Shame on the customer service.
My concern is about the customer service as I placed an order regarding a 12v converter for my zero 10X. I ordered the right item depicted in the right picture but received the converter for the zero11, incompatible with my scooter of course. I wrote an email to the customer service and all that they were able to tell me is that if I was unsatisfied with the item I could send it back and have the refund only for the item and not the fourth and back shipping cost. After a lot of emails, and a couple of horrible recorded phone calls the problem is still unsolved. That’s why I’m writing this review. Shame on you for a €20 purchase.




