Mavis Tire - Warren Reviews 15

Always the best Customer Service and Care at Mavis on Mount Bethel Road , Warren , NJ

Great customer service and timely completion of the work.

I've never had an issue with Mavis Tire. I was dealing with John in the Warren Township location and he was great. Easy to talk to and explained everything to me.

Brit was a pleasure to deal with. She ordered my tired confirmed that it was in and would be taken care of at 8:00 AM. when I walk in the door. Was greeted using my name as soon as I walked in the door. I had the tire mounted and balanced within 15 minutes. Super efficient and knows her job. People like keep me coming back. She is definitely an asset to Mavis.

Unprofessional, Bad Customer Service, not trustworthy, bad crisis management too!

Okay, this is my experience. Few months ago, I went there once, waited for about 2 hour and 1/2 hours and finally got my tires replaced, and brake pads replaced. (So I thought it was a good service, and may be giving the 5 star, and be a regular customer since I work close to this place.) Then I have another car, I thought of giving them to fix again. This time is totally bad, like 180 degree change, bad experience.

Monday, (First Strike) - I first called them first, got the quote. They said bring the car in, drop it off, will be done by 3:30pm, (because I work close by, so I decide to do so). Then they called me saying they get the wrong part for my SUV. I went back around 3:30pm and tried to pick up my car and they are closing up the tires and said they can't do it today because they got the wrong part., and advised me to bring it back tomorrow. The manager literally said "See you tomorrow".

So I trusted him, the next day, Tuesday (Second strike) - I went there first thing in the morning around 8am. The door was not opened until 8:15am, the manager wasn't there, only the assistance manager which was useless. I left my car there thinking they have the part and all the info. and I should be able to pick it up today. Lo and behold, I called the shop and the ass. manager said the shop manager was not in today, and there was no mechanic available and asked me to bring it back tomorrow again.
I asked if he can contact the manager, the ass. manager simply said no mechanic is available, very rude and he called me rude. I told him i was promised two times and he had nothing about it, didn't even try. So, I went back and picked up my car with nothing done and guess what, I saw two mechanics working on other cars but mine!! Shouldn't mine be high priority? (I guess they want to lose me as customer - was about to give them about $1000 brake pads, rotors fixed, guess they didn't care!)

Wednesday (Third strike) - The manager Lashawn finally called to apologize but guess what time he called. He called me around 4:30pm. Isn' t that too late? If I drove that car, and if I changed my mind, I could have dropped it off today, and have it done before end of day. But this call basically is asking me to bring it tomorrow! So, what is there is some sort of emergency tomorrow again? If he was sincerely apologizing, he could have called me first thing in the morning so I can have it done today. But that is way too late. It is modern cry wolf. This place cannot be trusted!!

What kind of crappy service is it? First you promise customers same day, then you said wrong part, then asked Customer to come back the next day, then the manager (Lashawn - however you say it) did not show up, and no mechanic was available to do it. I wasted 2 days for this crappy service. The called me late in third day, and expected me to bring it back the forth day?! What if there is another emergency in forth day?

I will never go back to them again even if I have to pay the dealer more money... (or go to other shop)!

You may have seen lots of good reviews, but one bad review from me will be enough to lose one customer or more.. I was thinking to be the regular customer, but because this incident, I don't think i would go there any more!

Decent job. Cheap rate. Got the job done.

Easy. In and out.

Matt and Katherine were personable, knowledgeable, and gave good customer service

Lashawn was awesome! He really made a stressful situation manageable.

Really appreciate him!

Valerie was very helpful; service was great.

They were great! Went in because the low tire light came on. The checked & found a mail did a plug and checked all tires & retorted the one tire.
Staff was nice as always. In and out quickly

Had my oil changed and wipers in less then hour. Very friendly and professional.

Have always come here for the customer service is great and the mechanics are fast and efficient.

They are quite simply the best. They could not have been more accommodating and honest and only did what was needed. Staff is extremely courteous and attentive. Highly recommend using them.

Great place and staff. Reasonable prices.