I requested change of ownership for a business and the request went through smoothly. I had heard that there might be delays and a alot of back and forth and document requests but that wasn't the case... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Having dealt with Laurence @ Maxen Power I can say 100% he has gone above and beyond to help resolve the outstanding situation with The Commercial Hotel (Uppermill) and he is a great asset to Maxe... See more
Company replied
Very helpful on the phone, sorted any issues there and then. Slightly disappointed I didn’t receive invoices straight away but that was resolved and direct debit has been altered to ensure debt is n... See more
Company replied
Haseeb paracha is delivered excellent customer service. He is always very helpful and curious. He goes extra miles whenever we require help. He is a truly great ambassador for his company.
Company replied
Company details
Written by the company
Maxen Power is a distinguished name in the realm of commercial energy supply, specialising exclusively in serving the unique needs of businesses. Our unwavering commitment to excellence and professionalism sets us apart as a reliable energy partner for a diverse clientele, including micro and small to medium-sized enterprises, as well as corporate entities. At Maxen Power, our core mission is centered around prioritising our valued customers. We understand that the energy landscape can be complex, and that's why we offer tailored, flexible, and cost-effective gas and electricity solutions that are precisely crafted to meet your specific requirements. What sets us apart is our dedicated team of industry experts who are readily available to address your inquiries and provide guidance. We take great pride in consistently exceeding expectations, going the extra mile to ensure that your business has the power it needs to thrive. When it comes to connecting your business to a reliable and cost-effective energy supply, Maxen Power is your steadfast partner, always here to support your success. With us, you can trust in a partnership built on professionalism, flexibility, affordability, and a commitment to putting your business's energy needs first. Experience the difference with Maxen Power – your preferred choice in commercial energy solutions. Thanks for visiting our page.
Contact info
Olympic House, 28-42 Clements Road, Ilford, Essex, , IG1 1BA, London, United Kingdom
- 0207-9-303030
- support@maxenpower.com
- maxenpower.com
4.5
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
VC YORKSHIRELTD
I spoke with Nina today and also on a regular basis. She is very polite and very helpful. Lovely lady
25 March 2026
Unprompted review
Reply from Maxen Power
Hi,
I am so pleased to hear that you have had such a consistent experience over the years. Having someone reliable to speak with on a regular basis makes all the difference, and that is what we strive to provide for all our customers.
Best regards,
Team @ Maxen
I been with this company so many years its easy to contact customer service
I been with this company so many years
25 March 2026
Unprompted review
Reply from Maxen Power
Dear Reviewer,
Thank you for your continued trust! It is great to know that after all these years, you still find it easy to get hold of us when you need help. We will keep working to make sure it stays that way for you.
Best regards,
Team @ Maxen
Reply from Maxen Power
Hi,
I am so glad you had a good time with us! Your kind words always keep us motivated, as we always want to be there for our customers. If you need any help in the future, we will always be here!
Best regards,
Team @ Maxen
Hi my bussiness is nantinee thai…
Hi my bussiness is nantinee thai massage im on the phone with stuff nelcail maxen power he very good helping full my call and stored
25 March 2026
Unprompted review
Reply from Maxen Power
Hi,
Great to hear our support representative got everything sorted for Nantinee Thai Massage! He is dedicated to providing reliable service, and I will be sure to tell him you are happy with the help today. Thank you for the kind words!
Best regards,
Team @ Maxen
Talking to Mehrab has made it easy…
Talking to Mehrab has made it easy solving my problem thanks for your assistance.
25 March 2026
Unprompted review
Reply from Maxen Power
Dear Haroon Ahmad,
Happy to hear Mehrab looked after you and made the process simple. Positive reviews like yours always keep us energised to keep providing the best service for all our customers.
Best regards,
Team @ Maxen
Reply from Maxen Power
Dear Zari Hassanpour,
Thanks for the shout-out! It is great to hear that you had a good experience with us. We are always here if you need anything else.
Best regards,
Team @ Maxen
Reply from Maxen Power
Hi,
Really appreciate the fair review! While we apologise for the frustration you may have faced, we are happy to have you with us. We will always be here to help whenever you need us.
Best regards,
Team @ Maxen
Good servicefrome Jake
24 March 2026
Unprompted review
Reply from Maxen Power
Dear Sajid Hussain,
Hi, thanks for the kind words! It is great to hear that our support representative provided such good service for you. We always try to keep things simple and helpful, so I will definitely pass your feedback along to him, and it will make his day. We are always here to help!
Best regards,
Team @ Maxen
Excellent service
Excellent service
Happy to renew my account
Confident fair prices
Happy to trust my account manager
24 March 2026
Unprompted review
Reply from Maxen Power
Hi,
I was really pleased to read your review. We work hard to keep our service reliable, so it is great to know you feel confident in renewing your account with us. We are pleased to have your trust. We look forward to looking after you for another term!
Best regards,
Team @ Maxen
Excellent customer service 👌
Excellent customer service finally an energy company who answers their phones efficiently. I’ve been dealing with Nina who has been outstanding 👏
24 March 2026
Unprompted review
Reply from Maxen Power
Hi,
I was really pleased to read your review. We know how frustrating it can be to wait on the phone, so we have worked hard to make sure we are as efficient as possible when you need us. It really means a lot to us that our support representative was able to help you. We appreciate the 'thumbs up', and we are here whenever you need anything else.
Best regards,
Team @ Maxen
Rubbish energy supplier ever
Rubbish energy supplier ever
If you join with this supplier think your business on danger. Because they charge too much and if you request for review your consumer they cut electricity. Also if try to explain they not give you any single change to explain . Very poor customer service
At the moment I am on depression because of this rubbish company. 😡😡😡
2 February 2026
Unprompted review
Reply from Maxen Power
Dear Reviewer,
I am sorry that you felt dissatisfied with our service. We value all feedback as it gives us a chance to improve. The service you experienced was only because of your account's financials not being updated, and I apologise for the distress this might have caused. We always want everything running smoothly for all our customers as a responsible energy provider, and we will ensure this for you, too, by addressing your concerns.
However, if you would like to talk to someone directly, you can contact your Team Manager, Mona, on 0207 9303030, and she will assist you accordingly.
Best regards,
Ansel
Worse energy company ever
Worse energy company ever. Avoid at all cost. Customer services are useless. They don’t listen to a word you say. Send them metre reads. They claim they never have them and then charge you through the roof estimate prices. I’ve had this business for three years. I’ve never paid bills this high. In January i was closed for two weeks but yet my bill was the highest it’s ever been. Make it make sense. Imagine being stuck with a 3k bill on the slowest business months of the year. Now they threatening to cut of my electric if I don’t settle. I will reluctantly because i have no choice. If one person sees this and avoid them. I’ve just done you a massive favour. You’re welcome. Absolutely diabolical in ever sense.
23 March 2026
Unprompted review
Reply from Maxen Power
Dear Reviewer,
I would like to extend my apologies if you felt like your experience was not up to the mark. It makes me really sad that you felt the need to leave a negative review. Since we value all sorts of feedback, I would like to make this right for you.
I have checked our records to understand your concerns; however, we were unable to locate any details under your name. To help us assist you better, please contact us on 0207 9303030 and we will ensure your query is looked into as a priority. I will personally review your case to ensure a satisfactory resolution.
Best regards,
Ansel
Reply from Maxen Power
Dear Reviewer,
It makes me really sad to hear that you had a negative experience. This is definitely not the level of service that we strive to achieve, and I will try my best to ensure this leads to a positive experience.
I have personally reviewed your concerns and have already been in touch with the account manager. He will be reaching out to you and addressing any concerns that you may have. Please be assured that your concerns are our utmost priority.
In the meantime, if you would prefer to discuss this directly, you can contact our Team Manager, Asan, on 0207 9303030. He will also make it his priority to address your concerns to your satisfaction.
Best regards,
Ansel
Business switch
My business switch to Maxen Power last year went smoothly after an initial miscommunication and now Loncherie is happy to recommend them to lower your electricity bill, compared to other suppliers. Billing and communication is good, and Ameer is very polite and helpful.
23 March 2026
Unprompted review
Reply from Maxen Power
Dear Carolyn Hardman,
I am happy that we were able to help you out! Switching can be a bit of a hassle sometimes, so it is great to know that once we got past that initial miscommunication, everything has been smooth sailing for your business. Our team members are dedicated to addressing all the concerns of our customers.
Best regards,
Team @ Maxen
Reply from Maxen Power
Dear Ledia Cani,
Reading this really made our day. We always strive to give our customers the best experience possible, so hearing that we hit the mark for you means a lot to the whole team. Thank you so much for sharing your experience, and we are always here if you need anything else!
Best regards,
Team @ Maxen
Terrible company
23 March 2026
Reply from Maxen Power
Dear Reviewer,
I am genuinely sorry to hear that your recent experience did not meet the high standards we set for ourselves. We would love the chance to make things right for you. Please reach out to us directly at 0207 9303030, and we will definitely fix this for you. I would also personally look into your concerns and ensure we find a resolution as quickly as possible. We value your feedback and hope to get this sorted for you soon.
Best regards,
Ansel
Reply from Maxen Power
Dear Reviewer,
Please accept my sincerest apologies for the negative experience you had with us. It makes me sad to hear that you felt let down because we always strive to provide the best service for all our customers. While we have strict protocols to follow for safety and verification processes, we never want our customers to feel frustrated by the time these essential checks can take. We followed the communication preferences provided by your solicitor, but I am sorry if this left you feeling unheard. It was never our intention to make a tough situation harder, and we really do appreciate you staying patient with us while we worked things out.
However, if you have any lingering questions or concerns about how this was handled, please do not hesitate to email us at escalations@maxenpower.com. We are committed to making this right and would value the chance to talk further.
Best regards,
Team @ Maxen
I recommend anyone see my review
I recommend anyone see my review. Don’t use this company. This company is a thief.
20 March 2026
Reply from Maxen Power
Hi,
I have been looking into your concerns, and I am sincerely sorry for the trouble. I know navigating these steps can feel like a lot to deal with.
While we have to stick to certain industry rules to keep things secure, I completely get how annoying the paperwork side is. We are almost there; we just need those last few documents to finish this off. Please send them through when you can, and I will make it my priority to get this resolved for you. One of our representatives will also be reaching out to you shortly to offer assistance.
Best regards,
Ansel
Saqib was amazing with his customer
20 March 2026
Unprompted review
Reply from Maxen Power
Dear Sugar Halo,
Thank you for the feedback! Our team reflects patience and helpfulness, as at Maxen Power, we want to give our customers a smooth and hassle-free experience. Your positive reviews keep us energised to keep providing the best service for all our customers.
Best regards,
Team @ Maxen
Squires Gentlemen's Outfitters
Great communication over the phone. Very patient when I have missed calls due to work commitments. Please connect me with ext377 in future calls. Many thanks, Kris
20 March 2026
Unprompted review
Reply from Maxen Power
Dear Kris Wright,
It is great to hear that the communication has been working well for you. We know how tricky it can be to manage calls around work commitments, so we are glad the team's patience has helped. I’ll make sure our records are updated for your request to keep things as smooth as possible for you in the future. All the best to everyone at Squires!
Best regards,
Team @ Maxen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.