I was very impressed by my experience buying from Mat Stores. They had the exact mat I wanted at a very competitive price. It was shipped quickly in a well-packed box that protected it completely, and... See more
Company replied
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Review summary
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FANTASTIC - could not be happier with this deep carpet office chair protector mat ! WOW using it for over a week and it hasn't moved not even a little bit. THNAK YOU ALL FOR PRODUCING /SELLING A... See more
Company replied
Quick shipping! I purchased the thickest mat they sold since my total carpet thickness exceeds 1”. It did not disappoint. Good quality and very sturdy. I expect it to last. Delivery was great. No issu... See more
I ordered a mat for my office chair and while monitoring the delivery progress, I was suddenly told that it had been delivered. This was a bit odd, bearing in mind I work from home and my office door... See more
Company replied
Company details
Information provided by various external sources
At Mat Stores we offer a wide choice of quality floor and surface protection solutions for the home and office at competitive prices, including chair mats, indoor and outdoor entrance mats and anti-fatigue mats.
Contact info
United States
- customerservice@matstores.com
- matstores.com
4.7
Excellent
688 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Matstores
Thank you for your feedback.
We are glad you found the ordering process simple and received your order in a good time.
Kind regards,
Mat Stores
Product and speedy delivery
29 June 2023
Reply from Matstores
Thank you for your positive review.
We are pleased you are happy with the product and service received.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are delighted to hear you are pleased with the overall experience.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are glad you are happy with the service and product received.
Kind regards,
Mat Stores
Shopped with ease!
It was easy to find a mat that would suit my needs for a home office. The products were delivered in a timely manner. I'm excited to see how the mat holds up compared to mats I've owned in the past!
28 June 2023
Reply from Matstores
Thank you for your feedback and kind words.
We are delighted to hear you have found a product that fits your needs and received this promptly.
Please do not hesitate to get in touch if we can help you in the future.
Kind regards,
Mat Stores
Good Sturdy Mat
Product as described. Good quality mat for use on carpet. Delivery super speedy.
4 July 2023
Reply from Matstores
Thank you for your review.
We are glad to hear you are happy with your purchase and the serviced received.
Kind regards,
Mat Stores
Great product
Great product, fast delivery. The site was also pretty helpful in figuring out which type of mat we needed.
3 July 2023
Reply from Matstores
Thank you for your positive review.
We are pleased to hear you found the website useful which resulted in you ordering the product you needed.
Kind regards,
Mat Stores
LOVE IT!
LOVE IT!
I did not know a mat this large was possible! I do wish I had noticed that one side was textured for hard floor surfaces. This mat is a game changer and saving the office floor from getting damaged by office chair wheels (and is saving my life from being tipped out of my chair!). Thank you!
27 June 2023
Reply from Matstores
Thank you for your positive feedback.
We are delighted to hear the mat has made things easier for you and you are pleased with the product received.
Do not hesitate to contact us if we can be of any assistance in the future.
Kind regards,
Mat Stores
Great Company to deal with
Helpful Customer Service, really quick delivery and great product
25 June 2023
Reply from Matstores
Thank you for your review.
We are pleased you are happy with the customer service received and product you have ordered.
Please do let us know if we can help any more in the future.
Kind regards,
Mat Stores
Extremely helpful presales and fast delivery
When looking for a desk chair mat, I needed one that was suitable to sit on a thick carpet and found a Cleartex Ultimat Chair Mat for Deep Pile Carpets advertised at Mat Stores. The only problem being that the spec. for the mat said to allow for a manufacturer’s production tolerance of +/-5%.
This meant the 120 x 134 cm mat I was looking to buy could be anything between 114 cm and 126 cm on its shortest edge! As the mat needed to fit between my desk’s legs, I queried this possible +/-6 cm difference in size by email at 6:30 pm on Sunday 02 July. I received a reply that eased my fears at 2:00 pm on the 3rd.
On this basis, I placed my order that afternoon and DHL delivered the mat just after lunch on 05 July. (It’s worth noting this is Mat Stores’ standard free delivery service.)
As to the mat, it’s doing splendid service, and I can’t fault it in the brief time I’ve wheeled my chair on it. Providing it goes on to prove durable, I will be incredibly happy with this purchase.
So, a high-quality product at a fair price and just two days from order to delivery – outstanding service from a company I’ll have no hesitation in recommending.
2 July 2023
Reply from Matstores
Thank you for your detailed review.
We are glad to hear you received a quick and reassuring response to your concern regarding the production tolerance.
We are also delighted that you received your order promptly and the mat you ordered fits your requirements resulting in you being happy with the purchase.
Please do not hesitate to let us know if we can be of any more assistance.
Kind regards,
Mat Stores
Quality product, exactly what I was looking for
Great service with fast delivery. The mat is exactly what I was looking for, very happy
2 July 2023
Reply from Matstores
Thank you for your feedback.
We are delighted to hear you are pleased with the service and product received.
Kind regards,
Mat Stores
As Advertised
The product is exactly as advertised. Delivered on time and at a great price.
24 June 2023
Reply from Matstores
Thank you for your feedback.
We are very pleased to hear you received the order on time and are happy with the product you ordered.
Kind regards,
Mat Stores
Very quick delivery
Very quick delivery, ordered one day and delivered the next!! The mat is of very good quality and does the job admirably.
Highly recommend
28 June 2023
Reply from Matstores
Thank you for your review.
We appreciate your kind words and are delighted to hear how pleased you are with the service and product you have received.
Kind regards,
Mat Stores
Does the job well
Good solid product at a reasonable price. Arrived within a few days. Works well.
26 June 2023
Reply from Matstores
Thank you for your kind words.
We are delighted to hear you are happy with the service and product.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your positive feedback.
We are pleased you are happy with the product received.
Kind regards,
Mat Stores
Excellent service
5 June 2023
Reply from Matstores
Thank you for your review.
We are pleased to hear you are happy with the service provided.
Kind regards,
Mat Stores
Excellent customer service service
Excellent customer service. Product delivered flat and perfect for intended use. Quick delivery.
4 June 2023
Reply from Matstores
Thank you for your positive feedback.
We are pleased to hear you were happy with the customer service received and product you have ordered.
Please do not hesitate to get back in touch if we can assist you further.
Kind regards,
Mat Stores
We found the chosen courier
We found the chosen courier, DHL, to be frustratingly useless in finding our new-build address despite guidance on directions being provided.
Trying to contact Matstores by phone was nightmarish: could not get through, music was aggressive and no call back.
Product seems ok so far although a little softer than expected.
13 June 2023
Reply from Matstores
Thank you for your review.
We apologise for all the issues with DHL, we ensured all information was passed on to them but unfortunately they still struggled to locate your address. We are glad you have now received the delivery and are happy with the product.
Please do let us know if we can be of any more assistance.
Kind regards,
Mat Stores
Cleats too small, mat walks on plush new carpet!
Good quality and fast delivery, thanks. However thought the plastic cleats under mat would be longer to keep the mat from walking on our high plush new carpet!!
31 May 2023
Reply from Matstores
Thank you for your review.
We are pleased you are happy with the service received.
The grippers on the underside of the chair mat have been designed to a specific length to keep the mat in place without causing damage to carpets. If they are any longer, over the time there is the risk of damage to both your carpet and potentially your subfloor. Longer grippers also pose a health and safety risk when transporting, unpacking and moving the mat.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your kind words.
We are glad you are happy with the product and service received.
Kind regards,
Mat Stores
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