Received a creditcard charge from Matching Couples at 650-268-5339 for something we did not order. Tried the phone number and it's always busy. Don't understand how TrustPilot gives them such a posi... See more
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See what reviewers are saying
When the shirts finally showed up, the sizes were backwards. I immediately contacted them and have had zero resolution. I’ve tried calling them, emailing them, filling out countless “contact us” forms... See more
I ordered a set of tee shirts for Christmas and decided to add an additional set using the discount. I misread the instructions and failed to provide proper sizes. I contacted Janette from support who... See more
I just ordered my shirts. I ordered the wrong color, emailed immediately to customer service the mistake I had made..hoping it could be corrected. Jeanette emailed me 5 minutes after I sent it and cor... See more
Company details
Written by the company
We sell premium quality matching couples shirts
Contact info
18 cherry tree close, S11 9AF, Sheffield, United Kingdom
- 07495033226
- love@matchingcouples.com
- matchingcouples.com
Got the shirt for my son for his…
Got the shirt for my son for his birthday and he loves it
Love the Tshirts and will get more fun…
Love the Tshirts and will get more fun ones for sure.
Amazing customer service
Amazing customer service! Somehow the wrong shipping address was put on my order. Janette in customer service was so nice and sent me another order at no charge to replace it since it had already been shipped. This was my first time ordering from them and I will definitely be ordering again.
Shirts were true to size and perfect!
Very happy customer
I made a mistake in ordering my shirt size and they were quick to respond and rectify the issue. Thank you so much! The quality is way better than I expected. We love the shirts and will continue to order from you!
The BEST service and quality!
I could not be happier with my shirts, but more importantly, their service!! I wanted to replace a shirt that was no longer on their site. I sent a picture of it, and they made it for me!
Excellent service. Great quality. And the best humor!!
Thank you Janette for your help with my…
Thank you Janette for your help with my shirt exchange. You are such a breath of fresh air and wonderful to work with!
The customer service is impeccable and…
The customer service is impeccable and in todays times that’s more important than anything.
Janette is the best!
Janette helped us with a return and exchange. She kept in touch throughout the entire process. Buy that lady a holiday cocktail 😄 I would do it if I were there! Love our shirts!
The merchandise was just as advertised…
The merchandise was just as advertised and Janette helped tremendously.
Just in Time!
At first I thought my shirts wouldn’t make it on time but Santa pulled a few strings and they showed up the afternoon of our Christmas party!!!! Janette was so helpful when I reached out, the entire operation is top notch!!! Give that girl a holiday cocktail<3
I love my shirts, I'm so happy!
I received my order and my t shirt didn't fit so I contacted with the company and was emailed quickly. The shirts came in quickly, about a wk I think. My shirt was sent back and I received the replacement before I sent back the shirt that didn't fit, I thought that was awesome, amazing customer service! I mailed the shirt that didn't fit today. The t shirts are bright and the material is comfortable and my boyfriend laughed, I wasn't sure if I'd get him to wear it and he loved it, I/we can't wait until after Thanksgiving to wear them out, I'm sure I'll be posting pics online. I love this company and I'm sure I'll be ordering again in the future!
I made an error when ordering & Janette…
I made an error when ordering & Janette was prompt and it was unbelievable that she mailed out another set of t-shirts before sending the return label. The customer service was just amazing and the ease of doing business spectacular. I highly recommend this company. The product is also very good. Joann M.
Amazing Customer Support
I cannot rave anymore about Janette and this company. I emailed Matching Couples because I realized I made a mistake on sizing. Janette got back to me quickly. I received my correct sizes before I was asked to return the first order. It was my mistake but they made it right flawlessly.
Navigating site was easy
Navigating site was easy, loved your selection, delivery sooner than expected. Merchandise was great quality
The sizes are all in Mens sizes so…
The sizes are all in Mens sizes so women order a few sizes smaller
I'm giving a 5 star review to Janette. Janette…
I'm giving a 5 star review to Janette today. I messed up my order & she was able to fix it walking me through the process & gave in addition a discount. Very friendly & painless. Knows the correct way to message. Thanks again.
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