Maybugs Reviews 50

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Both the shop and on line service are excellent. Online orders arrived beautifully packed, arrived on the date stated and included a packet of sweets(Thank you, Terry!) I will continue to be a custom... See more

Rated 5 out of 5 stars

Made my first ever Jellycat purchase from this lovely shop online. After searching through facebook recommendations(there are a lot of scam jellycat sites!), I found Maybugs, who had both JCs I wanted... See more

Company replied

Rated 5 out of 5 stars

Amazing service very quick delivery received parcel this morning. Items very well packed a lot of care has gone into how the items were packed ,which is very nice too see definitely be buying again I... See more

Company replied

Rated 5 out of 5 stars

This was one of these companies I had never heard of which we all end up using when buying online. I checked them out on Trust Pilot, and was all positive. Bought on Monday evening, delivered on W... See more

Company replied

Company details

  1. Gift Shop

Written by the company

Founded in 2018 by couple Greg Rose and John Dale, Maybugs is a family run, independent gift and homewares store based in Sussex. Greg, with his years of retail buying experience and John with his customer service background, decided to open their first store in Hailsham selling ‘Beautiful Things for Fabulous People.’ Two further stores followed in Eastbourne in 2021 and Bexhill-On-Sea in 2022. Each of the Maybugs stores features a plethora of unique gifts, including many UK made items combined with some of the biggest gift and homewares brands in the UK. Now in their six year, Maybugs continues to go from strength to strength and has been recognised by business and retail awards at the highest levels. One of the cornerstones of the Maybugs business is that we are not just a shop, but also part of the community in each of the towns where we are based. We actively support many local causes and charities, giving back to the community who shop with us. Alongside these main sponsorship events, Maybugs also support hundreds of smaller charities / schools and good causes with raffle prizes and goody bag giveaways. Greg and John also actively work with the other business in their locations, and tirelessly support other independents via their social media platforms, encouraging customers to re-discover what’s on their local High Streets.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

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Rated 5 out of 5 stars

Brilliant shop

Both the shop and on line service are excellent. Online orders arrived beautifully packed, arrived on the date stated and included a packet of sweets(Thank you, Terry!) I will continue to be a customer of Maybugs both in the shop and on line as the variety of items are very good value-espcially if you are looking for something a bit different.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

1st class

Having broken my Winnie the Pooh bell I was gutted, I went straight on line to search for somewhere I could get a replacement and up popped Maybugs. Ordering was so simple and received it today. When I opened the parcel out popped some sweets, I thought what a nice touch.I then removed the bubble wrap to find it had been beautifully wrapped and you could see a lot of care had gone it to. I also love the fact it told me who had packet it as well .Absolutely first class service and I am so happy I have got a replacement bell. Thank you so much Terry. 😀 what a great business 1st class service. Highly Recommend

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Answered my phone call promptly when I had a question about my order, phoned me back when they said they would and got my parcel delivered when they said they would! Beautifully wrapped.. thank you!🤩

4 November 2025
Unprompted review
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Reply from Maybugs

Thank you so much Jackie for the lovely review! xx

Rated 5 out of 5 stars

First class service

A brilliant company received my order within 2 days. The packaging of the products was more than I expected packed by Terry who did an excellent job. It's the first time I have used this company but it certainly won't be the last.

22 October 2025
Unprompted review
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Reply from Maybugs

thanks for the lovely review x

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, speedy delivery and goods beautifully wrapped inside well-packed box.

16 September 2025
Unprompted review
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Reply from Maybugs

Thank you for leaving a lovely review :-) xx

Rated 5 out of 5 stars

Inis

Amazing service very quick delivery received parcel this morning. Items very well packed a lot of care has gone into how the items were packed ,which is very nice too see definitely be buying again I bought the inis body cream absolutely smells Gorgeous and the soap and shower gel

16 September 2025
Unprompted review
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Reply from Maybugs

Thank you so much Patricia for your lovely review :-) Netty xx

Rated 5 out of 5 stars

Lovely small business

Ordered the Teabag Jellycat from their website and despite the fact they had website issues which wasn’t their fault, they was able to ship this out so quickly to me and it came beautifully wrapped with a pack of haribos which was a nice suprise. Thanks so much.

28 August 2025
Unprompted review
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Reply from Maybugs

Thank you so much for your lovely review and feedback xx

Rated 5 out of 5 stars

Very easy to order via the website

Very easy to order via the website, and delivery was super quick, with email updates on delivery to, when my packaged arrived, it was very well packed outside and inside, and a very well presented Thankyou For Your Order Card and a little bag of sweets 😊 my first ever order and from start to finish was very smooth, very happy with everything, definitely recommend Maybugs 👍🏻 ordered on the 15th Aug and item arrived 18th Aug amazing service.

18 August 2025
Unprompted review
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Reply from Maybugs

Thank you so much Marc for your lovely review! xx

Rated 5 out of 5 stars

amazing service.



Extremely fast service, each box was wrapped in yellow tissue paper ....and a snack bag of haribo....I will definitely use them again...and they stock so many different brands. A very satisfied customer

2 August 2025
Unprompted review
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Reply from Maybugs

Thank you so much xx

Rated 5 out of 5 stars

I ordered a Jellycat and it came the…

I ordered a Jellycat and it came the next day!Perfect condition and wrapped in some lovely yellow tissue paper. Thank you very much.

24 July 2025
Unprompted review
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Reply from Maybugs

Hi Olivia, thank you for your lovely review! we hope you love your jellycat :-) Best Wishes Netty xx

Rated 5 out of 5 stars

Fabulous Service

Maybugs is my go to for the Inis brand which I love. These products are priced extremely fairly compared to other outlets and are frequently offered at sale prices. I have made purchases on a few occasions and each time my items have been beautifully packaged and arrived within just a day or two of ordering. In my most recent order which was packed so thoughtfully by Netty there was a wee treat bag of Haribo - a lovely touch! Wonderful customer care - I will be back! Huge thanks to all at Maybugs.

5 June 2025
Unprompted review
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Reply from Maybugs

Hi Elaine, thank you so much for such a lovely review and for purchasing from us! Love Netty xx

Rated 5 out of 5 stars

Top Service

Great choice of gifts and competitive prices. Top service from Netty and the rest of the team. My order arrived quickly and well packaged. I was kept up to date on delivery too. Will be returning to Maybugs in the future.

29 April 2025
Unprompted review
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Reply from Maybugs

Thank you so much for such a lovely review! we are always happy to help, thank you for ordering with Maybugs :-) Best Wishes Netty

Rated 5 out of 5 stars

Lovely shop, great service

Made my first ever Jellycat purchase from this lovely shop online. After searching through facebook recommendations(there are a lot of scam jellycat sites!), I found Maybugs, who had both JCs I wanted (one had just been retired and out of stock to many other retailers). I placed my order and within a few days, my JCs had arrived, beautifully packed. Highly recommend and will deal with again (for another JC purchase!!)

24 April 2025
Unprompted review
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Reply from Maybugs

Thank you so much for such a lovely review! we are so pleased you love your Jellycat items, thank you for ordering with Maybugs xx

Rated 2 out of 5 stars

Received my order in a timely manner

Received my order in a timely manner. Very well packed. But i very doubt the authenticity. I have ordered difuser products over £80, few of them were bought as gifts. Unfortunately, they differ from the original, smell nothing alike when i buy from the original source, smells of flavoured alcohol. The items were on sale, perhaps thats the reason... Therefore, with a huge disappointment i cannot recommend, nor i will ever be buying from them again.

15 April 2025
Unprompted review
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Reply from Maybugs

Hi again Nami, can you please contact us via the customer service email below, with your order number so we can help you? we pride ourselves on customer service but can only help if you contact us with details of the products you purchased, so we can take this up with our supplier, as we can assure you all our products are genuine, best Wishes Netty & Terry.

Hello Nami, have you contacted our customer service team? As we have no details of your order, and what you are saying is fake? customerservice@maybugs.co.uk / 01323 841037 .We are an official stockist of all the brands we range and everything we get direct from the original supplier. If you're not happy with your purchase we are more than happy for it to be returned and refunded to you. As a premium high-street retailer with 4 shops in the South-East of England, we don't and have never traded in fake products.

Rated 5 out of 5 stars

I've just received my first order

I've just received my first ever Jellycat order and first order from Maybugs. It was beautifully packaged along with a little treat bag of haribo which was appreciated.
Speedy delivery, wonderful products....what's not to fault! Will certainly order from you again. Thank you.

11 April 2025
Unprompted review
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Reply from Maybugs

You are very welcome, thank you so much for the lovely review! xx

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Amazing customer services. Fast delivery and well packaged. Totally recommend. Will definitely be a returning customer. Thank you very much.

9 April 2025
Unprompted review
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Reply from Maybugs

Hi Eloise, thank you so much for the lovely review! xx

Rated 5 out of 5 stars

Terrific service!

Ordered at 10.30 yesterday and was delivered this morning. Carefully packaged too. Excellent service!

21 February 2025
Unprompted review
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Reply from Maybugs

Thank you so much for the lovely review xx

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Ordered some wax melts late Monday evening and arrived on Wednesday morning. Beautifully packaged too. Will definitely shop with Maybugs again.

29 January 2025
Unprompted review
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Reply from Maybugs

Thank you so much for the lovely review! xx

Rated 5 out of 5 stars

What a lovely find

What a lovely find! I was searching for a particular Jellycat and found this site, within minutes of ordering it was on its way and arrived the next day! Beautifully hand-packed with a human touch. I've read up about the store and it all seems so charming and lovely, I wish I lived nearer so I could visit in person!

Until then I'll definitely buy from again :D Thank you! ♡☆

6 January 2025
Unprompted review
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Reply from Maybugs

Thank you so much for your lovely feedback :-) xx

Rated 5 out of 5 stars

Amazing above and beyond help

Amazing above and beyond help. Needed a certain Jellycat, called the stores and staff kindly got it to the closest store for me. Love Maybugs always so many amazing things to buy as gifts. Thanks for being so helpful.

12 December 2024
Unprompted review
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Reply from Maybugs

You are welcome! thank you so much xx

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