Medshopdirect Reviews 86

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their superior customer service, professionalism, and expertise, making interactions pleasant and productive. Many people highlight the exceptional communication and support received throughout the entire process, from ordering to delivery and assembly. The products, such as bed rails, medical mattresses, and bariatric beds, are frequently described as high-quality, well-made, and effective for their intended use, often exceeding expectations. Reviewers also appreciate the efficient delivery service, with items often arriving promptly and well-packaged, sometimes even sooner than anticipated. However, some people were dissatisfied with certain products, noting that devices did not work as expected or appeared to be previously used, missing seals and showing scratches. Additionally, a few customers experienced issues with customer support regarding returns, being told products could not be returned despite website policies, and some mentioned challenges with delivery companies being late.See more

Reviews shaping this summary

Omar was a pleasure to work with. He went out of his way to ensure that the rails we ordered were compatible with the hospital bed we had. Turns out they weren't! He was very responsive via email a... See more

Med shop Direct really stayed on top of our hospital bed order. We ran into some shipping challenges and they made every effort to meet the challenges. We were very pleased with the installation and f... See more

Verified

The website was easy to navigate, and I found information about all the available beds so that I could make an informed decision. Omar and Ivan were helpful, and I received information in a timely man... See more

Omar is very polite and efficient. He goes out of his way to get the customer what they need and want as soon as possible. He made himself available to answer our many questions and guided us through... See more