Meccha JapanReviews 

1,189
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, noting that items are often even better in real life than pictured and are authentic. Many also appreciate the wide selection of hard-to-find items and the careful packaging, ensuring products arrive in perfect condition. The ordering process is generally described as easy and efficient, with many reviewers receiving their orders quickly, even from Japan. However, some customers also noted concerns regarding shipping costs and import taxes, which can sometimes be substantial. There were also occasional reports of very long shipping times, especially for pre-orders, and some instances where pre-ordered items were eventually out of stock or had price changes.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting items arrived in excellent,... See more

Delivery service

People report positive experiences with delivery service, often praising the speed and careful packaging of... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of the ordering process and... See more

Quality

Users describe positive interactions with quality, consistently reporting that items arrive in excellent and... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding prices to be reasonable, even below... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great store. Have used many times, always reliable. Offers many hardly accessible products from Japan at a price usually below competition or even e-bay. Things typically take a little under two weeks... See more

Rated 5 out of 5 stars

Meccha Japan really helped me out. I had two Nendoroid figures preordered months in advance at a local store, but shipping problems made me wait for almost a year after release date and after a while... See more

Rated 5 out of 5 stars

It was not only simple to buy from Canada and convenient but it was really reliable as some reddit user mentionned :D We bought the Pokemon go + gadget as it was sold out or out of stock everywhere... See more

Rated 5 out of 5 stars

The only issue is a very long shipping time, but hey- I know it comes from another country, and, why would I be in a hurry to get plushies ? So, an issue that isn't even one. I ordered four Pokémon pl... See more


Company details

  1. Figurine Shop
  2. Children's Toys Store
  3. Collectibles Store
  4. Trading Card Store

Written by the company

Meccha Japan is your store for Pokémon, Nendoroid, Yu-Gi-Oh!, Digimon and other Japanese Goods. Ships worldwide : Plush, Anime Figures, TCG and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,189)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this site!

Have purchased from Meccha multiple times and have had amazing experience. Packages come in a timely manner, packed with a lot of care, prices are reasonable and overall best shopping experience. I will continue to purchase products from Meccha, they are a trustworthy site. 10/10

14 January 2026
Unprompted review
Rated 4 out of 5 stars

Shipping delay not respected, poor communication

Thank you. Good overall

7 January 2026
Unprompted review
Meccha Japan logo

Reply from Meccha Japan

Dear PAUL REGINA,

Thank you for taking the time to share your review.

While we make every effort to dispatch orders as promptly as possible, minor delays may occur during peak periods, such as the New Year holiday season. As indicated on our checkout page, orders placed during this time may experience delays of up to two days.

We would also like to extend our sincere apologies that our previous response did not fully meet your expectations. Nevertheless, we are pleased to confirm that your order was shipped on January 8, 2026, in accordance with our standard preparation timeframe during the holiday season.

Please feel free to contact us if you have any further questions, our team will be ready to answer within 2 business days: https://meccha-japan.com/en/contact-us

Best regards,
Meccha Japan

Rated 2 out of 5 stars

slow progress of having My parcel…

slow progress of having My parcel dispatched and slow customer service

6 January 2026
Unprompted review
Meccha Japan logo

Reply from Meccha Japan

Dear Ulrika Hayes,

Thank you for taking the time to share your review.

As a friendly reminder, most of our orders are dispatched within 3 to 7 business days (please note that weekends and holidays are not counted as business days). Additionally, as noted on our checkout page, due to the Winter Holidays period (December 8th, 2025 – January 25th, 2026), some delays are expected on both dispatching and customer service response times.

We truly appreciate your patience and understanding during this busy season and assure you that we are doing our best to process and dispatch all orders as quickly as possible.

Our customer service team always aims to reply to all inquiries within 2 business days, and we sincerely apologize if there was any delayed response due to the New Year holidays. Please feel free to contact us if you have any further questions: https://meccha-japan.com/en/contact-us

Best regards,
Meccha Japan

Rated 4 out of 5 stars

GREAT PRODUCT BUT READ SHIPPING DETAILS THOROUGHLY

I purchased the Oguri-Cap Umamusume watch for my boyfriend for Christmas. It came on time, but I had some crazy experience with DHL and the import duties... not Meccha Japan's fault. Customer Service was also quick with their response. I'm only deducting 1 star because the band on the watch is very small, and dainty.. Good for a woman's watch, but not for a man.. The band is not long or thick enough for a man's wrist, so he'll just keep it on display.. I feel a bit cheated that I spent almost $200 usd on a watch he wanted but can't even wear. Options for watch bands would be great

25 October 2025
Unprompted review
Meccha Japan logo

Reply from Meccha Japan

Dear Shelinda,

Thank you for taking the time to share your experience and for your kind words about our customer service.

We’re sorry to hear about the difficulties you encountered with DHL and import duties. While these charges are handled by the carrier and local customs, we understand how frustrating the process can be.

We also appreciate your feedback regarding the watch band and will work to ensure more precise product information for our customers in the future.
Please feel free to contact us if you have any further questions, our team will be ready to answer within 2 business days: https://meccha-japan.com/en/contact-us

Best regards,
Meccha Japan

Rated 5 out of 5 stars

Highly recommended

They offer goods at a fair price, never had any damaged product from the countless times i’ve ordered from them. I recommend Meccha to everyone, 10/10.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Customer For Life

This is a review to capture all my orders in 2025. The overall communication with the staff at Meccha Japan has been phenomenal! \(^^)/ The swiftly figured out and explained all the obstacles with tariffs and customs with full transparency as all the political craziness was happening this year. They have worked with me to ensure the success of my orders don't hurt my wallet too much.
This company really does provide excellent quality service for exclusive items. I love love love shopping with Meccha!

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

I love shopping here! They have high quality products. Reliable shipping. High recommended if you want to have your favorite products from Japan at your door!

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Good quality

Quality/original plushies. I always get my things and it makes me so happy when I get to open a package. Shipped safely and the box is in good shape.

The ONLY thing I don't like are the high shipping costs. I can understand why when I look it up, but it still sucks. Had it not been for the shipping fees being that high, I probably would have ordered a whole lot more. It is what it is, but it is a safe company to order from and I recommend it.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

My wife bought me a pokedoll & i am so…

My wife bought me a pokedoll & i am so happy. It is the same height as the pokemon is in the game. So adorable & plush. Has the same color as her eyes! & I LOVE that my PokéDoll came all the way from the Pokémon center in Japan! Shipped & arrived quickly. Will recommend to everyone I know.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

The life sized plushies that weve…

The life sized plushies that weve bought for my little brother are amazing,we bought life sized sprigatito life sized quaxly and life sized fuecoco and they look evem better in real life than on photos.Thank you so much

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with how it went~!

It was my first time usin' Meccha-Japan and for somethin' I had on the side for months. The shippin' was handled fast and arrived the same way. Overall very pleased and will order again there for sure~!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

I am happy I found what I was looking…

I am happy I found what I was looking for on your site 👍🏼 The ordering process was very easy, I appreciated the feedback in regards to shipment etc. When my package arrived it was well packed.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I have buyied multiple Times there and…

I have buyied multiple Times there and Had never an issue!
Surprisingly the products Look in Real Life greater than at the Photos!
I realy aprecciate the real time actualising for resting products in the Shop!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Was skeptical at first but so happy! Quick shipping, great packing, and wonderful products. Thank you, I will order again

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great selection

Great selection, fair prices, and fast delivery.
It just took a little while to get the first info about the status of my order.

1 December 2025
Unprompted review

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