Meccha Japan Reviews 

1,190
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting items arrive in perfect condition and look even better than pictured. The ordering process is frequently described as easy and smooth, with many appreciating the clear communication and trackable parcels. Reviewers also highlight the efficient delivery service, with many items arriving quickly and well-packaged, sometimes even sooner than expected. However, some customers expressed dissatisfaction with shipping costs and import taxes, which can be unexpectedly high and sometimes exceed the product's value. There were also mentions of long dispatch and delivery times, and issues with pricing, particularly for rare or restocked items that were sold at significantly inflated costs.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the authenticity, quality, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and safe delivery of... See more

Order

People report positive experiences with order, often highlighting the ease of the ordering process and quick... See more

Price

Reviewers mention ambiguous feedback about price, with many customers expressing satisfaction with fair,... See more

Quality

Consumers find quality to be positive, with many items arriving in excellent, mint, and new condition, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great store. Have used many times, always reliable. Offers many hardly accessible products from Japan at a price usually below competition or even e-bay. Things typically take a little under two weeks... See more

Rated 5 out of 5 stars

Meccha Japan really helped me out. I had two Nendoroid figures preordered months in advance at a local store, but shipping problems made me wait for almost a year after release date and after a while... See more

Rated 5 out of 5 stars

The only issue is a very long shipping time, but hey- I know it comes from another country, and, why would I be in a hurry to get plushies ? So, an issue that isn't even one. I ordered four Pokémon pl... See more

Rated 5 out of 5 stars

I was initially nervous due to the amount of money involved and having never heard of the company before. I needn’t have worried: everything arrived very fast, in perfect condition, and without any is... See more


Company details

  1. Figurine Shop
  2. Children's Toys Store
  3. Collectibles Store
  4. Trading Card Store

Written by the company

Meccha Japan is your store for Pokémon, Nendoroid, Yu-Gi-Oh!, Digimon and other Japanese Goods. Ships worldwide : Plush, Anime Figures, TCG and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,190)

231 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!!

I ordered a little figurine, and it arrived in perfect condition, exactly as described, and faster than what the shipping time had stated!! So I'm super happy, and would totally buy from again! Highly recommend!! (⁠。⁠•̀⁠ᴗ⁠-⁠)⁠✧

26 July 2025
Rated 5 out of 5 stars

First time user

First time using this website to purchase the first wave of the Sanei Sonic All-Star Collection when it was up for preorder all the way back in October 2024 and I was finally able to receive them now! There were some bumps along the way, but the people at Meccha were quick to answer my concerns and questions. I was using the boat shipping method at the time, so I already knew it would be a wait. It was no trouble since I wanted to spare my wallet from the hassle of extra cost on an already pricey purchase. But I count it as a good deal since I managed to secure all 5 of them 😌They were generous enough to gift some Pokémon goodies amongst other things within my package for the trouble. Can’t wait to purchase from them again!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Ol' reliable

Great store. Have used many times, always reliable. Offers many hardly accessible products from Japan at a price usually below competition or even e-bay. Things typically take a little under two weeks to receive in EU. Just be warry of the shipping costs and import taxes you'll pay yourself, as those combined often amount to over half the purchase value.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Meccha Japan thanks very much!

Meccha Japan thanks very much! Figures arrived after 3 months(surface shipping) in perfect condition, package super protected.
First time buying from you and it was awesome! Hope to buy again soon

30 July 2025
Unprompted review
Rated 4 out of 5 stars

good products

bought a splatoon squid cushion from here after failing to find one for myself in japan for 3 weeks, was all i wanted and more, buying more soon

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Great prices

Forgot I ordered something honestly (it was a pre-order) but was thrilled when it arrived! Out of curiosity, checked to see how much it was selling for online and was blown away by the price difference. Amazing price, and exactly what I ordered.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering from them and…

First time ordering from them and honestly I was amazed at the speed of shipping. Everything arrived in good condition, well packaged, I highly recommend and will order from them again.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Shop for Japanese Items

It can take a while for the items to be packaged and shipped after you place your order, but I've always had them arrive relatively fast for overseas. Everything is carefully packaged and I've never had any issues with missing or damaged items. They also reach out if an item you ordered is no longer in stock. I've done three purchases and will again in the future.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Meccha Trustworthy!

Meccha japan has been my goto store for anime merchandise and eye popping deals.
They have always provided me the best deals for exquisite anime merchandise from manufacturers like megahouse, kotobukiya and bandai

They have a great support staff who have always sympathised with by concerns and provided satisfactory resolution to my queries.
Thank you very much for your great and honest service

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I've been buying from this site for 3…

I've been buying from this site for 3 years already and I love it more than AmiAmi at this point. I also had to change an address for an item I preordered several months ago since I recently moved to another country, and the shipping address update and the delivery went smoothly. The only thing I miss is a wishlist on their website to have all the products I'm interested in on a same place to check them or add them to my cart comfortably, but still they're a 10/10 for me :)

6 June 2025
Unprompted review
Rated 1 out of 5 stars

BE VERY CAREFUL I ordered a significant…

1st time buyer: BE VERY CAREFUL I ordered a significant amount ($1000+) before they ship my order they required me to send a photo or scan of my ID along with the last four digits of my credit card to "authorize" that I am the rightful account holder for the order &my order was meant to be placed. After I submitted this information, they informed me that the authorization could not be processed because their system failed to recognize the photo scanned of my credit card and my ID, as 99% of my ID and Credit card details were obscured (which I did to protect sensitive information as they advised) to avoid my identity being stolen, they are requesting that I resubmit.

At this point, I am uncertain about what to present to them, as my ID and credit card include sensitive information. I also even explained to them that I haven't received any fraudulent alerts nor calls from my bank about a suspicious purchased from their store APART from my order. I sincerely desire to receive the figures I have ordered; however, this request is proving to be quite challenging for me.

This information should have been shared on their website, as their practices seem underhanded and wasteful of someone else's time.

NOTE: THE PAYMENT HAS BEEN PROCESSED & THEY WILL NOT SHIP MY ORDER until their "system" has verified your identity- Never in my online shopping experience has anyone requested a photo scan of the last four digits of my credit card and my ID

P.s.
THE REPLY SERVICE IS SLOW, particularly regarding the case I have.

Update:
Now they're saying that it was necessary for the security of my payment method due to the detection of abnormalities in my transaction. Which they never mentioned. If there were abnormalities in my credit card the first one who will notice is going to be my bank. This is really disappointing

23 May 2025
Unprompted review
Meccha Japan logo

Reply from Meccha Japan

Dear Bryann,

Thank you for taking the time to write your review.

We understand your concerns regarding our verification process. However, we kindly ask for your understanding that this process is necessary for the security of your payment method due to the detection of abnormalities in your transaction.

Please rest assured that the information we request is used solely for this purpose. Your data will be handled with the highest level of security, and all information will be deleted from our email inbox and systems immediately after the verification is complete.

We also acknowledge your concerns about our response time. Our operating hours are Monday to Friday, but please be assured that we strive to respond to customer inquiries within 2 business days.

Additionally, we want to clarify that participation in this process is not mandatory. If you prefer not to provide the required documents, our system will automatically process a full refund to your original payment method.

We confirm that we have processed your order cancellation on 2025/05/26.
Please understand that your refund may take up to 10 days to complete.

Please feel free to contact us if you need any further assistance in regard to this matter, we will be ready to answer within 2 business days: https://meccha-japan.com/en/contact-us. You can also contact us by accessing the "Contact Us" link at the bottom of our home page whenever you wish to seek assistance.

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