Patience and very friendly and positive customer treatment. Uncomplicated handling of my case (replacement of defective toothbrushes). All in all a sign of a customer service oriented company cultu... See more
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Looks stunning, feels amaazing. Great all around really and makes you wonder how the big names in the industry haven‘t built something like this yet. Only gripe with it really is the charger that f... See more
They did answer to my Email instantly and showed me that they take my problem serious and looked for a way to solve it right away without a hassle. I actually did expect it different, but they proofed... See more
From the order to the delivery just perfect and very professional. With their email support, they help you to understand the item and use it properly. Very well done. The brush itself is very high qu... See more
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Company details
Written by the company
Mate ist eine innovative Marke, die hochwertige Schallzahnbürsten und Zubehör anbietet. Unsere Schallzahnbürsten sind bekannt für ihre effektive Reinigung, die zu weniger Bakterien, Plaque und Zahnfleischentzündungen führt. Dank Studien, die zeigen, dass das Zahnfleisch auf die wechselnden Druckveränderungen des Schalls mit einem erhöhten Ionenaustausch reagiert, wird es durch die Zellaktivierung intensiver versorgt. Unsere Schallzahnbürsten sind aus robustem, IPX7-wasserdichtem Aluminium gefertigt und bieten dank schlanker Form einen minimalistischen Gegenentwurf zu klobigen Schallzahnbürsten aus Plastik. Wir bieten zudem Bürstenköpfe und Zubehör an, um alle Bedürfnisse unserer Kunden abzudecken. Wir legen großen Wert auf Kundenservice und bieten eine lebenslange Garantie auf alle mate Zahnbürsten an. Unser persönlicher Service garantiert eine individuelle und schnelle Betreuung, denn Vertrauen ist unser oberstes Gebot. Mate ist zertifizierter Shop mit Geld-zurück-Garantie und bietet einen risikofreien 30-Tage-Test an. Unsere Schallzahnbürsten werden von Zahnärzten und Dentalhygienikern empfohlen und sind besonders für Menschen mit empfindlichem Zahnfleisch und freiliegenden Zahnhälsen geeignet, da sie supersanfte Zahnreinigung bieten. Unsere Schallzahnbürsten haben einen leistungsstarken Akku und müssen nur alle 60 Tage aufgeladen werden. So können sie bequem auf Reisen mitgenommen werden. Jede mate kommt mit einem robusten Reise-Etui, inklusive Lüftungsschlitzen. Unsere Mission ist es, unseren Kunden eine schonende Schallzahnbürste für weiße Zähne und gesundes Zahnfleisch anzubieten.
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4.6
Excellent
2K reviews
Hasn’t replied to negative reviews
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CUSTOMER SERVICE
Patience and very friendly and positive customer treatment. Uncomplicated handling of my case (replacement of defective toothbrushes).
All in all a sign of a customer service oriented company culture.
WELL DONE!
Thank you!
4 March 2026
Unprompted review
Nice and friendly support
Nice and friendly support. Exchange due to a defect was no problem
28 November 2025
Unprompted review
bester Kundenservice on plant earth
bester Kundenservice on plant earth! Super Zahnbürste. Rundum Happy !
28 October 2025
Unprompted review
Excellent product
Excellent product, even better service!
The product delivers in every way, and the service exceeds all expectations.
Highly recommended!
14 August 2025
Unprompted review
I still haven’t got my package because…
I still haven’t got my package because I wasn’t at home when it got delivered. So that’s the experience so far. And I actually don’t even know where it is and how to get it…
25 July 2025
Wonderful and friendly support
I had a technical issue with my toothbrush and the support was very helpful and supportive.
26 June 2025
Unprompted review
True Customer Happiness Service
Thank you for the great experience with your Customer Happiness Service.
13 May 2025
Unprompted review
problem with the toothbrush
The person who answered my email/complaint was very friendly and understanding and professional!
4 April 2025
Unprompted review
Top und professionell!
19 March 2025
Unprompted review
Great products and service is on a high…
Great products and service is on a high level!
14 March 2025
Unprompted review
Reply from mate
Dear Silke,
Thank you very much for your great feedback! We are delighted that you think our customer service is excellent. 😊
Kind regards,
Aylin
Amazing customer service
Amazing customer service, quick and helpful.
6 February 2025
Unprompted review
Reply from mate
Thank you for your great feedback! 😊 We're glad you're happy with our customer service. If you need help again, we're here for you!
Liebe Grüße
Aylin
Quality toothbrush with style
Looks stunning, feels amaazing. Great all around really and makes you wonder how the big names in the industry haven‘t built something like this yet.
Only gripe with it really is the charger that feels a bit lower quality than the toothbrush (isn‘t terrible by any means). Plus would have still been great to charge via USB c. Other companies achieved this by making their case rechargeable.
2 December 2024
the support ist perfect
the support ist perfect, fast, uncomplicated and helpfull
15 November 2024
Unprompted review
I have recieved the third toothbrush…
I have recieved the third toothbrush and also thi product didn't work anymore after 2 weeks. I cannot recommend this company at all, the products are faulty and not long lasting.
28 November 2024
Unprompted review
The toothbrushes are great, but ...
The toothbrushes are great, but the shipping costs for brush heads, for example, are exorbitantly high.
27 November 2024
Unprompted review
Great customer service
They did answer to my Email instantly and showed me that they take my problem serious and looked for a way to solve it right away without a hassle. I actually did expect it different, but they proofed me wrong by showing me excellent customer service and I am very thankful for and happy about that.
12 November 2024
Unprompted review
Costumer experience at his best
nice product
fantastic design
amazing service level
15 November 2024
Unprompted review
Once of the best customer care I have…
Once of the best customer care I have encountered!
14 October 2024
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