Front driver's side headlight went out. The manager showed one of her mechanics how to replace the bulb and within a few minutes the work was done!
Company replied
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THIS PLACE WILL DAMAGE YOUR CAR BECAUSE THEY DON’T know how to Jack up a car properly AND WILL OVER CHARGE. Went for a simple brake job on the rear axle and they wanted to charge me 1100 dollars for i... See more
Great customer service and always there to help when most needed. They always explain everything before any work is performed.
Company replied
Great customer service from everyone! From the phone call with Vell to the assistance I got when I left, everything exceeded my expectations. Jaden was also extremely helpful. He helped me remove... See more
Company details
Written by the company
For more than 50 years, Mavis has helped drivers save on tires and automotive service. Today, more than 1,600 Mavis service centers across 36 states offer tires from leading brands, along with brakes, oil changes, wheel alignments, batteries and other maintenance and repair services. With a broad tire selection, knowledgeable guidance and a commitment to competitive prices, Mavis helps customers find the right tires and keep their vehicles running smoothly.
The Mavis Tire Difference:
Written by the company
- DISCOUNT TIRES AT CERTIFIED LOW PRICES Mavis Tire team’s tire buyers are negotiating hard with the manufacturers to bring low prices to their customers. The Mavis street team is on the ground, going from competitor to competitor, while the e-team is on-line checking the competition making sure that Mavis is at the bottom price level of the market place. When we think we have the right price, we CERTIFY it, then back it with our 30-day price guarantee. 30-DAY PRICE GUARANTEE If within 30 days of your purchase you find the same tire (same size, brand, model and construction) for a lower price, we will refund the difference plus 5%. ONLINE SHOPPING CONFIDENCE Buy your discount tires online at MavisTire.com 24/7. Get fast delivery, the full manufacturer’s warranty and no-hassle returns. NO-HASSLE RETURNS We will gladly accept the return or exchange of original-condition, uninstalled tires purchased from MavisTire.com and Mavis Discount Tire stores (excl. special order items) within 30 days of purchase. FREE SERVICES FOR MAVIS CUSTOMERS Mavis will be happy to perform any of these free checks on your vehicle: Brake Check, Suspension (shock or strut) Check, Front End Check, Battery Check, Exhaust Check. OVER 338 RETAIL LOCATIONS Our Stores offer quality automotive products and services from names you know. We offer quality shocks, struts, brakes, alignments and oil changes. Mavis also performs PA and New York State Inspections at select locations. Schedule your installation appointment online at one of our 338+ locations. You may also request any of our other automotive products and services, including quality shocks, struts, brakes, alignments and oil changes.
We Will Beat Any Price!
Think You've Seen A Lower Price?
If within 30 days of your purchase you find the same tire (same size, brand, model and construction) for a lower price, we will refund the difference plus 5%. Just provide us with a verifiable price quote or current ad. Call us at 800-757-4291.
Contact info
871 E Dundee Rd, 60074, Palatine, IL, United States
- 8473068254
4.1
Great
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 1 week
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Front driver's side headlight went out
Front driver's side headlight went out. The manager showed one of her mechanics how to replace the bulb and within a few minutes the work was done!
27 March 2026
Reply from Mavis Tire - Palatine
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
Always there to help when needed the most. Great customer service.
Great customer service and always there to help when most needed. They always explain everything before any work is performed.
9 July 2025
Reply from Mavis Tire - Palatine
Thank you so much for this fantastic rating! This exactly where we want to be for you!
THIS PLACE WILL DAMAGE YOUR CAR BECAUSE…
THIS PLACE WILL DAMAGE YOUR CAR BECAUSE THEY DON’T know how to Jack up a car properly AND WILL OVER CHARGE. Went for a simple brake job on the rear axle and they wanted to charge me 1100 dollars for it and “discounted it at 850” and ALSO LIFTED MY CAR ON ITS SIDE SKIRT!!! I LEFT. Went to wheeling just tires instead and saved 300 dollars!
1 September 2023
Unprompted review
Great service
15 May 2023
Great customer service from everyone
Great customer service from everyone! From the phone call with Vell to the assistance I got when I left, everything exceeded my expectations. Jaden was also extremely helpful. He helped me remove the trailer I was towing and gave me frequent updates on the status of my tires. As I was leaving, Brian helped me put the trailer back on my truck. It was a messy snow outside which made their assistance even more appreciated. In addition, these guys were working well past their closing time. They tried to get people to come back the next day but eventually helped everyone out that needed help. I was so impressed with the customer attention all customers got while I was waiting for my new tires. Again, Jaden was over-the-top helpful to everyone that came in yesterday. The customer service I witnessed yesterday is unusual for this industry and I am happy to write this review.
Rodney
29 December 2021
Unprompted review
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