Truly terrible experience. Item delivered far beyond delivery date, meaning it didn’t arrive in time to be gifted for a 50th birthday. Item was then delivered but the couriers were unable to fu... See more
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We are a brasserie and bar business in Cambridge and purchased three 4x3m pergolas for our garden to create an outdoor dining area. Our experience of Maze has been outstanding . Pergolas and furniture... See more
AVOID THIS COMPANY - Ordered 10 chairs and ceramic topped table. Had to wait longer than expected and always had to chase for updates. Table was completely smashed when delivered even though box was u... See more
Some of the worst customer service received. Took months to replace faulty units, when they actually did manage to replace (despite delivery drivers not turning up and turning up on the wrong day... See more
Company details
About Maze Outdoor
Written by the company
We see outdoor spaces as exciting opportunities to create a personal sanctuary for your health and mental wellbeing.
When we design our innovative garden furniture, we create it in your image. We understand your desire to relax in ultimate comfort and have fun entertaining in style in your own private social environment.
Our pioneering collections draw their inspiration from life, trends and culture from right across the globe.
A sofa, dining set, fire pit, bar, sun lounger, daybed, pod or hanging chair; whichever you choose from our vast range, you can relax in the knowledge that the materials used to create them are of the very highest quality. All come with the peace of mind of a manufacturer warranty.
When we design our innovative garden furniture, we create it in your image. We understand your desire to relax in ultimate comfort and have fun entertaining in style in your own private social environment.
Our pioneering collections draw their inspiration from life, trends and culture from right across the globe.
A sofa, dining set, fire pit, bar, sun lounger, daybed, pod or hanging chair; whichever you choose from our vast range, you can relax in the knowledge that the materials used to create them are of the very highest quality. All come with the peace of mind of a manufacturer warranty.
Contact info
United Kingdom
- maze.co.uk
2.5
Poor
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 6% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The delivery and build team were great…
The delivery and build team were great and we’re very happy with our outdoor sofa set.
We’ll be placing another order soon.
11 April 2024
Unprompted review
Super after sales care.
I emailed a query regarding replacement centre plastic for a round glass table top and received a reply in 48 hours with a promise to ship replacements. That is superb after sales customer support. What a caring company.
11 April 2024
Unprompted review
Shocking service
Shocking service. Maze are quick enough to take payment in full (significant payment) but then lack the basic ability to fulfill an order and arrange the build
This is a basic fundamental of sales of this kit. 3 failed attempts / non-attendance and then they send a 1-man "team" to build two pergolas and furniture who arrives at 8.45pm!!! This organisation is wild!!!! Best advice - shop elsewhere!!!!!! Being lied to is not cool
10 April 2024
Unprompted review
Reply from Maze Outdoor
Hi James, We have tried calling you twice today so we can assist and understand more details of the issues. We will try again later also.
Great delivery and build team
Great communication on delivery times.
Marcin and Monkia arrived and built the Pergola. Did a great job and were extremely tidy throughout. Would highly recommend Maze and the delivery and build teams. First class service
8 April 2024
Unprompted review
Ordered a Maze Como pergola complete…
Ordered a Maze Como pergola complete with blinds in wood effect.
It looks lovely and will be wonderful to sit under once the weather improves.
Delivered and assembled as informed.
Thank you very much.
2 April 2024
Unprompted review
Great company
Great company - the delivery guys were great, friendly, efficient and explained all I needed to know. Product looks fantastic and was delivered a week earlier than anticipated - overall really happy!
5 April 2024
Unprompted review
Great delivery
Great delivery, kept me updated about the delivery time, polite & pleasant delivery guys👍
28 March 2024
Unprompted review
Fabulous
Fabulous. The boys were really quick and helpful. Great delivery and great product. Highly recommend garden furniture from Maze Living. Perfect 👌🏽
22 March 2024
Unprompted review
Tracking site was spot on time
Tracking site was spot on time, 2 pleasant guys carried it in for me.
Delivery 5 star
12 March 2024
Unprompted review
From start to finish Maze Outdoor were…
From start to finish Maze Outdoor were brilliant. Really pleased 😀
23 February 2024
Unprompted review
Delivery of Maze garden furniture.
Great communication and on time delivery of our Maze garden furniture.
19 February 2024
Unprompted review
Rating based on delivery only!
Rating based on delivery only... the guy did as required, but the Polish woman with him was rude and frankly useless. The male delivery driver needed the help of my other workmen to get larger sections in to the garden. I'm sure the pergola though will be superb once installed.
19 February 2024
Unprompted review
Delivered in a very professional manner…
Delivered in a very professional manner in the time allocated, very pleased!
9 February 2024
Unprompted review
Great pergola, delivery and fitting
The pergola itself is really good quality. Really happy with the delivery and fitting. The two fitters were very polite, tidy and explained exactly what they were doing and how it worked.
8 February 2024
Unprompted review
Lovely quality and easy to use website
Really lovely quality sofa/chaise long garden set. The delivery was quicker than I expected and I paid to have it assembled and the packaging taken away which was worth it!
I would definitely use this company again.
22 January 2024
Unprompted review
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