Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
The operative , Brian, was very helpful, polite and professional when dealing with my complaint re a pizza order. He was able to ensure my refund which I had previously been told I could not have. Br... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
877 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with a money off code…
I had an issue with a money off code and Bruce resolved it. Friendly, professional and polite. Excellent customer service
28 June 2026
Unprompted review
Reply from Mealzo
Hi Tracey,
Thank you for sharing your experience. We appreciate you choosing Mealzo and can't wait to welcome you back for your next order✨
Brian helped me with my query…
Brian helped me with my query efficiently
29 June 2026
Unprompted review
Reply from Mealzo
Hi Donna,
We really appreciate you taking the time to leave a review.
Thanks for choosing Mealzo, and we hope to see you again very soon!
Reply from Mealzo
Hi Sophie,
We really appreciate you sharing your feedback. It means a lot to know you had a smooth experience with Mealzo. Looking forward to your next order!✨
Brian was a fantastic help to me this…
Brian was a fantastic help to me this evening!!
27 June 2026
Unprompted review
Reply from Mealzo
Hi Diana, thanks for the lovely feedback!
We're so pleased everything was sorted for you. We really appreciate your support and hope you enjoy using Mealzo again soon🧡
I had an issue with ordering my food as…
I had an issue with ordering my food as a delivery rather than a collection and Brian was so helpful he sorted it in less than 5 minutes and got me my refund for my delivery charge and was so kind throughout . Thank you love this app always the best experience and staff.
27 June 2026
Unprompted review
Reply from Mealzo
Hi Tasha, thank you for sharing your experience!
We're delighted everything was resolved quickly and that you continue to enjoy using Mealzo. We can't wait to help with your next order🙏🏻
Brian was super helpful and resolved my…
Brian was super helpful and resolved my query quickly
27 June 2026
Unprompted review
Reply from Mealzo
Hi Eirinn, thanks for taking a moment to leave us a review!
It's great to hear you had such a smooth experience. We look forward to seeing you back on Mealzo soon🧡
Chatting with Brian quering about the…
Chatting with Brian quering about the opening times of a fish and chip restaurant. He helped me promptly. Thank you Briam
27 June 2026
Unprompted review
Reply from Mealzo
Hi Ira, thanks for your kind review!
We're glad you were able to get the information you needed without any hassle. Have a great day, and we hope to see you again soon🧡
Franklin
Franklin, was very helpful. He gave me all the info I required. And more.
Top service.
27 June 2026
Unprompted review
Reply from Mealzo
Hi Graeme, we really appreciate your feedback!
It's wonderful to know you found the support informative and helpful. Thanks for choosing Mealzo, and we hope to see you again soon🙏🏻
The restaurant had broken equipment and…
The restaurant had broken equipment and couldn’t fulfill my order. I chatted to mealzo online and Bruce very quickly contacted the restaurant and organised a refund.
26 June 2026
Unprompted review
Reply from Mealzo
Hi Scott, thanks for leaving us a review.
We're pleased the situation was resolved promptly. We appreciate you choosing Mealzo and hope your next experience is a much smoother one✨
Felt like they were trying to gather personal info
I wanted to ask them a quick question but i couldn’t even speak with a robot until i had given my email and phone number, considering i haven’t signed up for anything i thought that was odd and felt very much like a company trying to gather personal info! I wont be giving them any personal info!
24 June 2026
Unprompted review
Reply from Mealzo
Hi Angie,
Thank you for sharing your feedback and for reaching out to us.
We'd like to reassure you that we do not collect personal information unnecessarily. In some cases, details such as an email address or phone number are requested so we can get back in touch with visitors, for example if a message is left for an agent or if a chat is missed.
We appreciate your concerns and your feedback helps us improve the experience for everyone.
Thank you for taking the time to leave a review🧡
Had some items missing from my order
Had some items missing from my order. I spoke to Bruce who called the restaurant straight away and fixed the missing items very quickly. Great customer service. Thanks
20 June 2026
Unprompted review
Reply from Mealzo
Hi Stacey,
Thanks for taking the time to leave a review! We're pleased everything was sorted promptly and you were able to enjoy your order.
Thanks for choosing Mealzo, and we hope to see you back again soon!✨
I really appreciate guy he is very…
I really appreciate guy he is very polite and professional deal and listen carefully which I need to change in my menu also he does very quick all changes thanks a lot
18 June 2026
Unprompted review
Reply from Mealzo
Hi Muhammad,
Thanks for your lovely review.
We're so pleased everything was sorted smoothly for you. We really appreciate your support and look forward to your next order!✨
5 star review with speaking with Bruce…
5 star review with speaking with Bruce online.
17 June 2026
Unprompted review
Reply from Mealzo
Hi,
Thank you for the fantastic review.
We really appreciate you taking the time to share your feedback and look forward to helping with your next order.
Thanks again!
Bruce was super helpful
Bruce was super helpful. In getting the status of my order
14 June 2026
Unprompted review
Reply from Mealzo
Hello,
Thank you for leaving us a 5-star review and for choosing Mealzo!
We're so pleased everything was handled smoothly for you.
Hope your next experience is just as enjoyable🧡
First Class Service. Had to contact Peter regarding a…
Had to contact Peter regarding a delivery issue recently. 1st class service and resolution.
13 June 2026
Unprompted review
Reply from Mealzo
Hi Liz,
Thank you for taking the time to leave a review and for ordering with Mealzo.
We're delighted to know your experience ended on a positive note and that everything was sorted to your satisfaction.
We look forward to welcoming you back again soon✨
Reply from Mealzo
Hi Robbie,
Thanks for your feedback! It's great to hear things worked out well for you.
We appreciate your support and can't wait to see you back for another great experience🧡
Brian was Outstanding he resolved my…
Brian was Outstanding he resolved my issue straight away
8 June 2026
Unprompted review
Reply from Mealzo
Hi Mandi,
Thanks for sharing your experience. We're pleased everything was sorted without delay.
We appreciate your support🧡
Had a really lovely experience with the…
Had a really lovely experience with the customer service agent called Brian. He was super helpful and so lovely
6 June 2026
Unprompted review
Reply from Mealzo
Hi Bethany,
Thank you for taking the time to leave a review.
We're delighted to hear you had such a positive experience, and we really appreciate your kind feedback. We look forward to seeing your next order with us soon✨
Had some items missing from my order
Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order number ready. Have to say that even before the refund the food was cheaper than from a competing food app. Customer services very easy to access. No hesitation to use Mealzo again. Thanks!
3 June 2026
Unprompted review
Reply from Mealzo
Hi Janine,
Thank you for your lovely review. We're delighted you had a positive experience and found great value with Mealzo. Thanks for choosing us, and we hope to see you again soon!
Peter was amazing with dealing with my…
Peter was amazing with dealing with my refund request within seconds!
3 June 2026
Unprompted review
Reply from Mealzo
Hello,
Thank you for your review. We're glad getting everything sorted was quick and hassle-free.
We appreciate you choosing Mealzo!🙏🏻
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.