Media Markt Deutschland Reviews 

The staff is always very helpful and friendly. As an english speaking resident, my Deutsch is still not great but the staff is always willing to help and they are understanding. Overall, amazing customer service. I always feel good after spending money there.

Always had a good customer service

I ordered a NINJA air fryer from the MediaMarkt online store on 8 May 2026 and paid immediately by card. The confirmation promised delivery by 11 May, but my account has never shown more than “order received / in progress” – no tracking number, no carrier, no shipping confirmation.

On 9 May I tried to cancel the order in every reasonable way: in person at a Berlin store, via several emails, and via a German‑speaking caller on my behalf. From that day onward I made it explicit that I did not want the product at all, only a prompt refund.

Despite this, customer service kept sending the same standard messages about “refusing delivery” or “creating a return label”, which simply don’t fit a case where nothing has ever been delivered and there is no proof of dispatch. At one point an agent claimed the item had already been shipped and could no longer be cancelled, but still could not provide a tracking ID, courier name or any verifiable shipping details.

As of writing, I have neither the product nor a confirmed refund, just a series of template replies that ignore my clear cancellation and my refusal of delivery. The whole process makes the online shop look disorganised and unprofessional: no working cancellation path, no transparent shipping information, and a support script that doesn’t engage with what the customer actually says. I am now having to resolve this through my payment provider, and based on this experience I would strongly caution others against relying on MediaMarkt’s online store for important purchases.

In nearly all cases the delivery from MediaMarkt has been absolutely error free in the last decades I have used MediaMarkt. I had a delivery issue with the latest delivery and I reached out to Customer Service. This experience was very good and my issue was immediately solved - solution provided and hence a happy customer

- Media Markt informed me after purchase , that delivery date for my new Miehle Dryer will be agreed between transport company and me - completely wrong: Transport company wrote me immediately (after trying their telefon-hotline several times,I sent them an E-Mail) , that their agreement with Media Markt is different: Transport company will bring the dryer, when it fits into their transport schedule.
- Trying to reach Media Markt online service hotline via E-Mail to change delivery date is just invain. They inform in a friendly way, that they will answer soon but no response, no chance to reach anybody

the way of communication! ok, you have to wait because there are not enough employees, sometimes, but when you get to ask for references everything is explained to you in the most concrete way. everything goes very well

Absolutely useless, I desperately wanted to buy a Nikon D850, a camera that has been on my wish list for years, I saw a great deal with a very attractive payment plan online, I filled everything in, did everything correctly, I was well within the criteria for the plan and yet every single time I tried to complete the purchase I got this error message at the bottom of the screen, every single time it wouldn't go through!

I contacted, via email, the "customer service" team and they were the most, lazy, useless, unhelpful bunch of uncaring, indifferent idiots I have ever encountered. I was asked for screenshots I sent them, they wanted more info I provided it, yet the offer expires on the 5th May and every reply I got was "Try again later" "Just go to a store and buy it there" "Blah!"

Hello??? I live in Storkow, I have no car, this is why I WAS using the online shop, isn't this what it is there for god sakes? So I at this point I phoned and was told the camera is sold out, I then contacted the 3rd party seller and they said it isn't.

So what the hell is going on? I sent a furious email demanding a manager look into this and contact me personally, and oh what a surprise, no reply!!!

I have never been more furious over the complete indifferent and laziness of people of those which my money pays their wages!

I am a passionate and driven photographer, I want to setup a business with a better camera, here is the opportunity and Media Markt just screwed that for me! Their staff are just arrogant and don't care!

Disgusting!!!

On 12.04.2026 I ordered a smartphone called “Doogee” from MediaMarkt Germany but the seller is Digiciel.When i received the Order,it was a breach of privacy for me because every unwanted individual can easily have access to my Simcard.I can’t use the phone where children are because even children can take away the Simcard.That same night i wrote an Email to the seller explaining the situation to them and asking them how I will return the phone back.They replied the next day that i should do a video of what i mean,which I did the same day and sent to them.They gave me the address for the return and i returned the smartphone to them.They have received the smartphone but they haven’t paid back the sum of 249,99Euro which I paid for the smartphone.I have written to MediaMarkt many times about the issue but no response.
I never knew that MediaMarkt can be messing up with their customers like this.Your partner “Digiciel” has received the smartphone and you are still holding back from paying back the sum of 249,99Euro to me.
Update on 29.04.2026: I received a message from Trustpilot that MediaMarkt has responded to my complain but I want to state here that it is just their automatic response built in,in their system.I have written to MediaMarkt many times through their own contact form on their App but no response.I am meant to understand that MediaMarkt and Marketplace are just working hand in hand to frustrate and dehumanize their customers. I have also chatted MediaMarkt on 28.04.2026 but the response was they will get back to me which they didn’t.

Update on 30.04.2026: On 29.04.2026,i received an Email from Mediamarkt asking me about the evidence that I have sent the phone back to them,I was speechless because I never expected such a message,does it mean they don’t have contact with their partner “Digiciel” who gave me the return address and have received the phone since 20.04.2026,still MediaMarkt is withholding from paying my money back.I have to quickly sent the evidence that I have sent the phone back to them but up until now,no response from them.

Update on 01.05.2026: So on 30.04.2026, I received another Email from them asking me about the details of the Receiver who received the Order I sent back,so I had to send to them the information they asked for.This is the highest wickedness I have seen since I was born.I bought a smartphone because I am seriously in need of it but found out that anyone can easily have access to my Simcard and that was the only reason I returned back.MediaMarkt knew how things are very hard in Germany and still they decided to hold back a whole sum of 249,99 to make my life very miserable.I went to their shop in Cologne on 29.04.2026 and bought a low quality smartphone because I don’t have the money to buy a high quality one again because of my money they are holding.I will keep updating the public on this.

Update on 11.05.2026:
So after sending them the details of the receiver who received the smartphone,up until now,i haven’t heard from them again.They are still holding my money,the sum of 249,98 Euro.They enjoy making the lives of their customers miserable and putting their customers into mental distress because no human being with a heart will do such thing. To refund the sum of 249,98 Euro is a big problem for them ,instead they decided to hold the money knowing fully well the type of devastation it will cost me.They know the high cost of living in Germany but they just decided to put me into mental distress.MediaMarkt refund me my money now!

I ordered a Dyson V12 from MediaMarkt in April 2025. At some point I received a message about an outstanding payment. My order showed as completed and paid on their website, so I contacted customer service to clarify.

Their agent Albert Winkelstein replied in writing confirming that my payment of €364.99 was successfully received, that no outstanding balance exists, and that the message about an outstanding payment was NOT from MediaMarkt and was a phishing attempt. He explicitly told me to ignore it and not click any links. So I trusted their official response and moved on.

Almost a year later, out of nowhere, I received a debt collection letter from KSP demanding €415.64 - the original amount plus interest and legal fees. No warning, no direct contact from MediaMarkt in between. Just straight to a collection agency.

This means either their agent gave me completely false information and I've been unknowingly carrying an unpaid debt for a year based on their own advice -or there is no real debt and this whole thing is an error. Either way, what does this do to my credit record? I have no idea if KSP has already reported a negative entry against my name because MediaMarkt's own employee told me everything was fine.

I have been trying for over two weeks to get this resolved. I have offered to pay the original €364.99 directly to MediaMarkt again just to make this go away. I have asked them to cancel the KSP fees since the entire situation was caused by their incorrect information. I have asked simple yes or no questions - did you send this to KSP or not?

Every time I write, a different agent replies saying they will get back to me. Then silence. When they do respond, they ignore my questions and just repeat that I was "informed multiple times" - referring to the exact messages their own agent classified as phishing.

I'm not trying to avoid paying - I've actively been trying to resolve this for weeks. I'm a customer with over €2,000 in total purchases from MediaMarkt and Saturn, who trusted their official written confirmation that everything was paid and settled. Now, almost a year later, I'm being punished for trusting their own customer service. All I want is for someone to actually read my messages, answer my questions, and help me resolve this before it affects my credit history.

Case #260325-045944 for reference.

Update: MediaMarkt's own customer service has now acknowledged in writing that their agent's information "led to confusion." Despite this admission, they are still telling me to pay the full amount, including collection fees, directly to KSP, and claim they cannot stop the process. So they admit their employee gave me wrong information, but expect me to pay the consequences.

Update (April 24, 2026):
After weeks of no resolution, I gave up waiting and paid the full €441.82 to KSP today the original €364.99 plus €76.83 in collection fees and interest just to make it stop.

Litterally minutes later, I received an email from MediaMarkt customer service confirming that my order was fully paid all along. The payment was received via my credit card on April 29, 2025. Their own words: “fully paid.”
So I have now paid twice for the same order. Once in 2025 via credit card, and once today to their debt collector and I maybe sent more than 20 emails just to get the same draft of a reply.

Update 3 (28.04.2026): I paid KSP the full €441.82 to end this. KSP confirmed the case is closed. Then, after I paid, a fourth MediaMarkt agent confirmed in writing that my original credit card payment was received back in April 2025 and no outstanding balance ever existed. Three agents, three written confirmations - yet I still had to pay a collection agency €441.82 for a debt that never existed. I've asked MediaMarkt for a refund. Over a week now. No response.

It’s disappointing to see MediaMarkt still using outdated pricing strategies in 2026. If you compare prices on mediamarkt.de against the manufacturers' official websites, the discrepancy is often significant. The 'discount' claims feel like a cheap marketing tactic rather than actual value for the customer

Pathetic customer support.
They take money for service but they dont provide service.
I ordered refrigerator from it. I was told they provide professional installation in the kitchen for 30€.
They didn’t provide professional installation, when I contacted customer support they said to refund installation cost. But after 1 month they are saying they can’t refund because some reasons.

Picture quality on the samsung qled tv is jaw dropping. Setup was simple, the delivery team was professional and helped with installation

Customer friendly and cheap products with good quality

Absolutely catastrophic. Ordered 2 televisions and a soundbar in set . One television i had to cancel as the refused to deliver and now they are delaying the delivery of my soundbar in the hope that i cancel that to as i saved 400,- euros . That wont happen will be getting a lawyer to solve this problem as the customer service are unable to act. 301643410, i have never had such a bad experience as this .

I had a very disappointing experience at MediaMarkt while trying to buy an Oura Ring.
When I arrived, a staff member directed me to a specific counter for assistance. When I got there, there was one employee behind the counter, another person standing nearby, and a queue of about three people. Since we weren’t sure if this was the correct counter for purchasing the Oura Ring, we briefly asked the person standing there if this was the right place.
Before we could even finish asking our question, the employee behind the counter abruptly interrupted and rudely told us that another woman was already in the queue ahead of us. We understood that and had no issue waiting, but we tried to explain that we were only asking whether this was the correct counter.

Instead of listening, the employee immediately became confrontational and started raising his voice. The situation escalated unnecessarily, and we eventually had to raise our voices just to explain ourselves. Rather than handling the situation professionally, the employee told us to leave in a very rude manner.

The entire interaction felt extremely disrespectful and unwelcoming. At one point it even felt like we were being unfairly singled out and treated differently.

This experience was frustrating and disappointing, especially when we were simply trying to ask a quick question before getting in line. Customer service should be about helping customers, not creating conflict.

I hope MediaMarkt takes feedback like this seriously and works on improving how customers are treated in their stores.

I bought a new TV that arrived with a cracked screen. Mediamarkt refused a straight exchange — instead, they asked me to arrange a separate return pickup and place a completely new order, then wait weeks for a refund on a €800 purchase. Not everyone can front that kind of money twice. Reporting a defect within 48 hours should guarantee an immediate swap, not a bureaucratic nightmare.

Was so gut and realiable

I ordered a product from MediaMarkt with the promise that it would arrive within 2 days. However, the product was never delivered.

After waiting, I contacted customer service and requested a refund. It has now been more than two weeks and I still have not received my money back.

I have sent multiple emails and tried calling, but I have not received any response. This is very disappointing for such a large company.

Order number: 296829917

At this point, I cannot recommend MediaMarkt to anyone. In my experience, this is definitely not a company I would shop from again.

I simply want my refund for an order that was never delivered. If this issue is not resolved soon, I will consider contacting consumer protection authorities

I ordered a TV mount online via mediamarkt.de and choose the "Uber Sofortlieferung" option that delivers the package in 90 minutes. After I payed the order, I never received an order number or a confirmation email and of course the mount was not deliverd as spoken! And the money is already gone! After calling the customer support for 3 times, I didn't receive any informations or help. Extremely unprofessional and not trustworthy at all. I will never recommend anyone!