Really sorry to say that the whole experience was highly disappointing. The lady advising was highly incompetent and there was no stock of vaccines that we wanted. Vaccine prices are ridiculously expe... See more
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See what reviewers are saying
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... See more
Company replied
I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would b... See more
Company replied
Arrived for appt at Priory medical centre and was advised where to go etc. The person conducting our review was, friendly, helpful, very knowledgeable not only discussing vaccine options but all thi... See more
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4.3
Excellent
538 reviews
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Replied to 97% of negative reviews
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Very easy service
Very easy to find and attend woman was lovely . Really good experience! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟went to st thomas in Exeter luxtons pharmacy
27 January 2026
Reply from Masta
Hi Michele,
Thank you for leaving us a review!
We are so glad that you had such a good experience and were able to locate the pharmacy with ease.
We hope to see you in the future, should you need to visit us again.
Kindest Regards,
Casey-Marie
Masta
Failed to make it clear we could be…
Failed to make it clear we could be vaccinated for these particular country-specific conditions free on the NHS.
Would have been nearly £300 if someone else hadn't told us. Sharp practice. Poor. Deliberate?
Post-reply: mealy-mouthed corporate speak. Unsatisfactory. Profit-driven, not patient centred.
29 December 2025
Reply from Masta
Hi Marc,
We’re sorry to hear about your experience and appreciate you raising this concern.
After listening back to your telephone consultation we understand you were referred to MASTA by your GP after the nurse had asked if you were able to receive any vaccinations from your GP. Unfortunately, access to NHS travel vaccinations varies widely across GP practices, and many are unable to provide them which is often why patients are directed to private services such as ours.
Although we do clearly state on our website that MASTA operates as private travel health providers, we do accept that this could have been reinforced more clearly during your consultation. While this is not a formal requirement, we recognise that clearer communication may have prevented confusion and concern regarding costs.
We would like to reassure you that there is no intention to mislead and we take feedback like this seriously and are reviewing our internal processes to strengthen clarity for future clients.
Thank you for helping us improve our service.
Kind regards,
Andrea
MASTA
Very efficient and extremely helpful ……
Very efficient and extremely helpful … thank you
11 January 2026
Reply from Masta
Hi Toni,
Thank you for your kind review! We’re delighted to hear you found the service efficient and helpful.
Kind regards,
Andrea
MASTA
Friendly nurse clear advice given…
Friendly nurse clear advice given slowly and carefully pointed out why advice given also advice highlighted on sheets given to take away.
10 January 2026
Reply from Masta
Hi Lynda,
Thank you for your review! We’re delighted you felt the advice was clear and well explained, and that the take home information was useful as well!
Kind regards,
Andrea
MASTA
A rushed experience
Comfortable consultation room but the appointment seemed far too rushed. By all accounts a wider appointment slot would be beneficial to both nurse and patients when discussion is needed
22 January 2026
Reply from Masta
Hi Beverley,
Thank you for your review and we are glad you found the consultation room to be comfortable.
All clients are allocated their own 30 minute consultation slot to ensure clinical safety and individual assessment. That said, we understand how this may still have feel limited when additional discussion is required.
We appreciate your feedback and will continue to review how we support both clients and clinicians during appointments.
Kind regards,
Andrea
MASTA
I selected "Guest" option to book an…
I selected "Guest" option to book an appointment but MASTA ignored this and proceeded to notify a web account had been created. I will not activate and nor do I wish to - not impressed at all, I won't be recommending online booking.
6 January 2026
Reply from Masta
Hi Victoria,
Thank you for sharing your experience and for bringing this matter to our attention and please accept our apologies for any frustration caused.
We can confirm that we did not intend for this to be misleading in anyway. We can also confirm that this has been escalated and our web team will be amending this to ensure the correct wording is reflected appropriately.
Again thank you for sharing your feedback as this helps us improve.
Kind regards,
Andrea
MASTA
Brilliant service
Brilliant service - cannot fault the process. Would never go anywhere else.
6 January 2026
Reply from Masta
Hi Kate,
Thank you for your review! We’re so pleased you had a faultless experience and appreciate your continued support!
Kind regards,
Andrea
MASTA
Reply from Masta
Hi Susan,
Thank you! We’re so glad you had a positive experience and felt well supported.
Kind regards,
Andrea
MASTA
Lovely nurse at York who explained everything…
Lovely nurse who explained everything clearly and concise. Shocked by the price though!
5 January 2026
Reply from Masta
Hi Deborah,
Thank you for your honest feedback. We’re happy to hear you had a positive experience with our nurse and felt everything was explained clearly!
We also appreciate your comments regarding the cost.
Kind regards,
Andrea
MASTA
Booking appointments was very simple to…
Booking appointments was very simple to do online.
The nurse who called me - Tara, was lovely and talked me through everything I wanted and needed to know.
22 December 2025
Reply from Masta
Hi Katie,
Thank you for your review! We’re glad you found booking your appointment straightforward and that our nurse Tara was able to answer all your questions and put you at ease.
Kind regards,
Andrea
MASTA
Good experience
Good experience. Easy process. Felt assured I was getting the right vacinations. Thorough approach.
5 January 2026
Reply from Masta
Hi Bernard,
Thank you for your feedback! We’re happy to hear you found the process easy and felt reassured throughout your visit. We appreciate you choosing our service!
Kind regards,
Andrea
MASTA
Waste of time
Waste of time. Took a booking fee. A nurse then called to confirm our details. Went to pharmacy for the vaccine as booked and no medicine had arrived. Was told to return the next day. Went back - no medicine had arrived again. No contact to tell me not to waste my time going. Made a third trip for a successful vaccination but was over charged. Went back to the pharmacy for a fourth time to get a refund of the over charge. Utterly hopeless. Will never use the service or pharmacy again. The poorest service possible. Complete waste of time.
3 December 2025
Reply from Masta
Hi Clare,
We’re sorry to hear how frustrating this experience was and we fully understand your disappointment. We previously spoke with you to apologise and have refunded the consultation fee as a gesture of goodwill. While we’re pleased the vaccination was eventually completed, we recognise that the multiple visits and lack of communication are unacceptable, and we’re sorry for the inconvenience caused.
I can also assure you that the incident had been passed over to our senior management to ensure that this does not happen again.
Kind regards,
Andrea
MASTA
Good amount of time for appointment
Good amount of time for appointment, able to run through vaccines, blood tests and malaria tablets.
30 December 2025
Reply from Masta
Hi Catherine,
Thank you for your review! We’re pleased to hear you felt you had enough time during your appointment and that everything was clearly covered.
We appreciate you choosing us and hope to see you again in the future!
Kind regards,
Andrea
MASTA
The clinician didn't exlpain to me…
The clinician didn't exlpain to me properly about the vaccines, she was rushed and didn't inspire a lot of confidence. I wouldn't go back.
2 January 2026
Reply from Masta
Hi Alma,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet the standard we aim to provide. Feeling fully informed and confident about vaccinations is very important to us, and we regret that this wasn’t your experience.
We will be reaching out to you directly to follow up on your concerns.
Kind regards,
Andrea
MASTA
Reply from Masta
Hi Linda,
Thank you for your review! We're so glad that you found our services to be helpful, thorough and efficient.
We hope to welcome you back again!
Kind regards,
Andrea
MASTA
Very helpful advice on line…
Very helpful advice on line conversation and very satisfied with the appointment made in my behalf to attend an excellent pharmacy for vaccinations
17 December 2025
Reply from Masta
Hi Amanda,
Thank you for taking the time to leave a review! We’re so pleased our online advice was useful and that your vaccination appointment was a positive experience.
Wishing you safe travels and good health.
Kind regards,
Andrea
MASTA
Cancelled my appointment day before
Cancelled my appointment day before. No follow up call. Boots wete more efficient and cheaper
31 December 2025
Reply from Masta
Hi Anita,
We’re very sorry for the inconvenience caused by the last minute cancellation that was due to unforeseen circumstances and that you didn’t receive a follow up call. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
Your feedback will help us improve our communication and ensure appointments are managed more smoothly in the future.
We understand your frustration and hope we might have the opportunity to provide a better experience should you choose to visit us again.
Kind regards,
Andrea
MASTA
Good but difficult to find
For Dublin's clinic in Sandyford:
Once you finally reach the clinic, all is good 👍
But it would be very useful to automatically give the directions to find the clinic for new clients, because I've found Beacon South Quarter very very badly signposted. The Cube Offices are not even indicated on the maps or signs.
The maps do label -as "P23"- the building I entered to find the first mention of Masta and the way to the clinic, but their legends don't list "P23" to name it.
So, it might be useful to specify to new clients that they need to enter what is called "P23" on the maps.
I didn't show up at the first appointment because I spent almost 1 hour searching for the clinic (thanks you didn't charge me this).
But what probably happens with half of your clients is that they arrive late and lie about the schedule of their appointment. Or they simply don't show up, then out of guilt and to avoid being charged for their missed appointment, they book at another clinic in Dublin.
Precisely indicating the way in advance might significantly reduce the number of missed appointments, and maybe even increase the number of new clients (those who would flee the non-show-up fee instead of booking again).
15 September 2025
Reply from Masta
Hi Corentin,
Thank you for your detailed and thoughtful review. We’re glad to hear that once you reached the clinic, your experience was positive.
We appreciate you taking the time to share such specific feedback about the signage and directions. While detailed directions to the clinic are available on our website, we recognise that the clinic location can be difficult to navigate, particularly for first time visitors. Based on your comments, we will review how this information is presented and look at adding clearer, more prominent guidance to help make finding the clinic easier.
We’re also grateful for your understanding regarding the missed appointment and appreciate you highlighting how clearer directions in advance could help reduce delays and no shows. Feedback like this is extremely valuable and helps us improve the experience for future clients.
Thank you again for bringing this to our attention, and we hope to welcome you again in the future.
Kind regards,
Andrea
MASTA
Reply from Masta
Hi Cheryl,
Thank you for your review! We're delighted you found your appointment very informative.
Kind regards,
Andrea
MASTA
Thorough review travel health needs
Thorough review of all the travel health requirements. Good advice on precautions needed with the trade-offs explained.
13 January 2026
Reply from Masta
Hi Peter,
Thanks for the great review! We’re happy to hear you found the consultation thorough and the advice practical and easy to understand.
Wishing you safe and healthy travels!
Kind regards,
Andrea
MASTA
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