We were looking for two specific mattresses and needed them delivered on a very particular date. Initially, we tried contacting Mattress Stop via the phone number on their website but had no l... See more
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It's genuinely nice to be have a sincere and real customer service experience. No generic emails, just personal and real communications. Adam was a great help, gave me details on my order and everythi... See more
Company replied
Highly recommend this company. I have been using their services for over a decade and they have never failed to deliver a superb service with a smile, coupled with quality products at afforda... See more
Company replied
Great shop! Was regularly kept up to date by Adam confirming expected delivery date and time. Mattress is the most comfortable we have ever had! We also received two free pillows that are amazing... See more
Company replied
Company details
- Mattress Store
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Furniture Accessories
- Furniture Store
Written by the company
Welcome to Mattress Stop – your one-stop destination for all things sleep! We're not your average mattress store; we're here to STOP the sleepless nights and start your journey to dreamland.😴 At Mattress Stop, we're serious about comfort, but we don't take ourselves too seriously. We've got a passion for zzz's, and we believe in making mattress shopping as enjoyable as your favourite bedtime story. Now, you might be thinking, "What's the deal with that name?" Well, we want you to STOP 🛑 the search for the perfect mattress because you've found us! We're here to STOP ✋ the tossing and turning, STOP ✋ the backaches, and STOP ✋ the restless nights. With us, you can STOP ✋ worrying about quality and affordability because we've got it covered. So, whether you're a side sleeper, a back sleeper, or somewhere in between, we've got the perfect mattress to help you STOP counting sheep 🐑 and start counting sweet dreams.😴
Contact info
United Kingdom
- 01133225110
- Hello@mattressstop.co.uk
- mattressstop.co.uk
4.6
Excellent
20 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Outstanding Customer Support from Adam
We were looking for two specific mattresses and needed them delivered on a very particular date. Initially, we tried contacting Mattress Stop via the phone number on their website but had no luck. We then reached out via email and received a response from Adam, who was absolutely outstanding in accommodating our request.
At first, he explained that he couldn’t guarantee delivery on our required date due to the courier not being able to confirm collection and delivery timing. However, he stayed in regular contact with us and continued working on a solution. Eventually, the courier confirmed they could meet our requested date.
Once the mattresses had been collected from the warehouse and were on their way, we completed payment, and everything arrived exactly on time as promised.
Adam even followed up afterwards to ensure everything was as expected, which really shows a high level of customer care. The service was so good that we’ve already made an enquiry for a third mattress for our new home.
Highly recommend!
7 April 2026
Unprompted review
Great customer service!
Purchased Healthopaedic Assenza Zero Gravity 1000 Pocket Sprung mattress at a very reasonable price with added bonus of 2 free pillows and free delivery!
Ordered 23/8/25 and received a confirmation e-mail straight away.
Had a follow up e-mail from Adam who gave a provisional delivery date of 30/08/25 and introduced himself as a point of contact if I had any queries.
Adam got in touch again on 29/08/25 confirming the delivery would take place on 30/08 and gave a 4 hour time slot to assist in planning my day.
On the day of delivery the driver phoned 30 minutes before reaching us which was in the 4 hour time frame.
We paid extra to have the old mattress taken away, which went smoothly.
I would definitely use the company in the future and was really happy with the personal touch style customer service received from Adam.
It is important that you know what mattress you want as I believe the shop is online only, but we had had the mattress that we ordered on another bed and is super comfy.
23 August 2025
Unprompted review
Reply from Mattress Stop
Hi Ms Edgerton,
Thanks for such a great review! 🤩 We’re glad everything ran smoothly and that the delivery team behaved themselves (always a win). Adam will be chuffed to get a mention — he takes pride in keeping things organised and keeping people in the loop. Enjoy the new mattress, the free pillows, and hopefully some very good sleep. Thanks again for choosing us!
Best regards,
Team MS
It's genuinely nice to be have a…
It's genuinely nice to be have a sincere and real customer service experience. No generic emails, just personal and real communications. Adam was a great help, gave me details on my order and everything was delivered professionally and on time. The 2 extra pillows are fantastic as well. Highly recommend this website over ANY high street store! When I need to replace my mattress in 8 years I know exactly where I'll be going
31 May 2025
Unprompted review
Reply from Mattress Stop
Hi Mr Connor,
That’s really kind of you to say — thank you. We’re glad the experience felt personal and not like one of those copy-and-paste email chains we all dread. Adam will be very happy to hear this (he does actually read his emails, promise).
Great to hear everything arrived on time, went smoothly, and that the extra pillows are getting some love too. We really appreciate the recommendation, and we’ll be right here whenever it’s time for the next mattress upgrade! 😊
Kind regards,
Team MS
Great shop
Great shop! Was regularly kept up to date by Adam confirming expected delivery date and time.
Mattress is the most comfortable we have ever had! We also received two free pillows that are amazing quality!
All in all great experience. Couldn’t fault! 😁
1 May 2025
Unprompted review
Reply from Mattress Stop
Hi Ms Cowling,
Thanks so much for the lovely review! We’re really glad everything went smoothly and that Adam kept you well informed along the way — he’ll be buzzing to hear this. Even better to know the mattress has earned the “most comfortable we’ve ever had” title… that’s high praise!
Enjoy the mattress (and those pillows 😁), and thanks again for choosing us.
Best regards,
Team MS
Very easy buying experience and top…
Very easy buying experience and top quality mattress. Thank you, Adam.
31 May 2025
Unprompted review
Good communication, great mattress
Good communication, delivered on time, good quality mattress and very comfortable. I would recommend
24 March 2025
Unprompted review
Absolutely brilliant service and…
Absolutely brilliant service and mattress
4 April 2025
Unprompted review
The Best Service!
Absolutely fantastic. I won’t go anywhere else now for my mattresses. Adam was extremely helpful and super efficient. This is the second mattress I have purchased In the last few weeks!
2 December 2024
Unprompted review
Reply from Mattress Stop
Hi Ms Tina,
Thank you so much for your kind words! 🙏
We’re thrilled to hear about your positive experience and appreciate your loyalty. Adam will be delighted to hear your feedback too.
If you need anything else, don’t hesitate to reach out—happy sleeping! 😴
Many thanks,
Best Regards,
The Mattress Stop Team
HIGHLY recommended Mattress Stop
Couldn't be more satisfied with my purchase. Got 2 FREE pillows, the delivery was prompt. Quality of the mattress is exceptional, n' i've been sleeping better since i got it! Highly recommend to anyone.
7 October 2024
Unprompted review
Reply from Mattress Stop
Hi Mr Howarth,
Thank you for sharing your positive experience with Mattress Stop! 🤗 We’re thrilled to hear you’re enjoying your new mattress and the added pillows. Quality sleep makes all the difference, and we’re glad you’re feeling the benefits. Your recommendation means a lot! 🤩
If you need anything else in the future, please feel free to get in touch anytime!
We’re always more than happy to help! 💙
Thank you,
Warm Regards,
Mattress Stop Team
I was looking for an Espoir Orthopaedic…
I was looking for an Espoir Orthopaedic mattress and found very little information online. I stumbled upon Mattress Shop and they had Espoir mattresses for sale. I ordered one and after payment, I received a lovely email and text message from Adam to tell me all the details regarding my purchase and delivery details.
The mattress and 2 free pillows arrived within 5 days. I messaged Adam again to tell him that I had received the mattress and asked for care instructions and he immediately messaged back with instructions. Great job.
I would happily recommend Mattress Shop.
4 October 2024
Unprompted review
Reply from Mattress Stop
Hi Mr Ekin,
Thank you so much for taking the time to share your positive experience with us! 😊
We’re thrilled to hear that Adam was able to assist you with your Espoir Orthopaedic mattress purchase and that your delivery went smoothly, including the two free pillows!
We always aim to provide great customer service and are glad to hear Adam responded promptly with the care instructions you needed. 🌟
We truly appreciate your recommendation and are grateful for your trust in Mattress Stop.
If you ever need anything in the future, please don’t hesitate to reach out! 🙏
Many thanks,
Best regards,
The Mattress Stop Team
Recommended seller.
Recommended seller.
Top service.
Good communication
Quick to deal with
7 October 2024
Unprompted review
Reply from Mattress Stop
Dear Mr. Shafiq,
Thank you for your positive recommendation! 😊 We’re delighted to hear you were satisfied with our service, communication, and speed when buying your new mattress. If you need anything else, please don’t hesitate to reach out.
Here’s to many restful & comfy nights ahead! 🌟
Best regards,
Mattress Stop Team
Adam at the Mattress Stop was very…
Adam at the Mattress Stop was very helpful regarding our mattress. The delivery was on time and the mattress was in perfect condition. The mattress is very comfortable and we had a great sleep with no problems. Thank you and will use again in the future.
25 September 2024
Unprompted review
Reply from Mattress Stop
Hi Mr Chung,
Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that Adam was able to help you, and that you're happy with your new mattress. It means a lot to us that you had a comfortable sleep and a positive experience from start to finish.
We look forward to serving you again in the future! 😊
If you need anything else please don’t hesitate to reach out and get in touch too :)
Thank you 🙏
Best regards,
Mattress Stop
Great service n Fast delivery!!
Was referred by a friend to buy a mattress from Mattress Stop - I bought the ortho pocket 2000 as the sales advisor, Adam, recommended this to be the best for my situation. Fast delievery n easy process. Highly recommend to anyone looking for a mattress or bed!
15 March 2024
Unprompted review
Reply from Mattress Stop
Hi Ms. Parker,
Thank you so much for sharing your positive experience! We're thrilled to hear that Adam was able to help you find the perfect mattress and that the process was smooth from start to finish. The Ortho Pocket 2000 by Giltedge is an excellent choice, and we’re glad it’s meeting your needs. We truly appreciate your recommendation and hope you continue to enjoy a restful sleep.
If you need anything else, don’t hesitate to reach out! 😊
Best regards,
Claire M
Mattress Stop
Wow wow woo…
Wow had the courtesy of an Amazing professional service from Adam at The Mattress stop. He was very professional and always very helpful. I am very grateful for the help i have received, making my experience a great one from start to finish.
Adam was both very experienced and patient in helping me find the best bespoke bed and mattress and was very knowledgeable and attentive, taking into account my situation to come up with the most suitable option. He was very quick to respond to any of my queries and helped me every stop of the way, making the process a lot less daunting. I would strongly recommend The Mattress stop if you’re ever looking for any Beds, mattress, wardrobes etc for great quality products.
Best regards Asam.S
19 May 2024
Unprompted review
Reply from Mattress Stop
Hi Mr Saddiq,
Thank you so much for your kind words and detailed review! We’re thrilled to hear about your positive experience with Adam at Mattress Stop. We take pride in providing excellent customer service and quality products, and it's wonderful to know that Adam was able to assist you so well.
We appreciate your recommendation and look forward to serving you again in the future!
Many thanks,
Claire M
Mattress Stop
Highly recommend this company.
Highly recommend this company.
I have been using their services for over a decade and they have never failed to deliver a superb service with a smile, coupled with quality products at affordable prices.
They also offer bespoke services and take time to listen to your needs.
Over the years, I have purchased beds, mattresses, wardrobes and also built wardrobes and will continue to do so.
Keep up the good work. 🌟🌟🌟🌟🌟
4 March 2024
Unprompted review
Reply from Mattress Stop
Hi Mr Malik,
Thank you so much for your kind words! We're thrilled to hear that you've been happy with our services and products for over a decade. Your satisfaction is our top priority, and we're glad to know that our team and our products have consistently met your expectations.
We appreciate your support and look forward to serving you for many more years to come. Thanks again for your wonderful review!
Best,
Adam (CSA)
Mattress Stop
Absolutely delighted with my new…
Absolutely delighted with my new mattress, great value, great communication from the staff, very knowledgeable n helpful, knew exactly which one was for me, would recommend to anyone.. thank you
19 June 2024
Unprompted review
Reply from Mattress Stop
Hey Mr Ali,
Thank you so much for taking the time to share your positive experience with Mattress Stop!
We're really happy to hear that you found our customer service helpful in choosing your new mattress. If you ever have further feedback or inquiries, feel free to reach out. Here's to many nights of restful sleep!
Best Regards,
Adam (CSA)
Mattress Stop
Fantastic service & a super comfy…
Fantastic service & a super comfy mattress. Quick delivery and kept me fully informed. Thanks Guy.
6 June 2024
Unprompted review
Reply from Mattress Stop
Hey Phillip,
Thank you so much for taking the time to share your positive experience with Mattress Stop!
We're really happy to hear that you found our service helpful and our delivery of your new mattress exceeded your expectations. If you ever have further feedback or inquiries, feel free to reach out. Here's to many nights of restful sleep on your new Giltedge Beds Balmoral open coil mattress!
Best Regards,
Adam (CSA)
Mattress Stop
Good Delivery & Communication
Mattress stop was super helpful in advising which mattress was the best for lower back pain. Fast delivery and great communication. Would recommend!!! 👍
10 June 2024
Unprompted review
Reply from Mattress Stop
Hey Jay,
Thank you so much for taking the time to share your positive experience with Mattress Stop!
We're happy to hear that you found our service helpful and that our team was accommodating in helping you find the perfect mattress for lower back pain and posture support.
If you ever have further feedback or inquiries, please don’t hesitate to reach out. Here's to many nights of restful sleep on your new mattress!
Best Regards,
Adam (CSA)
Mattress Stop
Adam at Mattress Stop has been very…
Adam at Mattress Stop has been very friendly and accommodating, I’ve had regular updates of my order and he has been beyond helpful helping the delivery of my mattress working around my awkward schedule.
12 June 2024
Unprompted review
Reply from Mattress Stop
Hey Lyndsey,
Thank you so much for taking the time to share your positive experience with Mattress Stop!
We're thrilled to hear that you found our service helpful and that our team has been of use. If you ever have further feedback or inquiries, feel free to reach out. Here's to many nights of restful sleep on your new Giltedge Beds Ice Chill 1000 mattress!
Best Regards,
Adam (CSA)
Mattress Stop
Love my mattress
Great experience with Adam who talked me through the difference between the Hybrid and pinnacle 2000 mattresses. Quick delivery, easy process & highly recommend.
3 June 2024
Unprompted review
Reply from Mattress Stop
Hey Jack,
Thank you so much for taking the time to share your positive experience with our Giltedge range of mattresses!
We're thrilled to hear that you found our service helpful and that our delivery exceeded your expectations. If you ever have further feedback or inquiries, feel free to reach out. Here's to many nights of restful sleep on your new mattress!
Best Regards,
Adam (CSA)
Mattress Stop
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