Mattress.co.uk Reviews 

314
TrustScore 2.5 out of 5

2.7

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Rated 2 out of 5 stars

Order bed and mattress about 2 months ago. Got delivery after a month. Could not assembled it because of manufacturing fault, could not use bedroom for that long then they did send faulty part which i... See more

Rated 3 out of 5 stars

Great mattress, excellent product. No faults with Mattress.co.uk. Just please get rid of the delivery company that act on your behalf as they are dragging your reputation down. 10 days to take deliv... See more

Rated 1 out of 5 stars

Shocking customer service!! I ordered a quilt for next day delivery, 7 days later nothing received I called, texted and tried to chat (not answered),eventually waited on the phone for 45 minutes to... See more

Rated 1 out of 5 stars

1. Mattress went back from delivery depot to mattressonline. One voicemail left by delivery company and rest calls from private number. They decided to send the mattress back. 2 matress online... See more

Company details

  1. Bedroom Furniture Store

About Mattress.co.uk

Information provided by various external sources

At Mattress.co.uk we are committed to providing great customer service and great products from leading brands to our customers all over the United Kingdom.

Free Delivery

Mattress.co.uk provides Free UK delivery* to your room of choice throughout England, Scotland and Wales.

We provide a free professional two man delivery service that will deliver your purchases to your room of choice.

We deliver most items Monday to Friday, 9am-6pm. *Some remote area restrictions apply.

Expert Advice

We have a team of highly experienced Bedding Consultants available to help you choose the bed or mattress that's right for you.

You can contact our customer service department at 0333 123 0891, our telephone support lines are open Monday to Friday 9.00am to 5.30pm.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

314 reviews

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2.7

All reviews

(314)

1 review in the last 12 months

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Rated 5 out of 5 stars

5* rating from a very particular customer

Excellent service along the customer journey from initial order of exceptionally good value bed and mattress to the scheduled delivery including a courtesy 1hour to destination call. Customer service team responded to my delivery date query efficiently. Delivery team also courteous and efficient. Very well packaged bed delivered to bedroom of choice on the bank holiday saturday. service with a smile. Very happy customer :)

2 September 2014
Unprompted review
Rated 4 out of 5 stars

happy

Very pleased with beds Did order both beds with storage but only one had the drawers, but otherwise happy. Delivery as promised.

31 August 2014
Unprompted review
Rated 5 out of 5 stars

No problems!

No complaints whatsoever. The mattresses I ordered were an excellent price and very good quality. Communication was brilliant; I was kept informed of when my delivery would arrive and they actually came 10 minutes early. Totally hassle free.

24 August 2014
Unprompted review
Rated 5 out of 5 stars

Great value , superb service and lovely bed

Saw the website and was amazed at the prices. Ordered my bed , arranged delivery slot and it was that easy. Delivery was very organised with driver ringing you with an approx time on delivery day so no waiting in all day. Friendly and efficient delivery , lovely lads. Bed is soooo comfy. Perfect. Would recommend this company without any hesitation!

10 August 2014
Unprompted review
Rated 5 out of 5 stars

All went to plan

Bought mattress for a good price. Service from Mattress.co.uk was very good as was that from Silentnight.

7 August 2014
Unprompted review
Rated 5 out of 5 stars

5* service, very happy

Very reasonable price, delivery was excellent, was text the day before and rang on the day to tell me they would be an hour, took it to where I wanted it, was very quick. Very happy with the product, price and service!

3 August 2014
Unprompted review
Rated 5 out of 5 stars

Peaceful slumbers............

Just love my new mattress - realise now what I have been missing out on all these nights! Very pleased with every aspect of the service. Thank you so much!

31 July 2014
Unprompted review
Rated 5 out of 5 stars

Memory foamable

Easy to order and very efficient. Purchased a firm memory foam Silent Night mattress and I am very pleased with it.

22 July 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

We are delighted to hear that. Best wishes from all at Mattress.co.uk

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