I requested change of ownership for a business and the request went through smoothly. I had heard that there might be delays and a alot of back and forth and document requests but that wasn't the case... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Having dealt with Laurence @ Maxen Power I can say 100% he has gone above and beyond to help resolve the outstanding situation with The Commercial Hotel (Uppermill) and he is a great asset to Maxe... See more
Company replied
Very helpful on the phone, sorted any issues there and then. Slightly disappointed I didn’t receive invoices straight away but that was resolved and direct debit has been altered to ensure debt is n... See more
Company replied
Haseeb paracha is delivered excellent customer service. He is always very helpful and curious. He goes extra miles whenever we require help. He is a truly great ambassador for his company.
Company replied
Company details
Written by the company
Maxen Power is a distinguished name in the realm of commercial energy supply, specialising exclusively in serving the unique needs of businesses. Our unwavering commitment to excellence and professionalism sets us apart as a reliable energy partner for a diverse clientele, including micro and small to medium-sized enterprises, as well as corporate entities. At Maxen Power, our core mission is centered around prioritising our valued customers. We understand that the energy landscape can be complex, and that's why we offer tailored, flexible, and cost-effective gas and electricity solutions that are precisely crafted to meet your specific requirements. What sets us apart is our dedicated team of industry experts who are readily available to address your inquiries and provide guidance. We take great pride in consistently exceeding expectations, going the extra mile to ensure that your business has the power it needs to thrive. When it comes to connecting your business to a reliable and cost-effective energy supply, Maxen Power is your steadfast partner, always here to support your success. With us, you can trust in a partnership built on professionalism, flexibility, affordability, and a commitment to putting your business's energy needs first. Experience the difference with Maxen Power – your preferred choice in commercial energy solutions. Thanks for visiting our page.
Contact info
Olympic House, 28-42 Clements Road, Ilford, Essex, , IG1 1BA, London, United Kingdom
- 0207-9-303030
- support@maxenpower.com
- maxenpower.com
4.5
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks for maxen power to me installed…
Thanks for maxen power to me installed new electricity meter as new customer on my shop at g82 1ll but im happy to seitch my supplier to another company
14 April 2026
Unprompted review
Reply from Maxen Power
Dear Paria Ardalani,
So glad to hear that the process went smoothly. We aim to make the onboarding process as smooth as possible for all our customers. We are always here to help whenever you need us.
Best regards,
Team @ Maxen
Very happy with the service and would…
Very happy with the service and would recommend anytime
14 April 2026
Unprompted review
Reply from Maxen Power
Dear Allah Ditta,
We are pleased to hear you are happy with everything. We aim to keep the service as reliable and straightforward as possible, so it is a win to know that you are satisfied. If you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
I asked for some copy invoices and they
I asked for some copy invoices and they
sent them to me the same day
7 April 2026
Unprompted review
Reply from Maxen Power
Dear Kevin,
That is what we like to hear! We strive to provide hassle-free support. Really appreciate you taking the time to let us know the team hit the mark.
Best regards,
Team @ Maxen
This company is a joke.
This company is a joke.
I was sent a bill for £1,742 based on completely incorrect meter readings. I had already submitted my actual meter reading on 1st March, and I also have photo proof of my meter reading on 31st March.
My real usage was around 563 kWh, yet I was charged for 4,718 kWh — nearly 10 times more than I actually used. This is a massive overcharge of over £1,000.
This is not a small mistake, this is a serious failure in their billing system. Sending bills like this to customers is unacceptable and extremely concerning.
This is also not the first time I’ve had issues with them, which makes it even worse. I now have to waste my time fixing an error that should never have happened.
I strongly advise anyone dealing with this company to double check every bill very carefully.
4 April 2026
Unprompted review
Reply from Maxen Power
Hi,
I am genuinely sorry for this, and I can completely see why you’re so frustrated. I have raised this as a priority for our team to investigate this and address your concerns as soon as possible. Moreover, your account manager has also been in correspondence with you, and I will look over it personally to get this sorted for you. After it has been resolved, your account manager will inform you.
In case you still have any unresolved concerns, you are welcome to connect with us at escalations@maxenpower.com so we can discuss this further and work toward a resolution. Your satisfaction is important to us, and we appreciate the chance to improve.
Best regards,
Ansel
Equalspace Limited have received…
Equalspace Limited have received excellent service from Maxen Power in sorting out a new smart meter for us and so quickly. I only phoned this morning and they are fitting it on the 27th April which is very much appreciated. Thank you.
13 April 2026
Unprompted review
Reply from Maxen Power
Hi,
Really appreciate the positive feedback! We are pleased the team could move fast for Equalspace Limited and get that smart meter fitting scheduled. Should you need any assistance in the future we will always be here to help.
Best regards,
Team @ Maxen
Fantastic session y llan
13 April 2026
Unprompted review
Reply from Maxen Power
Hi,
So glad to hear it went well! We aim to keep things as helpful and productive as possible, so it is a huge win knowing you are happy with how it turned out.
Best regards,
Team @ Maxen
Mexen power is a good serviec
13 April 2026
Unprompted review
Reply from Maxen Power
Hi,
Thank you for taking the time to leave a 5-star review. We always strive to provide the best service for all our customers at Maxen Power, and it is great to know that you were satisfied with our service.
Best regards,
Team @ Maxen
Taste of Gurkha
377
Really helpful and nice. It was a wonderful experience
13 April 2026
Unprompted review
Reply from Maxen Power
Hi,
Thank you for taking the time to leave a 5-star review for us! It makes us really happy that we were able to hit the mark for you. Positive reviews like yours always keep us energised, and we will always be here to help.
Best regards,
Team @ Maxen
Customer service very helpful
Customer service very helpful, Jagadeesh
13 April 2026
Unprompted review
Reply from Maxen Power
Hi,
So glad you felt well looked after! We know how important it is to get a quick, helpful answer when you need one, so I will be sure to pass your kind words on to the customer service team.
Best regards,
Team @ Maxen
The process of opening an account with…
The process of opening an account with Maxed Power was simple and straightforward. Their customer service was excellent, making the experience even better. Komel was especially helpful in assisting with the changes I needed, and everything was handled smoothly and efficiently.
13 April 2026
Unprompted review
Reply from Maxen Power
Hi,
It makes us happy that it was easy for you. We try to keep things as simple as possible so you can just get on with your day. I will be sure to tell our support representative she did a great job helping with those changes. She will be happy to know she made the start of your journey with us a smooth one. Thanks for joining us!
Best regards,
Team @ Maxen
Select hair
Select hair
Dealt with my problem within the hour , excellent service and extremely helpful .
13 April 2026
Unprompted review
Reply from Maxen Power
Dear Melony Doyle,
We are glad to hear that we were able to assist you promptly. There is nothing worse than a technical hitch slowing down your day, so we are pleased the team hit the mark and got you sorted so fast. All the best to everyone over at Select Hair!
Best regards,
Team @ Maxen
I had a question about the bill and I…
I had a question about the bill and I was dealing with Tia, she was friendly, efficient, and incredibly helpful. She made the whole experience smooth and stress-free. Great customer service!
13 April 2026
Unprompted review
Reply from Maxen Power
Hi,
That is so good to hear. Dealing with bills can be a bit of a headache, so we are really pleased our support representative was there to make it smooth and stress-free for you. She definitely has a knack for keeping things simple. Thanks for letting us know!
Best regards,
Team @ Maxen
I’m going to be totally honest in this…
I’m going to be totally honest in this review. I am not a fan of Maxen power however the customer care I received from Mel in the resolutions team was really helpful and she went above and beyond to resolve my issue so I think she deserves the recognition of doing a super job.
9 April 2026
Unprompted review
Reply from Maxen Power
Dear Laura Tierney,
It is great to hear that our support representative could make a difference for you. She represents our values truly, so we are pleased she hit the mark. Reviews like yours always help us improve our service, as we just want our customers to be satisfied with our service. Should you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
Helped me from ygp that was charging…
Helped me from ygp that was charging me thousands of pounds in a small shop for Nails
10 April 2026
Unprompted review
Reply from Maxen Power
Dear Belinda,
Really appreciate the positive feedback. We understand the needs of our customers and always strive to provide the best support. I am pleased the team could step in and get your shop on a much fairer track. Cheers for the support!
Best regards,
Team @ Maxen
Reply from Maxen Power
Hi,
Thank you for your kind words. It is always a win for the team to hear that a customer is well looked after. Really appreciate you taking a moment to leave us a positive review.
Best regards,
Team @ Maxen
Stay away from this company first they…
Stay away from this company first they created my business account without my request and Now as I am selling the business these guys from last 10 days not sending me final bill and hasn't updated the correct details.
10 April 2026
Unprompted review
Reply from Maxen Power
Dear Jabran Faisal,
I am really sorry that you felt they needed to leave a negative review. We always strive to provide hassle-free support, and I feel bad if we failed to do so for you. However, I think there might have been some sort of confusion, and we really want to clear it up and address all the concerns you may have. Your account manager will be getting in touch with you shortly to assist you further.
If you would prefer to speak to someone directly, you are welcome to contact our Team Manager, Usman, on 02079 303030. He will be more than happy to assist you further and make sure your concerns are handled promptly.
Best regards,
Team @ Maxen
NAP Hospitality 10.04.26
NAP Hospitality 10.04.26
amazing customer service from Jake offering good rates and easy to deal with
10 April 2026
Unprompted review
Reply from Maxen Power
Dear Ryan,
It is great to hear that our support representative got everything sorted for NAP Hospitality. We are all about straightforward communication, so we are pleased that was your experience. Thanks for taking the time to let us know.
Best regards,
Team @ Maxen
MTR MOTORS I had great experience with…
MTR MOTORS I had great experience with them handling my buisness switch
10 April 2026
Unprompted review
Reply from Maxen Power
Dear Abdul Hussain,
So glad to hear the switch went smoothly! There is nothing better than a transition that is hassle-free, so I am pleased the team looked after you properly. All the best to everyone at MTR MOTORS. We are always here to support you.
Best regards,
Team @ Maxen
Ext 353 is great
10 April 2026
Unprompted review
Reply from Maxen Power
Hi,
Thank you for taking the time to leave a 5-star review! We are really pleased that our support representative was able to help you.
Best regards,
Team @ Maxen
Dear Sir/Madam,
Dear Sir/Madam,
I am writing to formally express my sincere appreciation for the excellent service I have received from your electricity and gas supply company over the past few years. My continued association with your organisation is largely due to the consistently high standard of customer support, characterised by professionalism, efficiency, and a genuinely helpful approach.
I would particularly like to commend Miss Amna M., whose support during a challenging period for my business was truly exceptional. At a time when I was facing difficulties with trade, she provided clear guidance, professional advice, and valuable assistance with pricing. Her approach not only demonstrated a high level of expertise but also significantly reduced the stress associated with the situation.
Account Manager Amna M. is a credit to your organisation, and I kindly request that this feedback be shared with senior management. Her professionalism, dedication, and customer-focused attitude set an excellent example, and I hope she will have the opportunity to share her knowledge and skills with junior colleagues.
This feedback reflects the outstanding service I have consistently experienced from the Maxen Power team.
Thank you for your continued support.
Yours faithfully,
Ravik
Salt & Vinegar Oxford Ltd
78 Rosehill
Oxford
OX4 4HS
9 April 2026
Unprompted review
Reply from Maxen Power
Hello Ravi Kant,
Thank you for taking the time to send such a kind note. It is rare to get such detailed feedback, and it is great to hear that our support representative provided the clarity and support you needed when things were challenging. Thank you so much for your continued support.
Best regards,
Team @ Maxen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.