Really positive experience from start to finish. Website was easy to navigate and purchase process was simple and straightforward. Clear communication following purchase, kept me informed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very fast shipping, from Denmark to Portugal. It was very securely packed and arrived in perfect condition. The cube itself was in a nice giftable packaging and I didn't even have to ask my mom to wra... See more
The product quality is just as bad as the customer service; even €7 per cube is way too much money for what they actually offer. 3D printed, maybe? Terrible. The product description talks about advanc... See more
Company replied
It was my first step in speedcubing. I decided to order my first cube as MoYu rs3m v5 UV+Ball. Definitely it is my one of the best orders over internet. I got coupon and free prize, so instead of on... See more
Company details
Written by the company
Welcome to MasterCubeStore, home to Europe’s largest selection of cubes, speedcubes, and other exciting puzzles and challenges, all at competitive prices! With brands like Rubik’s, Gan, MoYu, and many, many more. We offer a wide array of games, for every enthusiast, whether you’re a competitive speedcuber, a casual puzzle solver, or just looking for a fun mental workout, we’ve got something for everyone! Our collection features a wide range of IQ puzzles and brain-teasers, perfect for both beginners and seasoned pros. At MasterCubeStore, we’re committed to providing exceptional customer service, fast delivery, and a seamless shopping experience. With over 175,000 satisfied customers and a passion for puzzling, we’ve become the go-to store for cubers and intellectuals across Europe. Have questions or need assistance? Our support team is here to help -Just reach out!
Contact info
Randersvej 26, 6700, Esbjerg, Denmark
- (+45) 25100266
- info@mastercubestore.com
- mastercubestore.dk
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Two things to improve
Everything was good and fast.
But parcel tracking wasn't working fine - online it said my package arrived two days later than it originally arrived (- my neighbour said he had it already for two days).
The other thing is that I ordered Rubik's Cube metallic magnetic and not magnetic - on paper they were called "...800" and "...800-A" but I couldn't tell them apart until I used a scale for help, because even on the packages of the articles was the same article-number "...800" - that wasn't very helpful by learning if my order was delivered right.
8 June 2024
Unprompted review
Reply from MasterCubeStore
Dear Customer,
Thank you for your detailed feedback ! We’re glad to hear you found our service fast and efficient. We apologize for the issues you experienced with parcel tracking and the confusion regarding the product identification.
Best Regards
Benjamin F.
MasterCubeStore Support
Fast delivery
27 May 2024
Unprompted review
I've gotten faster at solving it
I've gotten faster at solving it. 1min 14 sec is my record time without looking at it to solve it. Made, fully mixed and made again
23 May 2024
Unprompted review
Reply from MasterCubeStore
Hello Customer
For any delivery issues, please reach out to our support team at info@mastercubestore.com, and we will assist you further.
Best Regards
Benjamin F.
MasterCubeStore Support
Tak for fantastisk hurtig levering og…
Tak for fantastisk hurtig levering og nem adgang til faktura
27 April 2024
Deliver on the promise and large choice
10 April 2024
Unprompted review
I ordered a GAN 12 UI FREEPLAY and it…
I ordered a GAN 12 UI FREEPLAY and it was broken out of the box. the cube didnt connect to the cube station app and the lights were not blinking. i tried charging and everything and nothing helped the situation. for a cube thats over 120 dollars you should not be dealing with these kinds of problems.
12 April 2024
Unprompted review
Reply from MasterCubeStore
Hallo Nicolas,
We are not the manufactorer of the product, that is GAN, you should write a review on their trustpilot instead.
We've sadly had a lot of returns on this specific product, due to this exact issue. We do offer full refunds on the product, so if you have not already, then please contact our support at info@mastercubestore.com
Remember! You can always return defect products without issues.
Best Regards
Benjamin F.
MasterCubeStore Support
Best Store in Europe for Cubing!
9 April 2024
Unprompted review
Good support service
5 April 2024
Unprompted review
Great selection of products,very quick…
Great selection of products,very quick shipping
28 March 2024
Unprompted review
Super 👍👍👍👍☺️
23 March 2024
Quality store with great customer service.
Mastercubestore have been a fantastic to order from. They are quick with their deliveries and very helpful with problems. I've ordered multiple cubes from them and am very happy with their service. I would definitely recommend them to purchase from.
22 March 2024
Unprompted review
Good selection and prices
Good prices, quick delivery and wide selection. I don’t know what else to ask for.
14 February 2024
Like the product and mostly the coupons
Like the product and mostly the coupons
Hope they bring back the January sale with the coupons
2 February 2024
Unprompted review
God pris på Rubik cube og god kvalitet .
25 January 2024
amazing
amazing
i oftenly buy rubixs cubes from their site and the deliviries are always flawless (exept for my first time) exept if you put in the wrong adres.
recommend to buy your cubes here
10 January 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.