Mayer Enterprises Reviews 3

The team and the team leader that rocked up at my end of tenancy "Deep Clean" were pleasant to deal with, on time etc etc.

However... That is where it ended.

Short story, we were moving out of our rented house on the 16th August. So had movers taking all the furniture etc. We were back and forth between houses moving extra stuff (All of which was outside on the lawn so cleaning was possible).
As we were pressed for time I was unable to check the "quality" of work.
Fast forward a few days and my landlord and his agent Vickery came to to an inspection, keys had already been handed over. The pictures that I was sent showed grease on the extractor, dust around skirtings, cobwebs all over, an uncleaned utility room etc etc etc. Having paid around £460 for a deep clean, I then lost £250 from my deposit so the landlord could get the bits sorted out. On contacting Mayer by phone and Whatsapp, I got the, Oh sorry it has been too long we wont do anything! to which I responded unacceptable, then RADIO SILENCE.

Very disappointed, would not recommend unless you are there to supervise and inspect the entire place.

I feel really disappointed to be writing this review, as we have given Adam the opportunity over the last 9 days to rectify what we can only describe as a very disappointing clean, and terrible customer service following my complaints and a search for a resolution. After booking a moving in clean for an empty 3 bed property, and despite expressing the state of the property and being reassured that it was OK, when we moved in we were met with a very poor attempt at the clean. I immediately wrote to Adam to alert him to the issues that we found throughout the property with photos and videos, and I did not hear from him for 48 hours, at which point we had of course moved in and had to rectify these errors. Although the property had undergone some recent building work, the issues that I pointed out were unfortunately not directly related to this and sadly it was just obvious that things like radiators had just not been wiped, kitchen cupboards were not cleaned properly, the windows were dirty etc... As they could not fulfil the guarantee to return and fix the clean, I was seeking a partial refund as you can imagine the stress of moving in and having to take time out to fix these issues. Adam has been less than helpful, as I work a full time job I have been using email to discuss this as it is hard to speak on the phone, however he is ignoring my emails, responding to some and not others, saying emails aren't arriving or going to junk... at the same time still avoiding giving us any resolution. At one point Adam refused to speak to me, and instead wanted to speak to my partner expecting a different request, and surprisingly his email has also disappeared. It is a shame that in the last 9 days there has been no offer to rectify this situation instead Adam has continued to blame us for not advising the property was in a worse state (which I did) or justifying the poor clean as we negotiated a price reduction after receiving a lower quote (we did, however we were subsequently charged a further £56 on the day for having too many conservatory windows which we accepted and paid so overall the quote was much higher in the end) At the end of the day, a price reduction does not warrant this poor service. I appreciate there are some great reviews for this company, but the majority of poor ones really do reflect the service we have had, and the petty response that follows my review is likely to also follow suit as you can be see in most of the poor reviews - my advice in this long winded explanation, don't waste your time with Mayer Cleaning!

Unprofessional / Rude / Poor Experience
I booked Mayer Cleaning service for a 3 Bed House. They did not clean the house properly. They left dust around the all carpets, Cowebs are left on the wall behind the cupboard and Front Gate.
Area above kitchen cabinets were not cleaned.

They hardly took around 1:30 hrs to clean 3 bed house. Certainly not a professional and deep clean which I was promised.Over the phone while booking the service Mayer promised that if the job is not satisfactory with in 48 hours then will send someone to fix it. So, I sent an email to them to complian about this and requested to send cleaning guys to fix the remaining issues. But no one came till date.

After you complain about their service. They will always try to prove that they are right and client is wrong. But its not in reality.

Mayer was also very unprofessional and rude over the email as well.