Masterworks Reviews 

525
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, kind, and patient during the onboarding process. People genuinely enjoy the unique opportunity to invest in physical works of art through a completely straightforward, highly transparent interface. Some reviewers were not happy with customer support, mentioning frustrating difficulties when trying to reach responsive agents for assistance. Consumers also noted that recent platform and website updates introduced heavy legal jargon and made navigation much harder. Reviewers additionally expressed concerns about the complicated procedures required for selling shares and liquidating assets.

What people talk about most

User experience

Clients share positive opinions on user experience, noting that the onboarding process is seamless, simple,... See more

Staff

People report positive experiences with staff, expressing widespread appreciation for the professional,... See more

Product

Consumers find product to be positive, highlighting a unique and simple process to invest in artwork by... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised friendly and patient... See more

Website

Reviewers highlight ambiguous aspects of website, noting that while some consumers find the interface easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Amazing site with extensive research and with a great culture developed Along with outreach/ engagement program! A little concerned about the liquidity but that could perhaps come with the territory!... See more

Rated 4 out of 5 stars

My experience in the past with the Masterworks website has been seamless and very straightforward. The updated version has taken a backward step with all the Legal Jargon etc al, that scrolling throug... See more

Company replied

Rated 4 out of 5 stars

Very unique and interesting way to allow the layperson to invest in art work. Their fees are high - 1.5% annual and they keep 20% of the profits when the art sells. It is also difficult to find out... See more

Company replied

Rated 4 out of 5 stars

Easy to understand, great onboarding and understanding. Purchase process wasn’t 100% as I didn’t get direct feedback on how to include a confirmation code. I still don’t know even though I did get... See more

Company replied


Company details

Written by the company

Masterworks allows anyone to purchase and trade shares in iconic artworks, by artists like Monet, Warhol, and Picasso. Learn how to invest in high-end artworks and beat the S&P 500.


Contact info

4.2

Great

TrustScore 4 out of 5

525 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(525)

167 reviews in the last 12 months

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Rated 1 out of 5 stars

I understand the concern, now.

It's understandable why there is so much concern about the legitimacy of this platform. The need to have a person on the phone to answer questions done online with other investment platforms, like Robinhood, Webull, Ark, so on, is odd. But I figured out why. They start with a "minimum" of 15k investment, then 1k, then say 500. This is all a lie. It can be done for $20. But if you had an online form, you'd find that out immediately, and not have someone lie to you. When I asked, the person told me the minimum was $500 invested in one painting. But then they let me do $125 each. Which was also a lie, as it is any amount, done in $20 increments. A three month wait to access the trading portion. K1 per art piece. Referral program is dubious, at best. I understand why their platform is diminishing, and the push via salesmen seems like the lesser of two choices. Instead of opening up to more people and making this easy, they are looking for whales. That's fine, but whales research. Within a few minutes one will find the feedback on this service. Anyway, in three months, I can then see the secondary market. Maybe it'll be better.

8 December 2025
Rated 5 out of 5 stars

Alternative investments are just more…

Alternative investments are just more fun that piling into an index or bond funds. If it is a cliché, then Masterworks proves it out.

Alts should be part of any portfolio. Masterworks' objects are unique, physical works of art which are not correlated to gold or bitcoin value.

I get to become a partial owner in art I actually like by
noteworthy artists.

7 December 2025
Rated 5 out of 5 stars

A Pleasant Surprise

It was a surprise, really, because two days ago the system didn’t work for me. I checked it again today by complete chance and everything worked fine. I didn’t need any help to complete my transaction, and now I own a piece of a Basquiat. A Pleasant Surprise.

5 December 2025
Rated 5 out of 5 stars

A member for over a year

I've been a member for over a year, and I've been participating for about 10 months. The experience has been fun, classy, and knowledgeable. The Offerings have been awesome and often. I wish I had more money to invest.

25 November 2025
Rated 4 out of 5 stars

Art lessons

This has been a great investment opportunity and it teaches me a lot about art that I didn’t know previously.

23 November 2025
Masterworks logo

Reply from Masterworks

Glad to hear that, Edwin!

Rated 5 out of 5 stars

Erik Bringsjord was/is my contact

Erik Bringsjord was/is my contact. He answered all of my questions, talked me through the process, the historical performance and why I should consider investing in fine art. After talking with my Financial advisor, thinking and praying about investing, I decided to make a small investment and see how it goes. Overall a very good experience.

18 November 2025
Rated 4 out of 5 stars

Very good. Not great.

Very unique and interesting way to allow the layperson to invest in art work. Their fees are high - 1.5% annual and they keep 20% of the profits when the art sells. It is also difficult to find out where your profits are deposited. The other functions that are provided - invitations to galleries and the provided research is excellent.

14 November 2025
Masterworks logo

Reply from Masterworks

Glad to hear you're enjoying the platform. Yes, art investing has unique costs to most other types of investments. This structure helps align Masterworks and the investors, while not requiring any out of pocket expense. If one of your investments has been sold, you will receive more information about how to receive those proceeds depending on the method you used to invest. Reach out to support@masterworks.com for any specific questions.

We hope you continue to enjoy the events!

Rated 5 out of 5 stars

Masterworks Owner

Connor and Layla were great in walking me through the steps of completing my portfolio. I look forward to working with Connor over the next few years.

6 November 2025

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