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Mayfair plumbers Reviews 

376
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient service, often highlighting that engineers arrive on time and complete jobs effectively. Many people appreciate the helpful, friendly, and knowledgeable staff, who communicate clearly and exceed expectations. Excellent customer service is frequently commended, noting professional interactions and quick resolutions. However, some customers noted concerns regarding pricing transparency, with quotes for parts significantly higher than market value or charges feeling unjustified. A few also felt diagnoses were misleading, leading to recommendations for unnecessary work. Additionally, some reviewers mentioned unprofessional conduct or rudeness from staff, and communication issues.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the professionalism, knowledge, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing dissatisfaction due to... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied

Rated 5 out of 5 stars

Andrew was the engineer for our plumbing job. He couldn’t have done a better job at keeping us in the loop and ensuring we were happy with his recommended next steps. He really went above and beyond.... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and with a 15 min pre-arrival call. Great advice, spotted some critical issues on the inspection which was missed by our previous boiler engineers over many years. Good service and the... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

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Mayfair Plumbers

12 months warranty on labour

4.6

Excellent

TrustScore 4.5 out of 5

376 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(376)

229 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good plumber

It was my first time using this company, the lady who booked my call was very pleasant and helpful, I was reluctant to pay the whole call out fee so she agreed to taking 50% , then the plumber called and asked if he could come earlier than my original appointment, this suited me better. He was very good, quick and did a great job. We had pleasant conversation too. I will definitely be using him again, his name was Jude, the price was reasonable too. I am very happy with the outcome.

24 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

I had a great experience

I had a great experience, really nice guy, very quick and efficient even had a good bit of banter

23 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 1 out of 5 stars

Do not use Mayfair plumbing

My hot water started running hot and cold. Put an add on checkertrader. Mayfair plumbers rung me. £120 for the first hour and they could be there the next day, great! Fella turns up called Ricky fiddles around with the boiler for a bit, has a little break watches some you tube does a bit more fiddling, after 45 min tells me it's going to cost me £1000 and I should just get a new boiler, luckily his company can do it within the week, and tells me I will get a brand-new super boiler. I ask him to send me quotes and I will have a chat with the missus. He then precedes to clear up, 10 mins later he runs back waving his little meter and points out the carbon monoxide is too high, and he must switch off my boiler. He then hits me with the immortal line "YOU COULD HAVE DIED" at this point I am beginning to have doubts that Ricky has me or my boilers best intensions at heart. He then informs me that I owe him another £72 because we had gone 2 min into the next hour and I had to pay for another 30 minutes. Obviously after just having my life saved by this caped crusader how could I refuse. 10 minutes after leaving I received 2 quotes £850 to repair or £4500 to fit the most basic cheap boiler to ever exist at the bottom of bargain bucket.
An hour later a friend of a friend ex British Gas turned up. It took him 15 min to diagnose the problem and can get the parts and fit them for £300 or fit a brand-new Bosch Worcester boiler for £2500. He also measured the carbon monoxide and pointed out that it was just enough to make an elderly asthmatic mouse slightly uncomfortable.
Do not use Mayfair plumbers, they use pressure sales, time wasting and scare tactics. Just use a reputable company like British Gas.

23 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you for your feedback. We’re sorry that your experience didn’t meet expectations. Please contact our support team on accounts@mayfairplumbers.london so we can look into this matter and assist you further. Mayfair Plumbers

Rated 5 out of 5 stars

Massive thumbs up all round

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to an hour - and then got a call from the engineer to tell me he was on his way. The engineer Dan was incredibly helpful and friendly; such a nice bloke, and sorted the issue efficiently. Massive thumbs up all round.

23 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Daniel and Ben pipe challenge. Daniel and Ben were friendly and…

Daniel and Ben were friendly and honest. They were thorough trying to sort the issues out I had. The piping in my house is a challenge especially in the airing cupboard with more pipes than there should be but they sorted the problem and my water is running better than it ever has. I would definitely recommend them to family and friends.

17 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Good service Mayfair

Tony was very professional and carried out the service to a good standard.
Thanks

19 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Ricky has done an amazing job with the…

Ricky has done an amazing job with the boiler and the leaking water pipes. The boiler was noisy and inefficient, and he resolved all the issues professionally and efficiently. Ricky provided excellent customer service, answered all of my questions, and made sure everything was fully explained. Overall, he went above and beyond his assigned tasks, and I am extremely satisfied with his work. I couldn’t be happier with the service he provided.

18 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Exemplary worker

Being a perfectionist myself I was pleased that your plumber Ricky had the same mindset. His work showed he takes great pride in her shoes great pride in his work and I can't fault his manners. Exemplary.
Ms. Jacqueline L. Coote
UB7 8DX

17 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

needed an old stopc ock moved.

needed an old stopc ock moved.. Charlie arrived within the specified time fame and quickly completed the job. he moved some pipework and installed a new slim line valve . he cleaned the area before leaving. very happy!!!!

16 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

We booked Mayfair plumbers to repair…

We booked Mayfair plumbers to repair our tap and to change our water filter. Would definitely book them again! Very transparent and reliable. Jude was very knowledgable and helpful.

12 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Worcester Bosch boiker issues …

Lovely person called to book the appointment, Ricky the engineer was here in under 3 hours. Respectful, clean and explained the process as he went along. Fixed the fault quickly and efficiently. Pleased with the overall experience.

12 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Customer service feedback for Wayne

We were visited by Wayne this morning, he was very helpful, kind and informative. His customer service is great and he took his time to explain issues in detail, he answered questions/concerns we had without hesitation.

11 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Tony Hubble came to fix my bathroom tap…

Tony Hubble came to fix my bathroom tap and completed the job quickly and efficiently. I am happy with the service.

11 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 3 out of 5 stars

My second time using the company

My second time using the company. The plumber who came was knowldegable and courteous and appears to have done a good job. The watchout here is on cost creep and lack of transparency mentioned elsewhere in reviews. Who sets the pricing and how is it based is a game of dodgeball lead by customer service and accounts team. Hold on to your credit card and be VERY clear about costs .

9 June 2026
Unprompted review
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Reply from Mayfair plumbers

We really appreciate you taking the time to share your experience

Rated 4 out of 5 stars

Prompt and efficient service

The company were clear about their terms and prices from the outset and the level of communication from the engineer regarding arrival time, job specifics, cost of parts etc. was good. The engineer arrived when he said he would and carried out the work quickly and without leaving a mess.

8 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Job well done

Tony was polite, knowledgeable and professional, completed my new radiator install quickly, efficiently and tidy up after.

Would use again

7 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Very polite

Very polite, respectful and thorough guys. Just got on with the job in hand, would highly recommend.

5 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Fast response, Mayfair plumbers went the extra mile to source just the part replacement needed, saving me having to purchase the whole set which would be more expensive and add extra time to fit.

29 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Great

Great, service

28 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

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