The price the delivery man ect all good my only gripe is the delivery outlet couldn't give me a time window apart from 7am to 4pm so basically had to get up early and wait until 1.20pm when my wood ar... See more
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Review summary
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Reviews shaping this summary
Great products, we ordered wood in various sizes to redo our bathroom flooring. Prompt delivery. I had a very slight issue with the delivery driver as a I hadn’t seen in small print that I had t... See more
Company replied
Very easy to search website for products I required, with each item very competitively priced. Good communication with updates throughout, plus they resolved an error with the order (entirely my fault... See more
Amazing sourced 30x 3x2 treated battens for a garden project best prices when shopped around. Battens have none to minor bows in them. Delivery was on time and convenient would definitely recommend... See more
Company details
- Building Materials Supplier
- Building Materials Market
- Building Materials Store
- Insulation Materials Store
- Insulator Supplier
- Lumber Store
Written by the company
Materials Market is a UK‑based digital marketplace for construction materials, created to make sourcing building materials simpler and more efficient for everyone involved in a project. Instead of ringing round multiple local suppliers to compare prices, check stock and chase delivery slots, customers can use a single online account to access a broad network of suppliers with over 1,000 branches nationwide. Our platform brings together a fragmented supply chain in one place, so builders, contractors, property professionals and serious DIYers can find the materials they need without the usual friction. Customers can browse a wide range of products - from timber, sheet materials and insulation, through to roofing, plasterboard, drylining and related accessories - all supplied by vetted builders merchants and distributors who are supported by our in‑house Supplier Team. Behind the scenes, our marketplace technology co‑ordinates pricing, allocation and delivery, helping customers line up materials and plan jobs with greater confidence. By encouraging suppliers of all sizes, from major nationals to independents, to work through a single platform, we create a strong customer proposition. Today, thousands of customers use Materials Market to keep projects moving, with new suppliers, product categories and ways to buy being added as the marketplace grows.
Contact info
London, United Kingdom
- 02074594574
- theteam@materialsmarket.com
- materialsmarket.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order arrived at the time I was…
My order arrived at the time I was informed it would and the driver was excellent 👍
2 June 2026
Unprompted review
Value for money delivery was good kept…
Value for money delivery was good kept you informed about your delivery would use company again
1 June 2026
Good quality patio slabs
Good quality patio slabs.
Great delivery. Driver was really helpful going above and beyond what I expected. Thank you so much.
26 May 2026
Unprompted review
A good experience.
Delivery was in good time, the driver was friendly and helpful.
Many thanks for good service.
1 June 2026
Unprompted review
Reply from Materials Market
Thank you Bartosz for your review and great feedback. I'm delighted to hear you were happy with the quality and that all went well with the delivery.
Jo
Customer Support | Materials Market
Very pleased!
Very pleased with the quality of both grades of gravel (2 x 1 tonne bags), good value for money & good service all round.
Highly recommend, many thanks :)
28 May 2026
Reply from Materials Market
Thank you Mrs Walton for your review and for your really lovely feedback.
I'm delighted to hear you were happy with the quality of your gravel and that you found value for money with Materials Market.
Good service all round is exactly what we aim for, so we really appreciate your support and recommendation.
Many thanks to you too!
Jo
Customer Support | Materials Market
Reply from Materials Market
Thank you Chris for your review and great feedback. I'm delighted to hear your order was delivered on time and as scheduled, and that you were happy with the price.
We really appreciate you taking the time to let us know.
Jo
Customer Support | Materials Market
Fantasy products for fantasy prices
Placed an order since it was the best value I could find. Well, the reason they're able to undercut the competition is because they don't actually have any means of selling the product for that price. They may as well advertise "all products just a pound!"
My delivery was initially delayed by 4 days then was abruptly cancelled. So, back to the drawing board. Will absolutely never use again.
29 May 2026
Unprompted review
Reply from Materials Market
Thank you Stephen for your review and I’m really very sorry to hear that your order was delayed and then cancelled.
I completely understand your frustration, placing the order based on the price and expected delivery date, only to then find yourself back at square one.
As a marketplace, there can sometimes be difficulties matching orders to a supplier, particularly during periods of high demand. However, you should always be kept fully informed and given as much notice as possible if there are any issues fulfilling your order. I’m very sorry if this was not your experience.
As we are unable to identify your order from the details provided in the review, I would be very grateful if you could please share your order number or respond to our request for details via Trustpilot, so that we can investigate what happened as a matter of priority.
Thank you for bringing this to our attention, and please accept our sincere apologies again for the disappointment and inconvenience caused.
Jo
Customer Support | Materials Market
Hassle free and on time delivery.
28 May 2026
Reply from Materials Market
Thank you Stefan for your review and for letting us know your delivery was on time - hassle free is exactly what we like to hear!
We really appreciate you taking the time to leave your feedback.
Jo
Customer Support | Materials Market
We recently placed two orders with…
We recently placed two orders with Materials Market for topsoil, sharp sand, sleepers, and various pieces of wood, and we couldn't be more pleased with the service we received.
Their turnaround time is exceptional. From the moment you place your order through to delivery, communication is excellent, and you're kept fully informed every step of the way.
The delivery drivers were both friendly and highly professional. They took the time to listen to exactly where we wanted the materials placed and handled everything with care. The deliveries were completed quickly and efficiently, making the whole process smooth and hassle-free.
The quality of service from start to finish has been outstanding, and based on our experience, we would have no hesitation in ordering from Materials Market again. Highly recommended.
28 May 2026
Reply from Materials Market
Thank you Roxanne for your review and for taking the time to share such detailed feedback.
I’m delighted to hear that you were so pleased with the service you received across both of your orders and that everything went smoothly from ordering through to delivery. It’s particularly encouraging to hear that you found our communication clear and informative, as keeping customers updated every step of the way is something we work hard to achieve.
I’m also pleased that both delivery drivers were friendly and professional, and took the time to ensure the materials were placed exactly where you wanted them. Providing a smooth and hassle-free experience is exactly what we aim for, so I have passed on your appreciation to both our Supplier Management and Customer Service teams.
Thank you again for your kind words and recommendation. We really appreciate your support and look forward to helping with your next project!
Jo
Customer Support | Materials Market
Materials came 2 days late when they…
Materials came 2 days late when they arrived they sent the wrong blocks that I ordered, I then tell materials market and they say I have to wait another week to replace them for the ones I actually ordered.
I would never use them again they are completely useless.
28 May 2026
Reply from Materials Market
Thank you, Ryan, for your review, and I’m very sorry again for the experience you had with your order and delivery.
We fully appreciate how frustrating it must have been that your delivery arrived two days late and that the blocks supplied were not those you had ordered. This is certainly not the level of service we aim to provide.
We have investigated the matter with the supplier, who advised that replacement materials had been supplied. However, your review suggests this may not have been the case. Since then, several members of our team have attempted to reach you by phone and email so that we could establish exactly what happened and resolve any outstanding issues, but unfortunately we have not heard back from you.
We are always keen to offer a resolution when a customer has had a poor experience, so would appreciate the opportunity to understand whether the issue has now been resolved. Please do get in touch to update us and if there is anything outstanding, we will ensure this is investigated and addressed as a matter of priority.
Please accept our sincere apologies once again for the inconvenience and frustration caused.
Jo
Customer Support | Materials Market
Reply from Materials Market
Thank you John for your review and five-star feedback.
It’s great to hear that you were pleased with both the quality of the materials and the speed of the delivery.
We really appreciate you taking the time to let us know.
Jo
Customer Support | Materials Market
Excellent from order through to…
Excellent from order through to delivery. Driver was very helpful and I’d order from them again.
29 May 2026
Unprompted review
Reply from Materials Market
Thank you David for your review and for taking the time to share your feedback.
I’m delighted everything went smoothly from ordering through to delivery, and that the driver was so helpful. Excellent is exactly what we like to hear!
We really appreciate your support and look forward to helping with your next order.
Jo
Customer Support | Materials Market
Delivery service grate was an awkward…
Delivery service grate was an awkward product to find but was completed in time thanks.
29 May 2026
Unprompted review
Great price, issue with delivery but great customer service
Had heard great things about materials market from others. Placed an order for insulation, sadly the expected date got moved and then there was an issue with the supplier. Sadly had to cancel as the new date would be past when I required the items. Material Market place have since apologised and listened to my feedback.
29 May 2026
Unprompted review
Reply from Materials Market
Thank you James for your review, and I’m really very sorry for the confusion, delays and disappointment surrounding your order.
I completely understand how frustrating it must have been to experience delays to your delivery, only to then discover that the supplier had somehow missed the order altogether. Whilst a full refund was issued, I fully appreciate that this did not help when you needed the materials urgently and could not wait for a revised delivery date after the weekend. This is certainly not the level of service we aim to provide, and I’m very sorry that we let you down on this occasion.
Our Operations Officer has since been in communication with you regarding what happened, and I’m pleased that we have been able to discuss the matter with you and apply a pricing discount to your account as a gesture of goodwill. I also very much appreciate your understanding and willingness to consider using Materials Market again in the future.
Thank you for bringing this to our attention, and please accept our sincere apologies once again for the inconvenience and frustration caused. We look forward to the opportunity to provide you with the level of service we both expect on your next order!
Jo
Customer Support | Materials Market
Where to begin
Where to begin?
As many others have mentioned, this company is essentially a Marketplace and as such don’t hold any stock.
When you order, they attempt to find the stock to match your order and that’s where the wheels come off, spectacularly!
I ordered insulation, they couldn’t match the correct size, asked me to accept an alternative, delayed the order, ignored 3 text messages and one voicemail. If you attempt to call them to chase up your order, there’s no option to speak directly to anyone, only ‘leave a voicemail’ option.
I’ve lost a whole week and will now have to source the order elsewhere so it’s likely to be another week.
Avoid, avoid, avoid…. You have been warned!
22 May 2026
Unprompted review
Reply from Materials Market
Thank you for taking the time to leave a review.
You are correct that Materials Market operates as a marketplace rather than a traditional builders merchant. We work with a network of suppliers across the UK to source materials and provide competitive pricing and delivery options. You can learn more about how our marketplace works here: https://materialsmarket.com/about-us
That said, I'm sorry to hear about your experience. While supplier matching is normally completed quickly, it sounds like we fell short both in securing a suitable supplier for your order and in keeping you updated throughout the process. I also apologise that your text messages and voicemail were not responded to as promptly as they should have been.
I understand your order has been cancelled and fully refunded, and our customer service team has been in communication with you on this and the issues around your order.
Thank you again for your feedback. Reviews like yours help us identify where we need to improve.
Andrew
Materials Market
Very happy with this company Quick…
Very happy with this company Quick delivery Very professional kept me updated with my delivery times would buy for them again
27 May 2026
Excellent quality and the best price on the market
Excellent quality and the best price on the
29 May 2026
Terrible company placed an order on…
After a really bad experience this company contacted me, listened and understood the impact the issue had on me, sometimes things can go wrong but it’s how they are handled and learning from them and I feel that this company dealt with the issue in the right way, I am happy to say that I will use and trust them in the future.
26 May 2026
Reply from Materials Market
Thank you for taking the time to leave a review.
I can see that you had several successful deliveries with us in April and earlier in May. Unfortunately, on your most recent order there was a delay in securing a supplier, which meant the delivery was likely going to be a few days later than originally expected.
I completely understand how frustrating this would have been, particularly when you had tradespeople scheduled and were relying on the materials arriving as planned. While delays can occasionally occur due to supplier availability, we should have communicated the situation much more clearly and proactively. For that, I sincerely apologise.
We appreciate your feedback as it highlights where we need to improve, particularly around keeping customers informed when an order does not proceed as expected.
Andrew
Materials Market
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