was discovered. I called Medunjess customer service and explained the problem. They asked me to text a picture of the crack and the following day I received a call asking if I wanted a new tub or a full refund. I selected a tub and a week later a nee undamaged tub arrived and was installed. Couldn't have been easier. I am completely satisfied and recommend Medunjess wholeheartedly.

Anne was incredibly helpful and knowledgeable. Really awesome support from their team.

Spoke with Anne several times as we purchased a large vanity and counter top and was packed super well but unfortunately as we started to unravel the packing we found the counter top was broken and then later found some damage to the vanity. Anne from customer service was super helpful and immediately shipped out a new counter top although the vanity itself was out of stock. She offered different options but none were suitable for our needs and we did like this particular vanity. The contractor seemed to think some glue and clamps would suffice and the damages wouldn’t be too noticeable. So we will see how it holds up. Other than that Anne was super helpful with great communication and follow up.

Great price! Great product! Shipping was fast and easy!

The best customer service. I got many calls back with updates regarding an item I was hoping to purchase that was out of stock. Every person that called me was kind and courteous, and they all kept me informed on when the item was going to be back in stock. When it was back in stock they gave me a phone call. High level service. I was very impressed.

The person I was with was helpful some, but I could tell she was reading the information from a cheat sheet or other source. Basically I was trying to reassure my purchase with the actual company than an outside source like Home Depot or Amazon…. And she basically said it was up to me but of course would like to see me buy with her.
After asking multiple questions about the products, faucets, and verify the quality of their product I didn’t get much feedback or response. Other than what I already read on my own. I hope what I ordered I will love as much as the other people’s feedback. Cross my fingers on this large purchase with no hassles. !!

The customer service and follow up was fantastic. Very responsive.

We ordered a tub for a bathroom remodel this spring. The tub was a good price/value, was well packed, shipped quickly, and ultimately seems to be a great product. Product documentation was accurate and helpful. Overall, very happy with the purchase.