Never book this hotel
We had booked two rooms and requested that they be next to each other. When we arrived at the hotel, we did not get rooms next to each other, even though we had received confirmation that we would. The receptionist was rude and simply said that “it is what it is.” There was a strong smell throughout the hotel due to the use of a fragrance aroma – very unpleasant.
The rooms themselves were nice and did not smell.
The breakfast was poor and there were far too many people.
The day before we checked out, we asked to keep one of our rooms for longer against payment. We were told that this was okay. However, the next morning when we checked out of one room, we were told that we could NOT keep the other room for the rest of the day, even though we had been promised this. Yet another very rude receptionist who couldn’t understand that we were facing a challenge, as my father has dementia and needs a place to stay.
We will NEVER come back. There are other good hotels right next door that treat their guests properly.
In our opinion, this is NOT a 5-star hotel.







