McCabes Pharmacy Reviews 

11,623
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were unhappy with their experience overall. Consumers frequently struggle with delayed online orders, unfulfilled prescriptions, and ongoing communication difficulties when trying to reach the pharmacy. Visitors also report frustrating delays, rude behavior, and a lack of empathy from personnel when handling sensitive medical requests. Some reviewers were happy with the friendly assistance and welcoming attitude provided by individual staff members in certain local branches. A few people also mentioned receiving prompt support from customer service representatives when working through specific purchase problems. Others noted that quick prescription pickups are sometimes possible when visiting physical stores directly.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many expressing frustration over rude behavior and... See more

Customer service

Reviewers highlight negative aspects of customer service, describing horrible experiences and impossible... See more

Service

Reviewers share mixed feedback about service, with some reporting brilliant assistance, helpful staff, and... See more

Product

Users describe ambiguous interactions with product, noting mixed experiences with online orders and... See more

Order

Consumers find order experiences to be mixed, frequently highlighting repeated issues with missing items,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am updating this review following further and more positive engagement with McCabes customer service team. I experienced what I felt was misleading or at the very least insufficient information abo... See more

Rated 3 out of 5 stars

Since the rebranding of the existing lloyds pharmacies to McCabes, the failures of the technology employed has seen a marked deterioration in the efficiency of the delivery of required, sometimes ur... See more

Rated 1 out of 5 stars

All I can say stay away from this campany please there is no contact or anything ordered 12 tins of baby formula 2 week ago and I still haven't received it. I usually order every month and receive it... See more

Rated 1 out of 5 stars

My elderly mam 70+ who has a medical card was charged €60 for 2 tubes of steroid cream just before Xmas that were prescribed by her doctor....and just the other day she collected blood pressure table... See more


Company details

  1. Pharmacy
  2. Cosmetics Store
  3. Health and Beauty Shop
  4. Vitamin and Supplements Store

Written by the company

McCabes Pharmacy group is a 100% Irish owned and operated chain of pharmacies and was founded in 1977 when Roy and Margaret McCabe returned home from Australia after emigrating 10 years earlier. They understood the need for a more complete healthcare solution, one that encompassed both traditional health care and dispensing along with new market leading services such as Cholesterol and blood pressure health checks. The group grew over the years with three of the four McCabes sisters all being involved in the business, involvement that continues to this day. McCabes Pharmacy group now operates over 30 stores nationwide and continues to be a pioneer in the Irish pharmacy market, offering the innovative products and exceptional service that Roy and Margaret founded the business on 40 years ago


Contact info

2.3

Poor

TrustScore 2.5 out of 5

12K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 2 weeks

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2.3

All reviews

(11,623)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I use them regularly

I use them regularly. Always exactly what I ordered. Everything is always packaged really well using cardboard and no nasty plastic fill or bubble wrap. Prices are great too.

30 September 2022
Rated 5 out of 5 stars

Simple process

Simple process, ordered online for delivery to a store for collection. Quick delivery, phone call when it was ready to collect.

12 September 2022
Rated 5 out of 5 stars

Great prices and fast delivery service

I order very often from McCabes. It has everything I need at a good price, and I also can treat myself to perfume and make up fairly regularly as there are always great offers on. Really good delivery time frame too. Just overall brilliant.

23 September 2022
Rated 5 out of 5 stars

Sun Protection

I had been looking for factor 50 lip protection and was finding it difficult to source. McCabes Pharmacy was the only place where I could get it. I was able to get two types of factor 50 protection. Website is easy to use, prompt delivery. Price was good also. I would highly recommend.

1 September 2022

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