The Matworks Ltd. Reviews 253

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like golf cart mats and boat carpets fit perfectly and look amazing, often exceeding original expectations. Many people highlight the exceptional customer service, with staff members frequently described as helpful, professional, and attentive to detail, making the ordering process smooth and pleasant. However, some customers experienced issues with their orders, such as incorrect hole placement, missing features, or colors not matching expectations. A few reviewers also reported receiving products with a strong, unpleasant odor, which was difficult to eliminate. Additionally, there were isolated comments about communication being poor and craftsmanship, particularly embroidery, being subpar.

What people talk about most

Product

Clients share positive opinions on product quality and customization. Many reviewers praise the perfect fit,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high-quality products, materials, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Order

Consumers find order experiences to be ambiguous. Many customers praise the helpfulness of staff in placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Matworks for three different custom golf carts. Sent them the templates with the selections. They arrived shortly, exactly the way I wanted them. Expert work, fair pricing, quick shipping. Could... See more

Rated 5 out of 5 stars

Outstanding quality, service, and price. Made carpet templates for our 2006 Regal (inside and out). The finished Duraweave fit perfectly. Andrea has been fantastic...excellent recommendations, quic... See more

Rated 5 out of 5 stars

there is the only one company to produce custom size and color with embroidery. and quality is good. if I would say something, due to the delivery method, the mat was fold and the shape is distorted a... See more

Rated 5 out of 5 stars

I needed replacement carpet for our 2008 Azure boat and had seen some pretty rough work from local shops. Using the tag from the original manufacturer, I found Matworks. I wanted an exact, high‑qua... See more


Company details

  1. Boat Accessories Store
  2. Furniture Store
  3. Interior Designer

About The Matworks Ltd.

Written by the company

TaxSlayer Logo Matworks is the industry leader in making snap in mats for boats with the largest boat template library. We also make personalized dock, deck, and boarding mats for a large percentage of the yachting and boating industry. In addition to creating custom carpet mats for boats, cars, golf carts, and more, that’s not all we have to offer. We can also create a variety of customized boating décor and boat life accessories, such as monogrammed towel sets, director’s chairs, and monogrammed shatter proof drinkware.

CUSTOM SNAP IN BOAT CARPETS

DESIGN YOURS

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

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Rated 5 out of 5 stars

Great Customer Service, High Quality Products

Andrea at Matworks has been such a great help! I've ordered multiple deck mats for various yachts from this company for the last 5 years, and they are great to work with! The mats are always high quality and have met the needs of particular clients with great success! Highly recommend this company!

3 December 2024
Rated 5 out of 5 stars

Four Winns H200 SS mats

Got my custom mats and they look and feel great, great service and Andrea is a great customer service rep.
very helpful and responsive, would definately recommend and go back for any future products

27 November 2024
Rated 5 out of 5 stars

Andrea was amazing

Andrea was amazing! I have an older boat and the web site did not show our pattern. I called and she thought they might have them in storage. she sent me the measurements and sure enough, it was a match. Received the carpets and the install went without a hitch.

25 June 2024
Rated 4 out of 5 stars

Fantastic Customer service

Customer service on the order was fantastic. Andrea is a gem. The mats fit perfectly and snap installations not a big deal. I was a little dismayed that I was promised delivery much earlier than they actually arrived and especially by the lack of communication that they were going to be delayed,

15 July 2024
Rated 5 out of 5 stars

Great carpet from a great company

We ordered in Oct received carpet in March. Being up north, this was fine as we didnt use the boat in the off season.
Carpet was delivered clean, well packaged, with plenty of snaps. The binding stitching is well done, the carpet seems plush and feels super soft on our feet. They had a template for our brand/model/year boat so that simplified things on our end. We recommend the Matworks LTD for your replacement boat carpet.

28 March 2024
Rated 5 out of 5 stars

Andrea was awesome!

Andrea was awesome!!
Helped us pick out the carpet colors and always did exactly what she said she would. Whenever I had a question she was quick to respond. Great experience.

25 July 2024
Rated 5 out of 5 stars

Excellent customer service 😍…

Mat works and their customer service dept were excellent to work with. The boarding mats for our client’s yacht arrived in time for the launch and he was very pleased with the result. We have used other companies in the past and will use Mat works in the future. The quality is exceptional.

26 July 2024
Rated 5 out of 5 stars

Outstanding service! I contacted Matworks after finding…

I contacted Matworks after finding their name on the label of my original snap in carpets for my 2005 Formula 240BR. I didn’t not see my model year on the website, but Andrea was able to confirm that the 2006 template was a match. I ordered the gray Berber which was closest to my originals and they’re perfect. I also received them within 4 weeks, ahead of schedule. Very happy with the customer service and product.

31 May 2024

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