The Matworks Ltd. Reviews 253

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like golf cart mats and boat carpets fit perfectly and look amazing, often exceeding original expectations. Many people highlight the exceptional customer service, with staff members frequently described as helpful, professional, and attentive to detail, making the ordering process smooth and pleasant. However, some customers experienced issues with their orders, such as incorrect hole placement, missing features, or colors not matching expectations. A few reviewers also reported receiving products with a strong, unpleasant odor, which was difficult to eliminate. Additionally, there were isolated comments about communication being poor and craftsmanship, particularly embroidery, being subpar.

What people talk about most

Product

Clients share positive opinions on product quality and customization. Many reviewers praise the perfect fit,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high-quality products, materials, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Order

Consumers find order experiences to be ambiguous. Many customers praise the helpfulness of staff in placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Matworks for three different custom golf carts. Sent them the templates with the selections. They arrived shortly, exactly the way I wanted them. Expert work, fair pricing, quick shipping. Could... See more

Rated 5 out of 5 stars

Outstanding quality, service, and price. Made carpet templates for our 2006 Regal (inside and out). The finished Duraweave fit perfectly. Andrea has been fantastic...excellent recommendations, quic... See more

Rated 5 out of 5 stars

there is the only one company to produce custom size and color with embroidery. and quality is good. if I would say something, due to the delivery method, the mat was fold and the shape is distorted a... See more

Rated 5 out of 5 stars

I needed replacement carpet for our 2008 Azure boat and had seen some pretty rough work from local shops. Using the tag from the original manufacturer, I found Matworks. I wanted an exact, high‑qua... See more


Company details

  1. Boat Accessories Store
  2. Furniture Store
  3. Interior Designer

About The Matworks Ltd.

Written by the company

TaxSlayer Logo Matworks is the industry leader in making snap in mats for boats with the largest boat template library. We also make personalized dock, deck, and boarding mats for a large percentage of the yachting and boating industry. In addition to creating custom carpet mats for boats, cars, golf carts, and more, that’s not all we have to offer. We can also create a variety of customized boating décor and boat life accessories, such as monogrammed towel sets, director’s chairs, and monogrammed shatter proof drinkware.

CUSTOM SNAP IN BOAT CARPETS

DESIGN YOURS

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

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Rated 5 out of 5 stars

Andrea in customer service was outstanding just like the finished product.

Andrea in customer service was excellent, she sent me the samples I requested and helped me with the ordering process. They had the template for my boat which was great, it was much easier and more accurate than me trying to make a template. Once I got my new carpet I took it to the boat immediately, the fit and quality is excellent. I have received many compliments on how great it looks.

10 May 2024
Rated 5 out of 5 stars

Top quality, absolutely awesome!

The website is very basic in relation to pictures and what to expect…but the finished product is AWESOME, well worth the investment! It was WAY better than we imagined; the quality of the product, the coverage area (our last flooring had big gaps everywhere, the new Duraweave is within 1” all around the perimeter and no uncovered floor areas in the middle!), the value for the money…Duraweave may seem s little pricier compared to traditional carpets and other removable flooring options, but DEFINITELY WORTH THE DIFFERENCE! Thank you Matworks!

20 June 2024
Rated 5 out of 5 stars

Mark with a 20 yr old boat.

Andrea was extremely helpful in trying to determine the carpet necessary for my 20-year-old boat. The turnaround time was much sooner than was expected. There was one issue with the carpet when it came in and Andrea agreed to redo it without question. Overall, a great company to work with.

1 May 2024
Rated 1 out of 5 stars

Giving reviews with no estimated ship…

Giving reviews with no estimated ship date on my purchase seems ridiculous

26 June 2024
The Matworks Ltd. logo

Reply from The Matworks Ltd.

Hi Jerry, the review request was for our customer service, not the product itself, however we do state on our website that we are 4-6 weeks out during the summer months. We have heavy volume during these months. We will send you an email regarding the status of your order. Thank you for the feedback.

Rated 5 out of 5 stars

Amazing product and service!

The experience was great from the start. Andrea, who took our order and offered suggestions to help us in our decisions was fantastic to work with! I'm sure the company realizes this. We chose the "Duraweave" for our Chaparral and just received it. The quality and look is very impressive and we cannot wait to install! Thanks to all in the company that made this happen!

18 June 2024

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