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Maxaroma.com Reviews 

3,667
•
TrustScore 4.5 out of 5

4.6

Flavours, Fragrances and Aroma Supplier
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Review summary

Created with AI, based on recent reviews

Considering 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast shipping services and exceptional packaging, noting that their purchases consistently arrive securely, completely intact, and right on schedule. Furthermore, enthusiastic buyers consistently highlight the great prices, competitive discounts, and authentic quality of the vast and diverse fragrance selection available on the platform. However, some people mentioned experiencing frustrating issues with orders occasionally arriving damaged, leaking liquids, or featuring unexpected product defects upon opening. A small group of consumers also encountered occasional shipping delays at postal sorting facilities or faced minor technical difficulties during the online checkout process.

What people talk about most

Product

Customers had positive experiences with product, expressing satisfaction with the fast shipping and secure... See more

Price

People report positive experiences with price, frequently highlighting great deals, competitive rates, and... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers praise fast shipping, secure... See more

Quality

Consumers find quality to be positive, highlighting that the items are authentic, long-lasting, and feature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Maxaroma is the bomb!!!! Do you know how much care they take in just packaging your order, let alone their genuine concern for your happiness ? That should tell you the degree of their professionalism... See more

Rated 5 out of 5 stars

Excelent Max Aroma fast delivery They Are honest . I feel very Happy by discover maxAroma. I 've been buying for years. Never had Any problems whith this company

Rated 5 out of 5 stars

Excellent service like always. Fast shipping and great packaging, with maxaroma i always feel confident the package will arrive intact. I need more time with the fragrance but so far I love it, crea... See more

Rated 5 out of 5 stars

I purchased a $500 fragrance only to find out my wife had allready gotten it for me. Maxaroma Customer service went out of their way to cancel the order. I've used Maxaroma many times before and the... See more

Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. also in
  3. Barber Supply Store
  4. Clothing Store
  5. Cosmetics Store
  6. Pharmacy
  7. Skin Care Clinic

Written by the company

Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else. Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at customercare@maxaroma.com. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,667)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Beautiful packaging

Beautiful packaging. Legit product. Decent pricing. I found the travel sizes of the fragrances that were not available elsewhere which was a great discovery. Timely delivery 😊

23 September 2026
Rated 5 out of 5 stars

Great selection & shipping.

Maxaroma is one of the only places that will ship overseas (military). Considering distance and shipping logistic, shipping was timely and arrived intact. The prices and selection are great, I already placed a 2nd order even before receiving the 1st one.

23 September 2026

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