Best Finance Company in Western Australia, the process is super easy and quick, you get approved for up to $50,000 loan in one day!! Highly recommend their amazing service ✌🏾
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more
Company replied
Great customer service . Throughout the years of applying loans . It have been easy enquires with Yash . Very helpful , friendly and great service he have provided me . His explanation as to how the l... See more
Company replied
MediPay are a Top Notch Loan Service. They deal only with loans to pay a medical bills. Extremely helpful and did not feel pressured at all thru the whole process. Everything explained clearly to me... See more
Company replied
Company details
Written by the company
MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you're looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in minutes*. *Subject to credit approval. Terms and conditions apply.
Here to help when you need us
Written by the company
- Fast, simple application process
- Only pay interest on the amount used
- No penalties for early repayment
We can help with your pets too
We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.
Contact info
264 George Street, 2000, Sydney, Australia
- 1800 810 950
- customercare@medipay.com.au
- medipay.com.au
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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1 person on only to answer all calls in…
1 person on only to answer all calls in Australia talks over me and wouldn’t listen to me as a customer. Doesn’t understand me terrible company if this is how they run it. So hard to get someone to call me back. I will never use them again.
5 July 2024
Unprompted review
Reply from MediPay
Dear Sue,
Thank you for taking the time to share your feedback. We sincerely apologise for the negative experience you had.
We pride ourselves on delivering excellent service and ensuring our customers feel heard and valued. Your feedback is crucial as it helps us identify areas for improvement.
We have a dedicated team, not just one person, managing customer service. Our team is responsible for handling calls, online chats, and emails to ensure all customer inquiries are addressed promptly and effectively. We regret that this was not your experience and apologise for any frustration it may have caused.
We understand the importance of being listened to and respected, and we regret that this was not your experience.
We would greatly appreciate the opportunity to make this right. Please reach out to us directly at customercare@medipay.com.au so we can discuss your concerns further.
Once again, we apologise for the inconvenience and frustration this has caused you. We hope to have the chance to restore your faith in MediPay.
Reply from MediPay
Hi Kym,
Thank you for the excellent review of our easy payment plan
Ajay@MediPay
Thinking this company has gone into liquidation as no one is replying or answer customer calls. Unhappy 😔
MediPay was great for my first 3 payments now I have money OWING to my dental provider. Because Medipay have not paid the bill I requested. BUT they are very quick to keep taking my monthly payment out.
I am furious as i am in the middle of a very expensive dental treatment $10,000 and and now the money is sitting in an account that i can request payments to my dental provider which DON'T HAPPEN!! Until the money has been released I can not have any more appointments which I understand on the dentist end but so upsetting and painful on my end. Please respond or answers your customer calls medipay.
5 March 2024
Unprompted review
Reply from MediPay
Good day Marinda, unfortunately internal business issues disrupted our normal flow of payments. We can't deny the fact that the outage has caused some delays and confusion amongst certain customers, prevented MediPay from making prompt payments as requested by our borrowers.
As you are aware, this issue has been resolved and daily payments are now being made.
We apologies for the inconvenience this caused.
MediPay
DO NOT TRUST MEDIPAY
DO NOT TRUST MEDIPAY! Company great at the beginning - have they gone bust?! Put in a payment request over 2 weeks ago, called and told “a problem on our end, wait another 10 days” still no payment made. No response to multiple emails, Facebook message, live chat. Phoned over 20x but just rings out. Have paid half my surgery and now risk forfeiting this money as the hospital fee isn’t paid and surgery will likely be cancelled if this is not rectified. I will be taking legal action to recoup this money + fees. AVOID.
18 March 2024
Unprompted review
Reply from MediPay
Good day Eden, unfortunately internal business issues disrupted our normal flow of payments. We can't deny the fact that the outage has caused some delays and confusion amongst certain customers, prevented MediPay from making prompt payments as requested by our borrowers.
As you are aware, this issue has been resolved and daily payments are now being made.
We apologies for the inconvenience this caused.
MediPay
Non existent customer service
Advertised as payments made within 48hrs, been waiting over a week now. Difficult to contact and told they’d ring me back with a date for deposit, no call back. Initially great then declined to no customer service at all. Not happy with this company. 29/3/2024, still waiting for reimbursement
15 March 2024
Unprompted review
Reply from MediPay
Good day Jayne, unfortunately internal business issues disrupted our normal flow of payments. We can't deny the fact that the outage has caused some delays and confusion amongst certain customers, prevented MediPay from making prompt payments as requested by our borrowers.
As you are aware, this issue has been resolved and daily payments are now being made.
We apologies for the inconvenience this caused.
MediPay
Reply from MediPay
Hi Ashlea,
Thank you for the excellent review of our easy payment plan
Jen@MediPay
It was so easy to apply..
It was so easy to apply... Was kept updated each step via email and sms... When I had questions it was easy to be able to email and got a call back almost instantly.. Very friendly and knowledgeable staff..
29 January 2024
Reply from MediPay
Hi Diane,
Thank you for the 5 star review of our easy payment plan and team!
Paul@MediPay
High interest+High fees
High interest of 23.99% and fees on such a small amount of $8k applied.
I applied as a contingency and yet to receive a quote on a procedure. The process of applying is simple however noticed my LinkedIn profile was accessed by the Credit Manager and received a phone call having to confirm a few legitimate bank transactions which I found too intrusive, having access to my bank transactions should be more than enough.
Understand they must undergo a risk assessment to establish an interest rate on individuals however I have no defaults and a good credit history, the interest rate is way too high, you’d be better off using the bank or keep saving. I do have the funds without having to use this loan and I guess the good thing about it is I don’t have to use it if I don’t want to, I was simply implementing a contingency plan.
The problem with applying for credit is you won’t know what interest rate you are offered until having to actually apply which then goes on your credit file and works against you especially if you have applied to a couple of different lenders this reduces your credit worthiness, which is a shame when trying to do your research works against you.
24 January 2024
Reply from MediPay
Hi Trace,
We are sorry to hear you were disappointed. We pride ourselves on our great service. Did you know you have the flexibility to pay your payment plan off faster, or at any time, with no penalties or fees. You also only pay interest on what you use, not what you apply for.
MediPay
Fast and easy process.
22 January 2024
Reply from MediPay
Hi Christine,
Thank you for the 5 star review of our easy payment plan.
Jon@MediPay
Yash..the customer service was really…
Yash..the customer service was really awesome and fast which has taken alot of stress off my shoulder now.
Thanks you
22 January 2024
Reply from MediPay
Hi Monique,
Thank you for the 5 star review of our easy payment plan and team member Yash.
RK@MediPay
Reply from MediPay
Hi Jennifer,
Thank you for the 5 star review of our easy payment plan.
Ajay@MediPay
Reply from MediPay
Hi Peter,
Thank you for the 5 star review of our easy payment plan and team.
Ahmed@MediPay
Absolutely so easy to deal with Yash…
Absolutely so easy to deal with Yash was super helpful
17 January 2024
Reply from MediPay
Hi Shannyn,
Thank you for the 5 star review of our easy payment plan and team member Yash.
Ajay@MediPay
MediPay is fantastic and has assisted…
MediPay is fantastic and has assisted me with my vet bills thanks so much to the team I always appreciate your help
16 January 2024
Reply from MediPay
Hi Carolyn,
Thank you for the 5 star review of our easy payment plan for your pet.
Jen@MediPay
Great service and quick response
Great service and quick turnaround for my pets VET surgery.
15 January 2024
Reply from MediPay
Hi Rebecca,
Thank you for the 5 star review of our easy payment plan for your pet.
Jo@MediPay
Reply from MediPay
Hi Tasha,
Thank you for the 5 star review of our easy payment plan and team.
Ajay@MediPay
Great service and communication
Great service and communication
Friendly staff and reply quickly and help you get it done .
Thank you so much 🙏🏻
6 January 2024
Reply from MediPay
Hi Aris,
Thank you for the 5 star review of our service and team.
Ahmed@MediPay
Reply from MediPay
Hi Kevin,
Thank you for the excellent review of our service and easy payment plan.
Jen@MediPay
Great Customer Service.
8 January 2024
Reply from MediPay
Hi Rayleen,
Thank you for the 5 star review of our service level.
Joanne@MediPay
Easy to use
Easy to use. They make an effort to get back in contact when they are busy. A bit pricy though.
4 January 2024
Reply from MediPay
Hi Georgia,
Thank you for the excellent review of our easy payment plan and team.
We're glad to have had you as one of our valued customers!
Jen@MediPay
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