Unhelpful and calloused personnel, not helpful to older people
Jeg har allergi og et ældre telefon. Sådan gik samtalen (på dansk) med O i McDrive:
Does the sauce contain x?
O: I really don't know.
Silence.
O: Would you like to order?
I would like to try your new burger but need to know about the sauce ingredient.
O: I don't know.
Well, can you please find out? is there anyone whom you could ask?
O: No, but you can look it up yourself on the app or internet.
Actually, I can't. I don't have a phone that can do that.
O: I don't have my phone here.
My phone is old and only can be used for text and speech. I don't have internet or apps. Can you please check on your phone?
O: No.
So what to do? I can't order something that I am allergic to and I came today to try your new burger. Sometimes, I can tolerate McDonald sauces and sometimes, not. I need some allergi information. Can you not give the service of helping me with this?
O: I don't know what you want or expect from me. I told you that I do not know about the ingredients. So are your ready to order?
At this point, I drove away.
(P.S. I expected that if he did not know, that he would himself check or call upon a colleague to check about allergi information. Even if he personally does not know, that information must be somewhere on a list or the manager knows or something and it was his job in that moment to find it.
I also wrote today because they are often surly and calloused at that Buddinge McDonalds - not all personnel some are very pleasant - but it happens often enough that a sour person is the contact, and they especially don't like to answer questions or be in dialog, even when there is no queue.)
