Medal Reviews 

252
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of use for editing and sharing clips, highlighting the intuitive interface even for those without prior experience. The support team receives consistent praise for being fast, helpful, and responsive, often resolving issues quickly and professionally. Reviewers also value the ability to record gameplay and save unexpected moments, noting that the app generally performs well without significant FPS drops. However, some people experienced numerous issues with the app, including random clipping failures, difficulty uninstalling, and frequent crashes. There are reports of the app being laggy, producing poor quality recordings, and automatically performing actions without user knowledge. Some users also encountered problems with clips disappearing, the editor failing to render, or the app causing game crashes and input delays.

What people talk about most

Application

Reviewers mention ambiguous feedback about the app, with many expressing significant frustration due to... See more

User experience

Users describe ambiguous interactions with the user experience, with some reviewers praising it as the "best... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Product

Customers consistently note ambiguous experiences with the product, with many praising its ability to record... See more

Response time

Customers had positive experiences with response times, frequently praising the speed and efficiency of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's easy to set up and get clipping straight away, you can set storage limits and it will alert you when the storage is full, the free package let's you upload 10 minute clips (which i think is a li... See more

Company replied

Rated 4 out of 5 stars

Had some issues with my medal not clipping randomly one day (unsure to why this occurred) but I reached out to medal on discord and created a ticket, a couple hours later Tim (who had helped me before... See more

Company replied

Rated 3 out of 5 stars

Worked fine but could not uninstall. When I went to uninstall it, it just removed it's uninstaller, then continued opening itself on reboot. Also uses Electron which mean it opens a whole browser in t... See more

Company replied

Rated 3 out of 5 stars

While medal is super good and all, one thing I don't understand is WHY IS FL STUDIO A "GAME"??? I CAN'T MOVE MY CLIPS TO SHIT OR ANYTHING ALL BECAUSE THIS APPLICATION COUNTS FL STUDIO AS A "GAME" AND... See more

Company replied


Company details

  1. Software Company

Written by the company

Hassle-free, lag-free. Press a hotkey, get a clip. Medal is the best platform for creating and sharing short gaming clips and gameplay


Contact info

3.5

Average

TrustScore 3.5 out of 5

252 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(252)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service. Very fast and responsive. An overall great app.

31 May 2026
Unprompted review
Medal logo

Reply from Medal

Thanks for the kind words! Glad to hear you're enjoying Medal and our customer service. Keep those clips rolling!

Rated 3 out of 5 stars

Medal is good in a way

Medal is good in a content creator role, and I’ve clipped many gameplay that I would have not gotten if it wasn’t for Medal. I think some of Medal’s good stuff is how you can post full 10 minute videos without premium which I think is a huge benefit. Another thing I like is how easy the editor is and I’m easily cranking out clips.
However, sometimes Medal bugs. Every time I close Medal, I need to restart my PC in order to open it again. Sometimes my editor just won’t render a clip and although I spent a whole lotta time on that edit, it just doesn’t render. Very frustrating.

30 May 2026
Unprompted review
Medal logo

Reply from Medal

Hi Damon Jin, it's great to hear you find Medal valuable for your content creation! I understand you're running into some issues with bugs and rendering. So we can take a closer look, please open a support ticket here: https://support.medal.tv/support/tickets/new.

Rated 4 out of 5 stars

I made a ticket about getting my email from my account back

I submitted a ticket to recover access to my email account. The support team responded promptly, within 1 to 3 hours. Although it took over a week to fully resolve the issue, I appreciate their continued assistance and eventual resolution of the problem.

22 May 2026
Unprompted review
Medal logo

Reply from Medal

Thanks for the kind words! Glad to hear you got prompt support and that your issue was resolved. Your patience is appreciated, and we're here to keep enhancing your experience!

Rated 3 out of 5 stars

One of the best game recording…

One of the best game recording softwares out there, but it's full of ads and the edit clip section is just a big joke.

26 May 2026
Unprompted review
Medal logo

Reply from Medal

Hi Random Gaming, it's great to hear you find our game recording software among the best! I see you're running into an issue with ads and the editing clip section. So we can take a closer look, please open a support ticket here: https://support.medal.tv/support/tickets/new.

Rated 3 out of 5 stars

Medal crashes EVERYTHING.

Medal is fine, and its helped me get some pretty good clips, but it interferes with so many things. When first opening it causes everything - and I mean EVERYTHING to lag. its crashed so many games I'm considering uninstalling at this point. I have a good PC that's made for gaming, so it's not a problem IM having, the only source I'm finding that's doing this is medal TV. another problem is sometimes medal randomly delays my inputs. I'll be playing a game, I accidentally hit F8 like.. 10 minutes ago, and suddenly its activating, it almost crashes the game, then proceeds to make me walk off the edge like I know nothing about said game. There was a recent update, but so far, it's done absolutely nothing about this problem. Would I recommend? sure, go ahead, but if you're planning to run games that have a belt system, DONT, it will cause you to die and probably lose a few ranks.

22 May 2026
Unprompted review
Medal logo

Reply from Medal

Hi Keychain Liker, I see you're running into some significant challenges with the app. So we can take a closer look, please open a support ticket here: https://support.medal.tv/support/tickets/new

Rated 1 out of 5 stars

basically malware

basically malware ive used this app for a few months and its impacted my performance significantly and of course after uninstalling my pc works just fine again do not be like me dont intstall for your safety.

11 May 2026
Unprompted review
Medal logo

Reply from Medal

Hi Sofus Ziska, I see you're running into an issue. So we can take a closer look, please open a support ticket here: https://support.medal.tv/support/tickets/new

Rated 1 out of 5 stars

bugged app

this app literally sucks keeps on closing my game mid session bc it needs to "BE READY TO CLIP" like who do you think u are

11 May 2026
Unprompted review
Medal logo

Reply from Medal

Hi snowy, I see you're running into an issue with the app closing during your gameplay. So we can take a closer look, please open a support ticket here: https://support.medal.tv/support/tickets/new

Rated 5 out of 5 stars

Medal is something special

I am honestly very impressed about this app. It can create videos of your gameplay (start/stop) or even save the last5 minutes if something unexpected happens. Works very well and support team is very responsive and helpful. Would definitely recommend!

6 May 2026
Unprompted review
Medal logo

Reply from Medal

Thanks for the kind words! Glad to hear you're impressed with Medal's video creation capabilities and the support you received. Hope you capture plenty of great moments!

Rated 2 out of 5 stars

Buggy app

Very unsatisfied with the app at first everything is normal but now i recorded a clip i cant find it in the folder and cant delete clip i keep click delete nothing happen
And it's making me mad
Repair mode do nothing and happen for weeks now

8 April 2026
Unprompted review
Medal logo

Reply from Medal

Hi Albert, it sounds like you're running into an issue with the app. To help us take a closer look, please open a support ticket here: https://support.medal.tv/support/tickets/new. Your insights are important, and we want to ensure we address your concerns effectively.

Rated 3 out of 5 stars

Clips not existing

Like 3 times, Something amazing happened just for me to check a few minutes later and the clip is GONE. NO TRACE, this started happening recently and it's just pure bs, considering moving back to outplayed

30 April 2026
Unprompted review
Medal logo

Reply from Medal

Hi jjjj, I see you're running into an issue with clips disappearing, and that can be really disappointing. So we can take a closer look, please open a support ticket here: https://support.medal.tv/support/tickets/new.

Rated 5 out of 5 stars

Great platform and amazing support!

Great platform and amazing support!
I submitted a ticket to request the addition of an old game from my childhood, and it was added in a few days (it would have been even faster if I remembered I'm supposed to reply to the emails I get :D ).

29 April 2026
Unprompted review
Medal logo

Reply from Medal

Thanks for the kind words! Glad to hear you're enjoying the platform and that your request was resolved quickly.

Rated 4 out of 5 stars

Very helpful staff

Very helpful staff, responded quickly. Overall I've had a decent experience with Medal bar some minor issues here and there.

25 April 2026
Unprompted review
Medal logo

Reply from Medal

Thanks for the review! Awesome to hear Medal’s working well for you—keep those clips rolling.

Rated 1 out of 5 stars

shit don't work

25 April 2026
Unprompted review
Medal logo

Reply from Medal

Hi Viggo Lindevall, I see you're running into an issue. To help us take a closer look, please open a support ticket here: https://support.medal.tv/support/tickets/new

Rated 3 out of 5 stars

Worked fine but could not uninstall

Worked fine but could not uninstall. When I went to uninstall it, it just removed it's uninstaller, then continued opening itself on reboot. Also uses Electron which mean it opens a whole browser in the background. I just used OBS and Replay Buffer instead.

24 April 2026
Unprompted review
Medal logo

Reply from Medal

Hi Frostism, I see you're running into an issue with uninstallation. So we can take a closer look, please open a support ticket here: https://support.medal.tv/support/tickets/new.

Rated 4 out of 5 stars

medal is an amazing app

Medal is an amazing app which allows you to save, save and post your best moment with whit your friends (i wich i add more) it also have a veary supportive support team that help me solve problem i could't solve by my self!

22 April 2026
Unprompted review
Medal logo

Reply from Medal

Thanks for the kind words! Glad to hear you're enjoying Medal and finding the support team helpful. Keep capturing those great moments!

Rated 5 out of 5 stars

very good app

7 April 2026
Unprompted review
Medal logo

Reply from Medal

Thanks for the kind words! Glad to hear you're enjoying Medal. Hope you capture plenty of great moments.

Rated 5 out of 5 stars

Great app to record with and excellent customer support.

I've been using Medal to record my gameplay for going on over 2 years, I use it for long form recordings mostly of Arma 3 operations in Mil-Sim units for Warhammer 40k communities. Recently I had a bug begin plaguing me causing recordings to not appear in my library but would appear in my clips folder for Medal. I contacted support and with their guidance we happened upon a solution and they even comped me a week of Premium without a second thought. I greatly appreciate their solution to my issue as well as their quick and quaint responses.

21 April 2026
Unprompted review
Medal logo

Reply from Medal

Thanks for the support! We're glad Medal’s been a solid part of your gameplay sessions and that our team helped you resolve that bug quickly. Hope you capture plenty of great moments!

Rated 5 out of 5 stars

very cool!!

a great balance between recording and social features

i love this app. it's extremely to use, with few bugs there and then it's never been a dissapointment. i've joined their QA team recently and it's been even better to work alongside them

the customer support is kind and patient, their moderation is sweet and the medal team is one of the kindest people i've ever come across.

if you're ever looking to contribute to medal and get access to features that you can help fix, i'd highly recommend MRG & QA (you get a badge for each!!!)

12 April 2026
Unprompted review
Medal logo

Reply from Medal

Thanks for the kind words! Glad to hear you're enjoying Medal and appreciate the blend of recording and social features. Your involvement with the QA team is awesome—keep capturing those great moments!

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