Terrible Experience with MedicalMex LLC…
Terrible Experience with MedicalMex LLC - Stem Cell Therapy Coordination
We strongly advise against using MedicalMex LLC for medical tourism based on our deeply disappointing experience with their stem cell therapy coordination for my husband's back treatment.
Communication and Planning Issues:
Initially, communication seemed satisfactory. However, it deteriorated significantly after payment. The provided itinerary contained numerous errors, and transportation coordination was chaotic. We received minimal pre-procedure information, despite frequent requests, raising concerns about their professionalism. Beth, our contact there, seemed frazzled and annoyed, always saying how much work she had to do and didn't have time to talk to us in detail.
Day of Treatment Complications:
On the treatment day, we encountered several problems:
1. The assigned driver refused to transport us, falsely claiming our luggage was "illegal".
2. As Permanent Residents of Mexico, we are allowed, like any tourist, to bring non-commercial goods into the country if declared.
3. The driver misrepresented the situation to the company without inspecting our luggage, which we would have permitted.
Cancellation and Financial Impact:
These issues led to last-minute changes and additional expenses. MedicalMex LLC then abruptly canceled the entire treatment without explanation, leaving my husband waiting after a 24-hour fast and needing to alter our plans significantly, forfeiting hotel expenses, etc. While they eventually refunded the treatment cost, we incurred substantial losses in travel expenses.
Conclusion:
The disorganization and poor communication exhibited by MedicalMex LLC suggest potential risks in their medical services. We recommend thoroughly researching alternatives for safer and more reliable medical tourism options. Patients should be cautious when considering treatments abroad, as there have been reports of infections & other complications from such procedures in Mexico.