Mavis Tire - Chili Ave Reviews 15

TrustScore 4 out of 5

3.8

3209 Chili Ave., 14624 Rochester, NY, US


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Rated 5 out of 5 stars

Needed my RV tires mounted and balanced last minute. Manager and staff bent over backwards to fit me in with no appointment. I've always had great service at this establishment. Definitely recommend... See more

Rated 5 out of 5 stars

The team at this is location is top notch. They have continued to help me maintain my recently paid off vehicle. Cody , Rico have the best customer service skills and Daimon the mechanic was completel... See more

Company replied

Rated 5 out of 5 stars

Arrived just before opening on a Saturday as I wanted to get a winter/summer rotation done quick. Was the first car in. Handled the rotation as expected. When I got home I realized that my winter l... See more

Rated 5 out of 5 stars

Storm was awesome. It was busy and he was great at coming out to diagnose my air pressure problem and give me a time when the battery of the sensor could get fixed. He was great at updating me and oth... See more

Company replied


Company details

Written by the company

For more than 50 years, Mavis has been selling discount tires that are identical to tires sold elsewhere at higher prices. Mavis has the expertise and experience to provide our customers with their ideal tires and save them money in the process.

The Mavis Tire Difference:

Written by the company

DISCOUNT TIRES AT CERTIFIED LOW PRICES Mavis Tire team’s tire buyers are negotiating hard with the manufacturers to bring low prices to their customers. The Mavis street team is on the ground, going from competitor to competitor, while the e-team is on-line checking the competition making sure that Mavis is at the bottom price level of the market place. When we think we have the right price, we CERTIFY it, then back it with our 30-day price guarantee. 30-DAY PRICE GUARANTEE If within 30 days of your purchase you find the same tire (same size, brand, model and construction) for a lower price, we will refund the difference plus 5%. ONLINE SHOPPING CONFIDENCE Buy your discount tires online at MavisTire.com 24/7. Get fast delivery, the full manufacturer’s warranty and no-hassle returns. NO-HASSLE RETURNS We will gladly accept the return or exchange of original-condition, uninstalled tires purchased from MavisTire.com and Mavis Discount Tire stores (excl. special order items) within 30 days of purchase. FREE SERVICES FOR MAVIS CUSTOMERS Mavis will be happy to perform any of these free checks on your vehicle: Brake Check, Suspension (shock or strut) Check, Front End Check, Battery Check, Exhaust Check. OVER 338 RETAIL LOCATIONS Our Stores offer quality automotive products and services from names you know. We offer quality shocks, struts, brakes, alignments and oil changes. Mavis also performs PA and New York State Inspections at select locations. Schedule your installation appointment online at one of our 338+ locations. You may also request any of our other automotive products and services, including quality shocks, struts, brakes, alignments and oil changes.

We Will Beat Any Price!

Think You've Seen A Lower Price?

Think You've Seen A Lower Price?
If within 30 days of your purchase you find the same tire (same size, brand, model and construction) for a lower price, we will refund the difference plus 5%. Just provide us with a verifiable price quote or current ad. Call us at 800-757-4291.

Contact info

  • 3209 Chili Ave., 14624, Rochester, NY, United States

  • 5855711390

3.8

Great

TrustScore 4 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Very disappointed

Very disappointed. Purchased tires with 50000 mile warrant with the extra insurance they offer. At 30000 it was worn to steel. It took two weeks to get an answer due to a new system implementation. Meanwhile, my family member is driving around on this tire. Tires are rotated every oil change. The other 3 tires tread is now where near the bad tire. There answer will give 25 % off. Somehow, an obvious defective tire now cost me $400 plus for two new ones. Now I understand why the regional manager calls each day to see what business they have done. "We had some good ones today, brake flush. That's about it" The place was dead. Perhaps how the "Company" takes care of its customers is starting to show.

7 May 2026
Unprompted review
Mavis Tire - Chili Ave logo

Reply from Mavis Tire - Chili Ave

Hello Stephen,

I'm sorry to hear about your experience with the tires and the delay in getting a resolution. We understand the importance of safety and the frustration this situation has caused. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and work towards a satisfactory solution. Thank you for bringing this to our attention.

Consumer Solutions

Rated 5 out of 5 stars

I’ve never been to Mavis until this…

I’ve never been to Mavis until this year. This year I’ve been there twice in the last 6 months. Both times were excellent service. I walked in each time & got quick service. They got me a great deal on tires & were quick & professional

23 December 2025
Unprompted review
Mavis Tire - Chili Ave logo

Reply from Mavis Tire - Chili Ave

Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!

Rated 5 out of 5 stars

Shawn and Cody did an excellent job on…

Shawn and Cody did an excellent job on my truck. That's why I bring all 6 cars to you guys!

19 December 2025
Mavis Tire - Chili Ave logo

Reply from Mavis Tire - Chili Ave

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Top Notch Team …

The team at this is location is top notch. They have continued to help me maintain my recently paid off vehicle. Cody , Rico have the best customer service skills and Daimon the mechanic was completely clear in his explanation of what my car needed. No matter how many questions I have they are always willing to explain in detail what I need. The location is very welcoming and I do not mind waiting at all for the work to be completed. Even when they appear to be short staffed they continue to maintain professionalism and caring towards customer needs.

22 November 2025
Unprompted review
Mavis Tire - Chili Ave logo

Reply from Mavis Tire - Chili Ave

Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!

Rated 5 out of 5 stars

Awesome service

Awesome service. Helped me out when in a bind.

20 November 2025
Unprompted review
Mavis Tire - Chili Ave logo

Reply from Mavis Tire - Chili Ave

Thank you so much for this fantastic rating! This exactly where we want to be for you!

Rated 1 out of 5 stars

Long wait

Showed up on time for my 9am appointment to put on 4 brandnew snow tires. They took my car in for service at 11am. By the time they were done and checking me out, it was 1;05pm. Wish they would just say we are behind, come back in an hour or so.

15 November 2025
Unprompted review
Mavis Tire - Chili Ave logo

Reply from Mavis Tire - Chili Ave

Hi Kathy Tang, thank you for sharing your experience with us. We apologize for the delay you encountered during your appointment. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and address your concerns. We appreciate your feedback and hope to improve your experience in the future.

Consumer Solutions

Rated 5 out of 5 stars

Great Service!

Storm was awesome. It was busy and he was great at coming out to diagnose my air pressure problem and give me a time when the battery of the sensor could get fixed. He was great at updating me and other clients on where the team was in the service. Price was fair and we will be back! I highly recommend the Chili Team of Mavis Tire!

10 October 2025
Mavis Tire - Chili Ave logo

Reply from Mavis Tire - Chili Ave

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Quick rotation

Arrived just before opening on a Saturday as I wanted to get a winter/summer rotation done quick. Was the first car in. Handled the rotation as expected.
When I got home I realized that my winter lug nuts were missing. Ran right back and they found them quickly and very apologetic.

26 April 2025
Rated 1 out of 5 stars

Warning: Idiot alert!!

The store manager treated me like poo from the zoo. He claimed my tire which had only 2000 miles on it was too worn out to qualify for road hazard replacement because the tread was down to 4/32". I told him his measuring tool (tread depth gauge) wasn't fitting in the tread channels and that the tread was quite obviously over 6/32" but he was too arrogant to listen.
ZERO STARS, sir!

9 April 2024
Unprompted review
Mavis Tire - Chili Ave logo

Reply from Mavis Tire - Chili Ave

Dear Douglas, we want to sincerely apologize for your most recent visit at one of our locations. We have created a ticket and would like to invite you to please call our Consumers Solutions Department at 914-984-2500 opt 2 and reference ticket number 896470. We look forwards to speaking with you and appreciate the opportunity to make this right with you.

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