ME Bank Reviews 

Their customer service is so poor. I have been on hold for two. Imagine a bank that can't even handle your simple queries. I will say, go to the Big 4; at least they provide better service.

MeBank has become an offshore dictatorship!
Locked out of my accounts and cards cancelled for 6 days with NO ATM or Eftpos for 6 days. No explanation or assistance from Mebank.
Call centre is in Manilla(Philippines). Massive call wait times. Impossible to talk to someone in Aust about any banking issues so the Bank is basically operating offshore BUT claiming to be Aussie.
Constant changes that costs us money without any customer consultation.
Mebank Executives are behaving no different to Dictator Dan.
Patronising voice messages and questions from a robot does not help.
My money has been moved to another bank. In process of moving mortgage to another bank and then close all accounts. Worse bank I have ever dealt with.

ME was a good bank for many years. Now it is appalling. Since BOQ takeover it is a disaster. The old ME bank has been trashed. Got a question or problem? Try the phone lines if you've a couple of days to wait on line. They are flogging the ghastly, complicated, hard to use GO App every step of the way.
PS. Since writing the above part of my review I have been reading the other reviews regarding ME Bank and am even more horrified by other people's experiences with the BOQ version of ME Bank.

Why isn't the Banking Ombudsman investigating this trashed version of ME Bank? Is BOQ a reputable bank? Should this takeover have been allowed?
Many questions, few answers.

ME bank has the worst customer service since being taken over by Queenland bank. I have been trying to make changes to my term deposits for days without success. I am not going to sit on a phone for 2 hours to GIVE THEM MONEY! They leave me no choice but to seek another bank

Not impressed at all with this bank. We had a ME Buck account. We had zero fees for ATM withdrawals. Then they decided to transition our accounts to the MEGO. With out asking us, then started charging us 2% ATM withdrawal fees. I will be moving our accounts back to the NAB. This is what happens when banks become more money motivated than customer motivated

I would give less than one star if I could. ME was once a great bank to deal with while it was owned by a number of Industry Super funds. Since it was sold the new ownership have been a complete disaster - no longer do personal loans - more recently stopped doing credit cards by simply announcing to all their customers their account would be closed - and now migrating their debit cards from Mastercard to Visa I believe. For Me, this meant that I had to go through all of my auto debits associated with my Credit cars and transfer the debit to my savings account, only to be told a month later that I have to do it again.... they are a joke. 10 days to clear a cheque, 3 days to clear an electronic transfer .... seriously???

I have been trying to contact ME Bank for the past three days and, on multiple occasions, have been left waiting on hold for nearly two hours without any success. Despite the extended wait times, I was unable to speak to a representative or receive any meaningful assistance.

This level of customer service is extremely disappointing and shows a lack of respect for customers’ time and experience. Reliable communication and timely support are basic expectations from a financial institution, and unfortunately, ME Bank has failed to meet them.

Based on this experience, I would not recommend ME Bank to anyone looking for responsive and customer-focused banking services.

Was advised my wait time was 35 minutes, 15 minutes ago. For the past 10 minutes it has been 30 minutes and not moving. It is still 9am. Their website has been down for the past 2 days and the change over to Me GO has been extremely confusing.

My bank account has been blocked 3 times in the last year! Two times I was overseas and it’s extremely difficult to contact their customer service. I had to use my data roaming to call their international line since their website was down, no way possible to email or do the live chat on their website. It’s like they don’t want to be contacted.

I waited over 50 minutes just to speak with someone who took ages to unblock my account. Very bad customer service and support.

This bank used to be good. Customer service is now appalling. They changed my mortgage from interest only to interest and principal without any reason on renewal, which made my financial position difficult. To contact them you ALWAYS sustain an hour's wait on the phone whilst listening to their apologies; their complaints officers are condescending, they promise to call you and then they don't. I have had to move things to AFCA to get them to act. Best to find another financial institution.

You can wait hours on hold, and then the call just drops. Is not possible to wait 2/3 hours to speak to someone during working hours. I am changing bank.

ME Bank started as a good enough idea set up by union super funds as an alternate to the big banks but they have basically given up. I believe the funds gave up and sold to Bank of Queensland at some point and its all been downhill since then, Some of the issues - woefully long waits for customer assistance, a live chat that is never on . no access to branches for cash out and a really clunky berfication process. Driven me back to thebig banks, which is not something I wanted to do,.

Possibly the worst bank to deal with custmer wise. It takes on average to answer call and if you email very rarly do they respond. Im looking elsewhere and suggest to others they do tje same

I want to transfer funds from one MeBank account to another. Simple? No! To date, 3 phone calls, each over an hour on hold. Fill in a form, scan and email it back, then call them to let them know you’ve done it! OMG, how antiquated can they make the technology? This is an internal transfer!!!

Your wait times for telephone 📞 service are absolutely horrible, completely unprofessional.
I have never had a worse experience from any company.
0 from 10 is my score.

This Bank takes the crown as the worst bank I've ever dealt with, and I've had accounts with a dozen banks.
Ever since the launch of ME GO, the bank does anything but go.
They have an array of login ids, login pins, phone number login, passwords, alternate passwords, phone passwords... none of which actually work to let you in your account.

Customer support takes an hour plus to call in to try and get help. When I call MeBank, they say I needed to have called MeGo. So I call up MeGo, and they say I need to call Me Bank. What a circus.

Trying to withdraw my money so I can close my account.

Steer clear of ME bank.
Coming off the back of 9 years with ME bank.
The on line app is junk.
No longer doing credit cards so you will need to take out a credit card with bank of Queensland who is there parent company.
If you like to travel overseas don’t use ME bank their fees and charges are through the roof.
Very reluctant to pass on an interest rate drop when other banks pass it on straight away.
Me bank was my first home and unfortunately I didn’t realise how bad they were until went with another Lender.

If I could give zero I would. Since being taken over by the Bank of Queensland I could write a litany of reasons why I think they are the worst bank ever. Primary amongst them is that they did not inform me that my mortgage was about to be paid out. Suddenly I found that there was no money in my offset account! A ramshackle way to deal with customers and conduct business. I left the Commonwealth to bank with ME, I'm going back to the Commonwealth!

Since BOQ took over ME have been useless.
Credit card pay in option has gone from my app and replaced with link an account of my brother ffs .And they have charged me a late payment fee on my credit card but removed the option to pay , and I can no longer see previous trans actions . They have also repeatedly charged a dishounor fee even whes payments have been made ontime .theyare a blody disgrace.

terrible customer service! on hold for over 2 hours! unable to speak to anyone. no online option if you cant access the me app. 2 days in a row.