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Matchbook Betting Exchange Reviews 2,229

•
TrustScore 4 out of 5

4.1

Betting Agency
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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers had a great experience with this company. Customers frequently praise the customer service for being exceptional, with many highlighting the staff's helpfulness, friendly demeanor, and professionalism. People often mention that their issues are resolved quickly and efficiently, appreciating the prompt responses and clear communication from the support team. The website is also noted for being easy to navigate and well-designed. However, some people were dissatisfied with certain aspects, such as slow response times from customer service and issues with account verification taking too long. A few customers also mentioned problems with their accounts being closed without clear explanations, and some found the live chat unhelpful or glitchy.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the staff for being... See more

Response time

Clients share ambiguous opinions on response times. Many customers report prolonged processes, long waits for... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the service as helpful, quick,... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise the site's ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matchbook has everything these days. Liquidity(as good as any exchange) Enhanced Specials, fast withdrawals, good customer service and so on. Why MB is better than the other exchanges? You’re n... See more

Rated 5 out of 5 stars

Have been using Matchbook consistently since June 2024. Have remained profitable over the long haul. Had a brief issue with some account restrictions today, in which they wanted an honest and clear... See more

Rated 5 out of 5 stars

the best exchange with great customer service and prompt responses incase of any query. I had this guy David who helped me today resolve an issue which normally takes a lot of time but with his frie... See more

Rated 5 out of 5 stars

Nobody is perfect, mistakes happen. What matters is how the company responds to the issue. Tom handled my issue quickly and efficiently with a minimum of drama. There are many companies that could lea... See more

Company details

  1. Betting Agency

Information provided by various external sources

Please email feedback@matchbook.com if you feel that you are having issues that are not being given the attention they deserve. -------------------------------------------------------------------------------------------------------- Matchbook is a peer-to-peer betting exchange designed for smart bettors who want more value. Offering deep liquidity and low commissions, Matchbook returns maximum value to bettors. On Matchbook, bettors find better odds, a clean and easy-to-use betting interface, and helpful customer support.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Replied to 19% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Can’t knock Matchbook

Can’t knock Matchbook.
Fast payouts, quick customer service chats, good offers. What’s not to like…..

One note to add, you don’t get hassled like you normally do with other ‘yellow bannered, exchange websites.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Will close your account for no reason…

Will close your account for no reason and without any explanation. Customer service is so slow. Took them 4 days for me not being able to sign into my account, to telling me my account had been closed.
If you are looking for a decent betting exchange avoid this one. Still waiting for the money I had in my account to be transferred.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Matchbook has everything these days

Matchbook has everything these days. Liquidity(as good as any exchange) Enhanced Specials, fast withdrawals, good customer service and so on.

Why MB is better than the other exchanges? You’re not competing with Hanson who control liquidity on Smarkets.
Betdaq has no liquidity and Betfair has been on a downward Trend for 10 years.

Matchbook should be the first place to go for any sharp bettor.

25 January 2026
Rated 1 out of 5 stars

Asked me a few questions and then…

Asked me a few questions and then closed my account and nothing I could do about it

Absolutely pathetic joke. I didn't do a thing wrong all these five star reviews are a joke

Tbf the liquidity is embarrassing,the markets close at the start of the race so you can't keep an eye on your positions and the live feed is very patchy. Amateur hour

25 January 2026
Unprompted review

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