MasterFinish Reviews 72

Faultless service, would recommend this company, will use again.

Exceptional service. Speedy deliveries.

Best deal I could find on Mohawk brass lacquer. When I called and spoke with them they were very helpful and my subsequent online order and delivery process all went very smoothly.

Fast delivery of order, and easy to use ordering.

not only are the products of exceptional quality what IV been most impressed with is the excellent customer service and advice and the quickness to respond..will be using this company a lot going forward.

1. Wordpress security randomly logged me out and stopped me from ordering or logging in.
2. Nia from APS replied to my email advising of this straight away the next day (GOOD)
3. When I tried to purchase no option to set a delivery address on the website.
4. When I called the office number at 4.34 pm message read "Our offices are now closed, we are open from Monday to Friday 8am to 5pm, please leave a message after the tone"
5. Offices were not answering and no tone, so no option to leave message, no option to buy online and set delivery address.
6. I called Nia's supplied mobile number and left two messages, no reply.
7. In the end I went onto my PC, logged in, set my temporary delivery address to my account and managed to make a purchase.

A lot of the 'action' buttons are greyed out too.

Currently the website is almost impossible to use, no idea if this was a botched update.

I have made multiple purchases from APS via ebay and amazon with no issues but their purchasing experience has been amongst the worst I have found.

The prices are good, the range is good and the customer service seems helpful, polite and responsive, which is why I spent extra time fighting to complete my purchase.

Guys, come on! Take 5 minutes to try and mystery shop your own company and see the massive fatal floors in your current set up. Feel free to contact me so I can explain your errors so hopefully you can resolve these issues.

To everyone else, remember this could be a glitch, in the mean time, I suggest phoning your order through, maybe before 4.34pm and hopefully someone will answer.

quick deliveryand packaged well

Great customer service rapid delivery thankyou

Always swift on delivery and great pricing

Excellent products, guidance & service

Superb fast delivery
Good choice
Paint kept in stock

MasterFinish offered the best choice of wood dyes for the job with the brand/colour I was looking for together with a choice of sizes - 100ml, 500ml & 1L. Order was shipped same day and delivered next day for only £2 extra. Great service and I will now be looking at other products they sell.

Brilliant service. Always happy to help out if products or items needed earlier. Use them for all my specialist products

Products as described however No confirmation on delivery. Order took nearly a week to arrive.
I had to email for update on order which I did then get a quick response and update. Next time I would consider purchasing from another supplier if I required items quickly and who update customers when order will actually be delivered. But items arrived well packaged with no shortages or damage.

I am very disappointed with the delivery. I paid £5 extra for delivery and the delivery has not yet been received. That's why I only give you one star. The products are good but you have problems with the delivery. Now I have to waste time contacting you to ask why I didn't get the product I need so much. :(

Great service, friendly and efficient

Brilliant service. Needed items the next day and the arrived. Helpful staff. Having the option to by LF stain in 500ml is brilliant. I used this company quite often