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Mastertrade Reviews 361

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TrustScore 4.5 out of 5

4.6

Electrical Wholesaler
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and prompt delivery service, often highlighting the speed and accuracy of shipments. Many people appreciate the competitive pricing and the wide selection of quality products available. The staff is frequently commended for their helpfulness, knowledge, and excellent communication, making interactions pleasant and productive. However, some customers also noted issues with delivery times, with items not arriving within the expected timeframe or being lost. A few other people also felt that the product quantity received was incorrect, leading to dissatisfaction.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the extremely... See more

Product

People report positive experiences with product. Customers praise the great design, ease of installation, and... See more

Service

Users describe positive interactions with service, consistently praising its efficiency and speed. Many... See more

Price

Consumers consistently express satisfaction with the pricing. Many reviewers highlight competitive prices,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the friendly, helpful, and... See more

Based on these reviews

Rated 5 out of 5 stars

I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... See more

Rated 5 out of 5 stars

Good prices and service, DPD normally deliver next day. The telesales team are great especially Ash, always there if I have a query on my delivery. Good service, keep up the good work.

Rated 5 out of 5 stars

This supplier offered the ROLEC EVO at a price which beat those of specialist EV Suppliers AND they were also able to supply the ROLEC add-on items which some of the EV shops didn't have listed. Orde... See more

Rated 5 out of 5 stars

Excellent product. Great design, looks well made & easy to install. Mastertrade were excellent. Ordered midday, picked and posted within the hour, delivered 7.30am the following morning. Less than 24... See more

Company details

  1. Electrical Wholesaler

Information provided by various external sources

Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

361 reviews

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Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was struggling to find a door panel…

I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins.
Anyway, this was the only site I could find to supply the part required. Easy to do business with and kept me informed all the way through from ordering to delivery.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Always good prices

Always good prices, excellent delivery times from their carrier partners.
Accurate supplies (unlike some who send out wrong goods despite online orders) Friendly and helpful staff and can always get through straight away, Ash is very helpful and a real gentleman. Well done to all the staff at Mastertrade.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Called into ask a few questions prior to purchase and was provided with great info. More importantly prompt delivery.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Aico EI146E Professional smoke alarm

Excellent product. Great design, looks well made & easy to install.
Mastertrade were excellent. Ordered midday, picked and posted within the hour, delivered 7.30am the following morning. Less than 24 hours. Amazing! 🙌

17 March 2026
Unprompted review

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