I've been using MDD Hosting for more years than I can remember and I've never had a reason to even consider leaving. Their servers are stable, fast, and easy to configure. But their customer service i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Upgraded a PHP version, and had a server configuration change that affected some code. Wrote a ticket and got a reply within minutes that was very helpful in resolving the issue. Within 15-20 minutes... See more
I've done business with MDD for over 7 years now. They always provide support par excellence. Nice guys, never get perturbed or upset by my stupid questions about things that have no relevance to thei... See more
I don't know if a 2nd review counts, but MDD has helped me SO effectively with so many of my site's WordPress problems that anyone would truly be losing out NOT to sign up with them! Their support is... See more
Company details
Information provided by various external sources
Professional Cloud Hosting with 1000% Uptime from $4.00 per month.
Contact info
United States
- mddhosting.com
I cannot recommend MDD Hosting
I signed up for MDD Hosting services and made the payment. Then I was told that the payment must be manually approved. After a few minutes, they said it was approved and that I must enter my credit card details again and make the payment a second time, and that the first payment would be refunded. I made the payment a second time and I got an error message. I told Tomoyo that I was not comfortable making the payment twice. Right away Tomoyo asked me if I would like to cancel my services! I was surprised. And so I cancelled.
9 January 2025
Unprompted review
Reply from MDDHosting
We do acknowledge that your experience was a poor one. We can do better.
The error message that appears when your order has been flagged for manual review has been updated to state that the payment was canceled and refunded and that it may take a few hours to a few days for this to reflect at the bank. This should be clearer for anyone in the future that doesn't pass the automatic anti-fraud checks.
The issue you had making the payment after we accepted your order was a known bug in the billing system. The chat operator you were working with should have advised you to add your payment method separately from trying to pay the invoice, but forgot to do so. We're human and unfortunately not infallible, although we do our best.
What happens is that when we accept an order that was flagged for manual review, you have to separately add your payment method and then view and pay the invoice. If you attempt to add your payment method on the invoice page—it fails. We have reported this bug to our billing software vendor, but do not have an ETA on resolution.
We did also add an extra hook to the billing system that, if you view an invoice and click "Pay Now" with "Credit Card" selected and you have no payment methods on file—it will advise you to add a payment method and provide a direct link to the Payment Method area of the billing system. This will take the human element out of the process - where we could forget to tell you to do this - and forces it by default.
The TL;DR is that we acknowledge your complaints and have taken action to ensure nobody else experiences the same poor experience in the future.
Sorry for the poor experience.
Just floored at the excellent service
I am just floored at the excellent service from MDDHosting. One of my websites seemed to be lost forever - other hosts (inMotion & Hostgator) could not do it and MDD did it overnight. That speaks volumes and I am now a customer for life. A huge thank you to Michael, Eric, Chris, and the rest of staff.
1 October 2024
Unprompted review
Simply the best
As one who has developed Web sites for family, friends, and non-profits for 25 years, I feel extraordinarily lucky to have discovered MDDHosting seven years ago.
Since then I've experienced exceptional service and support.
Seriously: I've had problems crop up with my code and add-in software that could have left me struggling with server esoterica for hours, only to have MDDHosting staff come up with a fix in a five-minute chat.
The nature of my works means I have a half-dozen in-house servers running constantly, all of which give me fits at times. But I have no worries about my Web sites: they are on MDDHosting servers that have never failed me.
I cannot say enough good things about MDDHosting. I recommend them to your with my highest regard.
12 April 2024
Unprompted review
MDD Support delivers speedy and…
MDD Support delivers speedy and invaluable assistance. Grateful for their help as we set up a new VPS to replace our hosted website.
3 December 2023
Unprompted review
It is soo rare we find such nice and…
It is soo rare we find such nice and moral people. They are gems!
Been with them for 7+yrs. They have Always replied quickly + solved every problem we've had with our website. They will reply via your email or you can go to their site personally.
They are #1...and we tried quite a few. :-)
24 February 2024
Unprompted review
simply the best - fast, helpful, responsive support
Every single time I contact MDD support with a question about my website, I get an incredibly fast response that directly addresses my question. The issue I asked about tonight was answered literally within 2 minutes. MDD support is always fast and super helpful, and they go above and beyond to offer suggestions that reduce the chance that I'll run into a problem again. They're simply the best.
15 February 2024
Unprompted review
Well Done!
You have consistently met my needs over the years, sometimes on a very personal, “I messed up, can you fix it for me” level, as I am barely computer literate.
Thanks!
5 December 2023
Always have a great Experience
Always have a great Experience! Everyone is always quick to help and the issues are resolved.
1 December 2023
Excellent company with super human…
Excellent company with super human response times to emails.
29 November 2023
Better than the best
Local business
Lightning service always
Support unparalleled
10 stars across the board
26 November 2023
5 years and then some!
Was introduced to MDD over 5 years ago. Started with the cheapest Shared hosting packages I could afford at the time but the stellar customer service and the confidence that MDD will have your back should you screw up, made me stay all these years. Eventually now my business is completely reliant on MDD's services and we only recommend the same to our clients as well.
30 November 2023
Unprompted review
Been using MDDHosting for years
Been using MDDHosting for years. Being not tech savvy they have always been top notch. Always helped me with any issues I had
20 November 2023
Unprompted review
MDDHosting incredibly responsive
MDDHosting support team is always incredibly responsive and quick to identify and implement solutions to any glitches your website might have.
3 November 2023
Very pleased
Have been their customer for around 9 years. Support is consistently super fast and has been for the whole 9 years. I usually get a reply in a couple of minutes (yes... a couple of minutes) which typically solves my problem.
Our website is very responsive, the prices are good.
The one time (in 9 years...) something bad happened they handled it great, if anything I feel even safer now.
We used to use bigger and more famous hosts and it was a constant source of anxiety, as something was always going wrong and support would take days and usually reply with generic nonsense.
I mean I know it's a marketing cliche, but whatever: moving to mddhosting did make our hosting experience completely stress free. Can't recommend them enough.
12 November 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.