Maxaroma.com Reviews 3,454

I bought two different Mancera fragrances from maxaroma.Tonka Cola and Amore Caffè. My original Tonka Cola came from the official Mancera website. I discovered MaxAroma back in January of this year, and last month I decided to order from them. However, with both fragrances after about an hour or two, the scent seems vanishes and if you know anything about mancera fragrances you know they're supposed to last all day. Also I checked the batch code none to surprise error pops up. I'll never order from them again. You're not getting the real thing.

I received a bottle with a questionable spray nozzle that does not fit at all with the cap in a box with a torn interior. I first contacted Customer Service when I noticed the very loose cap/torn box. Maxaroma does not replace nor accept returns on international orders even if the product is defective and was offered a USD20 refund which I hesitantly agreed to. I then noticed the low quality spray nozzle that I cannot seem to find on any other bottles from the same brand. Contacted them again but they repeatedly claim that all their products are unopened fresh and authentic and not secondhand.

After getting nowhere with them, I tried the perfume compared it to the original sample purchased directly from the brand, and as expected, it is very light and lasts only a few minutes. I assume it has been diluted or tampered with.

Maxaroma has a good reputation among perfume forums and recently launched their new perfume brand with a well known perfumer and so I trusted them completely. I regret not having checked trustpilot before making a purchase.

Please, I repeat! Please Stay away! This company sells watered down alcohol filled fragrances that are far different from the originals. We’ve been conducting an investigation on this company. Ordered 10 Fragrances and did test on all of them. COMPLETELY not 100% authentic. There’s a reason why the prices are so cheap. Please read all the 1 star reviews. Those are authentic. Maxaroma should be ashame of themselves.

I got a fake juicy couture perfume. 1st time buying and it was all plastic emblems and smelled weird. I’m so upset! I’ve emailed customer service so we will see how they respond or if I will get a refund.

They give u 2 codes when u sign up... Neither of which work ofc! When you sign up u can choose either man or woman, inclusivity goes crazy! Dont get me started on prices. Ill shop elsewhere

I purchased the Keep Glazed perfume from your website on December 4, 2024, with order number OR650497. I have been using this perfume for many years, but this was my first time purchasing it from your website.

The issue is that the color of the product is completely different from what I’ve used before. I initially thought it could be a minor variation, but upon further use, I noticed that the scent does not last as it should. Previously, the fragrance would stick to my skin and clothes, but after trying it five times, it didn’t last even for two hours. This has led me to believe that the product may not be authentic.and it is fake

I had an incredibly disappointing experience with this company. I purchased a perfume, only to find out that it was clearly a counterfeit. The scent didn’t match the original at all, and the packaging was cheap and poorly made. It was evident that this was not a genuine product, which is incredibly frustrating, especially when you expect to be getting what you pay for.

To make matters worse, when I reached out to customer service, I was met with unhelpful and rude responses. I explained my issue and asked for a refund or exchange, but the representative was dismissive and seemed uninterested in resolving my problem. It was a complete waste of time and left me feeling completely dissatisfied with both the product and the service.

I strongly urge anyone considering buying from this company to think twice. If you want authentic products and decent customer support, look elsewhere.

Ships immediately and great protective packaging, 100% original product

I placed an order (order:OR660336) for Clive Christian perfume worth $136.85 from MaxAroma and never received it. According to UPS, they marked the package as "delivered," but the proof they provided isn't valid—there was no signature, and the package was left at the dock, not at my address. I opened a claim with UPS, but they closed it, citing that "proof of delivery" was provided, which is misleading and not actual evidence of delivery.
I contacted UPS to appeal the decision, and they informed me that MaxAroma can reopen the case. So, I reached out to MaxAroma multiple times via email, asking them to reopen the case and assist with this issue. Unfortunately, they completely ignored my requests, offering no assistance or resolution.
At this point, I’m considering filing a complaint with the FTC and taking legal action. This is a huge waste of time and money, and the lack of customer support is shocking. I would not recommend shopping with MaxAroma based on this experience. Stay away if you value your money and peace of mind.

A while ago, due to a mistake and the influence of some YouTubers, I decided to make a purchase from this site. The perfume I received doesn’t seem bad, but the batch code has been erased (and there is even some remnants of the code, clearly removed with acetone or something similar). Always be sure that when you receive something at an unbelievably low price, something is wrong with it. Even after I contacted customer support, I didn’t get any response. This was my first purchase from Maxaroma, and I’m sure it will be my last. I hope I’ve been able to help others make a better choice.

P.S. The batch code on the box also showed as "invalid" on the Checkfresh .

One night I was scrolling through TikTok and the story posted from macarons about niche fragrances and how new and different they were. So I followed them and I was impressed with the variety of niche I had not heard of before and the prices were very fair. So o set up an appointment for a one on one session to meet a perfumer and when the day came I met Vilma who was so warming and polite. Greeted me in and I start sniffing away at new niches brands and some familiar houses. Let just say I had the most pleasurable experience and meeting a few new perfumers along the way. All boils down to I purchased 4 bottles great ones. I was so overwhelmed that I went home thought about the experience I just had and BOOM!! I purchased 3 more bottle for the total of 7.😂 I will be back for more purchasing and happy sniffing with Vilma and the team at maxaroma. Mr. Akbar

Don't work with them, they're scamming of delivery charges. Bought perfume for big discount 200$ (was 300$), but paid 120$ on delivery

Let me start off by saying this review could’ve been a positive review but instead it’s all bad all because I dared to ask them about the batch code on the fragrance they sent me it didn’t work on checkfresh and I also mentioned my fragrance arrived tampered with at the bottom of the box you can clearly see it was opened already and it had white glue residue on it and it had smudges on the bottle and it had a few imperfections and they had the nerve to tell me that they sent me a unopened package and even sent me a video of them packaging the fragrance the video was blurry and it was at a far distance you can’t see what I’m talking unless you zoom and pause at the perfect time but I took a picture of it as soon as I opened my package so it shows a time stamped! And I also zoomed in and took a screenshot of what I was talking about on their video and they didn’t like the fact that I was right lol To make matters so worst I told them I wasn’t tripping about the fragrance being opened I just said to please check next time before shipping me a already opened fragrance but they kept sending rude messages back smh I even tried to call but they hung up on me! I had to call back and the lady was nice and transferred me to the same type of guy who hung up on me in the first place. He basically said why am I calling and told me to just respond to the email so I ended up hanging up on him and responded to the email the agent responded back saying the same dumb thing after I told them to stop talking about the cellophane I said look here I’m not contacting about the broken cellophane I’m contacting about the darn batch code and they sent me a photo with a badge saying they’re authorized sellers for Parfums de Marly and come to find out that they was lie! And I’m almost 99% positive the fragrance they sent me was a counterfeit! I’m just thankful I didn’t do a large order with them. and they have no ideal who they messed with I spend thousands on thousands a year on niche fragrances and I will be do a review on TikTok in a couple of days I’m waiting on my orders to arrive and it will be a rant & unboxing video and I will be sure to tag you to show what kind of customer you messed up with but you keep it up you won’t have no customers nobody wants to deal with a unprofessional company they were acting like I was asking for money or something but I did figure out why the batch code isn’t working it’s because the batch code doesn’t have enough numbers I’ve seen this with a few other grey market companies either they’re selling counterfeits and some real fragrances or they’re high end counterfeits and no real products at all. I only got a 60 dollar discount so that’s bull crap to be selling counterfeits for so much money so be vigilant the fragrance name was Althair

I recently bought a bottle of MFK Baccarat Rouge from their site. The bottle arrived dirty on the outside but there was dirt/debris and lint inside the perfume juice. I set up a return which they approved but after receiving the return they did NOT issue a full refund. They charged $85 as a restocking and shipping fee...of a damaged item!!! I've never had this issue with them before so I reached out and customer service refused to help. Today I saw another customer had the exact same issue with a bottle they purchased. Beware, I no longer know if Maxaroma is sourcing legitimate products from MFK. Very sketchy.

I order from them all the time. Their fragrances are legit!

Terrible Customer Service
They sent me used perfume and refused to accept refund
Spend your money at other discounters

Maxamora has gained a new customer. I'm still new to Maxamora and have already placed three orders with them.

I made one order last month and two orders this month. I'm impressed with their shipping time. If I place an order on Monday, it will arrive at my door on Wednesday. If I place an order on Wednesday, it will be at my door by Friday. It's shipping from (Long Island, New York) to California (Bay Area) I'm a happy customer..

This company is a total scam. Just the fact that these people only have one customer service rep working for them says more than enough for me! Literally, every time I called or chatted with their so called customer service people it’s been the same guy, Alejandro (Alex) lol ridiculous. I purchased two perfumes from them and made my purchase through afterpay, anyone who orders through afterpay knows that your address is saved on the afterpay website and with each purchase that address is automatically added to the given order. So fast forward, I made my purchase and after a week or more without any shipment confirmation from this company, I went into my email to check and see if the email might have any information regarding shipment. Come to find out they sent an “order being processed” email on the same day I placed the order, and there was already a tracking number on it. Umm ok…I track the order and see that a delivery attempt has been made, however it was unsuccessful due to insufficient address! COMPLETE BS! Which brings me back to what I stated above, that I ordered with afterpay, and afterpay has your shipping address saved and automatically applied to each and every order you make through them! So an insufficient address is completely to be blamed on MAXAROMAS incompetence, since they’re the one that didn’t put my full address on their shipping label! I contact them right away and this same Alejandro guy claims that if I give him the full address he will request a re-shipment of my order once it is received back to their warehouse. Well, the order was sent back and delivered to them a few days later and these crooks decided to not only not re-ship my order, but also partially refund me, keeping almost $10 from my refund. How? And why??? I called them back and of course, the same guy picks up and I explain to him the situation, and all he could say is that the refund has been issued and it will reflect on my account in two business days, but no answer to why I’m only getting a partial refund, no answer to why my order wasn’t reshipped again. Just plain unprofessionalism. I will never again make the mistake of ordering from a SHADY company such as MAXAROMA ever again! I knew it was too good to be true, with their ridiculously low prices I’m almost certain their products are not legit, and to make matters worse, they cheat and lie to customers out of their money. I would rather pay full price and give my money to a trusted and reputable company, knowing I will for sure get what I paid for, including better and more reliable service, rather than pay a few hundred dollars less and deal with the headache and these kinds of fraudsters! Lesson learned!

Incredible service as always! I have ordered my fragrances from maxaroma and all I have to say is that theyvhave incredible service! The shipping is quick, at least to where I live, and the packaging is impecable! I love how secured my fragrances arrive and with a sample as well. The deals are unbeatable compared to other sites online. I totally recommend Maxaroma! Authentic products for sure