Very pushy sales people on the phone. Pushed my mum who has Parkinson's into giving her card details. I then had to cancel her card to stop them taking any money. When I rang them they denied makin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Salesman was very pushy told my mother that as she was on her pension she could afford this service what's £7.00 a week to save your life was one of the comments,talked her into giving bank details to... See more
Company replied
So far it appears to be an excellent device with very helpful Tech Support. Only slight criticism is that a couple of early teething problems could have been avoided if the instruction booklet made cl... See more
Mum had a fall and broke & dislocated her hip - was on the floor for over 4 hours before she was able to call for help. Six weeks later, she now wears a monitired Medialarm constantly and yes, there... See more
Company details
Written by the company
We are an Australian, family-owned business, with a proven track record providing outstanding customer service to our valued clients for more than a decade. We are proud to supply our clients with medical alert devices that support them to maintain their independence and live their lives to the fullest. Our promise is to provide our customers with the highest quality medical alarms on the market and comprehensive technical support, to give you and your family peace of mind in the knowledge your loved ones are safe.
Contact info
103 Mornington Street, 3030, Geelong North, Australia
- 1300665322
- info@medialarm.com.au
- medialarm.com.au
2.9
Average
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received my bath Matt in quick time…
I received my bath Matt in quick time and it’s exactly what I was expecting and it work very well
No slipping
2 April 2022
I was more than happy with the support…
I was more than happy with the support of the guy that helped my grandson on the phone not many would be as supportive as he was in helping to find the solution to my medi-alert, thank you
1 April 2022
A couple of little glitches would be…
A couple of little glitches would be better if you could contact someone outside of business hours
28 March 2022
This device was easy to set up
This device was easy to set up. The quality of the voice message is fair only being impacted by a loud humming (white) noise
13 March 2022
Reply from Medialarm
Hi Leo, if you call us on 1300 665 322 we are usually able to solve most issues within a 10 minute conversation, we can access the device remotely and test it.
Recent Purchase
Recently purchased a Medialarm for my father. Very impressed with the delivery timeframe, the product and the associated service. Happy to highly recommend.
13 March 2022
Hi There
Hi There, this alarm is giving me more security because my mother is determined to live alone. Thanks
7 March 2022
Couldn't find the alarms number
Couldn't find the alarms number, wasn't with the information. Also one of the papers to put the numbers on, was on back of a invoice for n95 masks. Had all the details, address ,name and amount. Very personal information.
4 March 2022
Customer service officer was…
Customer service officer was uninteresting in helping with questions when found out we were ordering on line. The product works well.
10 February 2022
I feel much safer now with my…
I feel much safer now with my Medialarm. I live in an isolated area and for some time, I have felt cautious in case anything happened.Now I feel that I am in contact with help if needed.
27 January 2022
Excellent company to deal with.
26 January 2022
Reply from Medialarm
Hi Mei, if you call us on 1300 665 322 we are usually able to solve most issues within a 10 minute conversation, we can access the device remotely and test it.
Very happy with my purchases
Very happy with my purchases. Great customer service and communication. Items arrived within a week, thank you!
19 January 2022
My elderly mother lives on her own and…
My elderly mother lives on her own and now I don’t have to worry when she has left her mobile phone somewhere or hasn’t hung up properly, I just call her on her Medi alert 🤩🤩🤩🤩🤩
5 January 2022
Living alone with a heart condition
I have recently been diagnosed with a heart condition and as I live alone in a two storey townhouse I felt that I should have a system like Medialarm should I experience a heart attack or even fall down the stairs at home. I discussed getting Medialarm with my friends and they felt it was an excellent idea.
4 January 2022
Great prompt professional service !
3 January 2022
This is very good
3 January 2022
The greatest investment that gives us…
The greatest investment that gives us peace of mind. Thank you to the helpful customer service team in making the setting up process a breeze. We recommend Medialarm to anyone who lives alone and has health or physical challenges.
7 December 2021
good service
10 November 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.