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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the support team. Many people appreciate the quality of the products, especially the handheld gaming devices and pre-loaded SD cards, which often arrive in perfect condition and exceed expectations. The delivery service is frequently noted for its speed and careful packaging, with many consumers receiving their orders faster than anticipated. However, some customers experienced issues with delivery, reporting lost packages or significant delays, with some waiting over two months for their items. A few people also received products that were either used, broken, or not as described, such as a console with a flimsy hinge and scratched screen, or receiving a memory card instead of a console. There were also instances where products arrived with technical issues, like a non-working console or an SD card that wasn't set up as expected.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality and functionality of the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its responsiveness and... See more

Delivery service

People generally report positive experiences with delivery services, often highlighting fast shipping and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products, noting... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always excellent customer service, always friendly. You may pay more, but it's definitely worth it. AAA+++ shop! And I always receive my handheld gaming devices in perfect condition. I've even had a p... See more

Rated 5 out of 5 stars

I bought a Trimui smart pro s from this company, which was delivered quicker than initially quoted in a very well wrapped package. Being a new model there were a few teething problems and Mechdiy post... See more

Rated 5 out of 5 stars

Great communication! I reached out about a delay in my order, and they responded quickly and were really helpful. I asked if the available items could be shipped first, and they made it happen without... See more

Rated 5 out of 5 stars

I purchased a TrimUi Brick with customised coloured buttons from Mechdiy with crossmix/surwish OS with the 256gb SD card. I am blown away by the graphics of this thing, as well as the operating sys... See more


Company details

  1. Gaming service Provider

Written by the company

Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time. Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console. We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

496 reviews

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Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Helped me find what im looking for

Helped me find what im looking for. Best company to deal with. Straight to the point.

20 October 2024
Unprompted review
Mechdiy logo

Reply from Mechdiy

Thank you for your recognition of our products and services. We will continue to work hard to do better.😄😄😄

Rated 5 out of 5 stars

Lost shipment replacement

I ordered a trimui smart pro in August that got lost in the shipping process. Since I paid for shipping protection, support eventually sent a replacement I received today. Thanks for making things right for me.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

My order was lost by the shipping…

My order was lost by the shipping company more than a year ago when I ordered. I decided to just try and see if Mechdiy would even respond to the query since it was already way too long. If there's a statute of limitation, I definitely blew past it.

Anyway, the support staff was very kind, and immediately offered me a full refund. I was so blown away. I eventually applied the refund to an Anbernic handheld, and they added a carry case as a gift for me.

This was more than an excellent experience, and I recommend Mechdiy a thousand times over.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

I came across Mechdiy purely by chance…

I came across Mechdiy purely by chance I had recently purchased a Trimui smart pro from AliExpress and was viewing videos on how to install Crossmix OS, one of them pointed me to Mechdiy where a 128gb Crossmix OS card could be bought for a very reasonable price saving me the hassle of making one myself. It arrived within 10 days and worked perfectly excellent communication with them was so happy with the experience that I ordered a Onion OS card for my Miyoo mini plus again perfect.
My only regret is not finding Mechdiy sooner will defiantly be using them in the future I highly recommend them

5 September 2024
Unprompted review
Mechdiy logo

Reply from Mechdiy

Thank you for your trust in our product and brand, and also happy to know that you're satisfied with our product and service.We will also work harder and do better.

Rated 5 out of 5 stars

Smooth Transaction

No issues with entire transaction and had option for shipping insurance that was cheap enough it was worth it. Could have bought same product at other sites for about the same money but they offered value add (preloaded SD card) above the rest.

9 August 2024
Rated 5 out of 5 stars

7 retro consoles bought, 7 completely satisfying orders

Until now I ordered 7 retro consoles: Miyoo Mini Plus Retro Handheld Game Console with storage bag/console controller handle/3d printed Magnetic charging dock, a KT-R1 G99, an Anbernic RG35XXwith storage bag, an Anbernic RG405M with storage bag, a Trimui Smart Pro Retro with storage bag, an Anbernic RG Nano, a Powkiddy RGB20SX and last but not least a Miyoo A30 Retro Handheld Gaming Console with its storage bag. All the orders ok. One time I had received an unreadable sdcard and they immediately sent me another one, but in the meanwhile gave me a link to download the operating system and start playing on another sdcard while waiting the new one. Fully satisfied until now, they're professional and precise. For me they're highly raccomended

14 August 2024
Unprompted review
Mechdiy logo

Reply from Mechdiy

😭 It really means a lot to us! Even though we’re a young company, we’re committed to giving it our all and providing the best service we can. Thanks so much for the support from the Mechdiy family!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service; I had a small issue with the software on one of the devices that I purchased from Mechdiy, and their team went above my expectations to resolve it.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Great company

They were very polite, helpful and knowledgeable. They listened to what was wrong and we went through the steps to fix it. They got back to me very quickly and we had great communication.

12 August 2024
Unprompted review

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