MAURIPRO Reviews 421

Great considerate service! Cristina reached out to me after the order was placed to advise the lines I ordered were import items and might be delayed. Gave me the option to cancel if the expected del... See more

MauriPro Sailing - and Cristina and Santiago in particular - have been great to work with as I have placed numerous orders over the last few months while I’ve been refitting my sailboat. They are resp... See more

I ordered new sheets for my new to me spinnaker. I really didn't understand that spinnaker sheets are different from my genoa sheets. I had ordered new genoa sheets a few years ago from Maur... See more

The mesh halyard bags I ordered were out of stock, but Santiago kept me informed on arrival date and even asked if I needed a refund in the meantime. I decided to continue with the order and they arri... See more

What made my experience Great and Over the Top was being able to work with Adriana Rojas. She was Very kind, Very helpful, and stayed in constant contact with me. She took the time to help me with al... See more

On line purchase; website was clear and easy to navigate. Mauripro followed up to keep me informed of shipping progress including providing access to tracking and after delivery followed up again. Pro... See more

Lots of parts, including rare ones. If not in the immediate stock - they tell you exactly when they will be (and it's soon). Fast international shipping. A great experience overall. Will definitely bu... See more

The support from MauriPro’s Global Sales Team is outstanding. The items I ordered were special order. The team kept me informed throughout the process and worked with me when I hesitated. They continu... See more

I ordered a Selden Furlex 104 furler. I chose the option of a headstay with a swaged on threaded stud at the lower end because I don't like the idea of the user-installed Sta-lok terminal. I provide... See more

I was impressed with the personal efforts to actually call me with updates. Support staff was better than excellent! AND! When I called back, a human answered the phone without going through 28 pro... See more

I had questions about whether a product had two different numbers depending on where you ordered or if there were two different products. There are!! I couldn't get my answer white the chat bot, but... See more

Gustavo was very knowledgeable, he researched multiple viable options for me and was incredibly patient!! Great customer service by him, which, in many cases, is a lost art and skill set these days.... See more

I had visited the website to purchase a difficult to find part. However, the international shipping options appeared limited, thus I did not complete the purchase. Ms. Adriana reached out to offer a... See more

Received two 3/4” turnbuckles as described so no issue there. But they waited almost 2 weeks from when I ordered them to when they finally shipped them, which delayed getting my boat rigged and in th... See more

Order arrived on time. I was kept informed by Mauripro on shipment status and followed up by them after my order arrived. Well packaged and exactly as advertised. Very pleased with customer service... See more

AWESOME customer service! Cristina Beuzeville, Santiago Rivas and the whole team at MAURIPRO are simply the BEST! The hands-on customer service is top of the line, you won't find better, anywhere. Tha... See more

I had a few problems with my order because of it being December and because of that had to communicate by email vs talking directly with the company. BUT, replies were within 24hrs and they were grea... See more

I ordered a tiller extension universal joint on June 24th. The website said it would ship in 1 to 2 days. It wasn't actually shipped until July 30th, 36 days after my order. The shipment was delive... See more

Christina Beuzeville was extraordinarily helpful in getting me a replacement to an incorrect part that Wichard sent me. I received the correct part by mail within 2-3 days. Thanks, Christina!

Few companies actually earn 5 stars IMO, this is one of them. Before my order shipped, I was sent an email by a customer support representative to make sure everything was in order, and to provide an... See more

I ordered replacement acrylic for my Lewmar hatches. My hatches were so corroded I couldn't get them apart, so I had to return and order hatches with the frames. Mauripro handled the return nicely and... See more

Mauripro professionally handled a situation I made more difficult than needed. I ordered a short mainsail car with an upstand for our self-tacking jib. The car with upstand could not be delivered in o... See more

These guys have great boat parts available. Ordered a waterlock muffler that didn't fit for my boat and I had to return it. They made it super easy. Cristina communicated really well and made it simpl... See more

Adriana not only answered my questions promptly, but with complete, authoritative answers. Makes a huge difference in giving me confidence in my purchase, as well as my choice of vendor.

The service was excellent. The help in picking out exactly what I needed was really valuable. And then the follow up after they had shipped was really solid. Buying from Mauripro was a great experienc... See more

The Mauripro customer service team is outstanding. Their follow up and communications are outstanding. They are like a having a trusted crewmember helping you get everything you need for your boat.... See more

Cristina was so helpful in sorting out my order. She is very understanding and just wanted to help me in any way she could. Great customer service from Cristina.

Great Communication. Had an item on back order. They let me know immediately and worked with me on the best plan forward for shipping.

Mauripro is easy to work with and great communicators to the customer. The customer service from Cristina is top notch. Highly recommend the team at Mauripro.

Chat when ordering, follow up email with contact person once order placed, regular follow up/email contact on order. Confirmation of receipt of order and follow-up offered if there were any issue... See more

I have ordered from Mauripro twice in the last month and I ended up cancelling both orders because, Mauripro didn't actually have any of the items I ordered in their inventory. The website doesn't dis... See more

They had the part that I needed in stock and were able to ship in a timely manner. Not like Amazon, shipping the same day but shipped the "in-stock" item within a few days. Got the right part and comp... See more

Rubbish, said they were in stock but then shipped from Seattle and took 10 days not the 5-7 days as originally advertised.

Very happy with quick shipping and very responsive customer service. Wasn't previously aware of MAURIPRO but will definitely order from them again...

Very easy to work with they found the parts I needed when I couldn’t, shipping was reasonable, and their follow up was awesome

We are in the process of replacing the standing rigging on our sailboat. We just finished ordering the new rigging but needed new clevis pins (sizes not available with the rigger), so I added... See more

Good old under-promise-yet-over-deliver customer service! I am super happy I ordered my furler through Mauripro. Santiago did a fantastic job. Thank you.

Were super proactive in answerin questions prior to my ordering, and afterwards followed up to ensure everything was as we had discussed! Couldn't be more happy with pricing and service combined!

I had serviced my Lewmar winch and lost a sprint. A sprint that stand in the way for a race or not. Mauripro came to my rescue. I received my sprint in two days! Excellent understanding what matters... See more

The communication was prompt professional and polite, really appreciated that. Got the product as described and with quick shipping. Thank you

I have received my order of turning blocks i could not find anywhere. Thank you. William McLean 757 647 7853

Excellent service for all my purchases this month, will be my goto source going forward.

Knowledgeable support and timely responses to my requests. Great follow up after delivery of the product.

Arayeli - was great to work with and I was informed about the status of the order I placed. The shipment was well packaged, and exactly as described on the website. Thank you.

Awesome service they kept me up to date on the progress of my order. order arrived on time and was as described. I will buy again from Mauripro.

Very easy and efficient to deal with, shipping was lightning fast, website is excellent and easy to navigate - pricing was the best - Thank you

My order was shipped promptly and arrived on time. I appreciate how easy the ordering process was.

Mauripro is completely incompetent. I placed an order for something listed as “In Stock”. Was informed it was in fact not in stock and had an 8-12 week lead time. Placed the order. 4 weeks later was t... See more

Quick shipping, good communication, best price on the internet. Will shop here again.

Product was easy to order even with it coming from overseas. It did not take long to get it and was exactly as described.

the shipping was not performed properly, becoming on hi cost issues, for my side

i buy marlow rope from UK and is in meters, i pay and don't see tath you sell in feet, i don'T need what i bought, but your asistant Cristina Beuzeville tel me was a confusion, i tel her your invoi... See more

Great experience as usual. I have purchased many items including from their rigging shop