I contacted Massage Chair Heaven not to make a purchase, but seeking advice after 35 frustrating days with a national chain retailer who failed to deliver a chair I had paid for in full. Owner Y... See more
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Yunior and his wife are amazing. They are truly available 24/7 and are both incredibly knowledgeable about everything related to massage chairs. The showroom in Miami Lakes is great! Yunior spent s... See more
Company replied
Excellent service and great quality product. Wife wanted the Osaki OS-Pro Ai Series DuoMax 4D and Massage Chair Heaven had it at my door in a week flat even with a holiday weekend. Highly recommend... See more
Company replied
Yunior at Massage Chair Heaven was a delight to work with, and made my purchase very easy. He was very informative and saw to it that all my concerns and questions were addressed. Delivery and a reaso... See more
Company replied
Company details
Written by the company
Bring the spa home to you, massage anytime you need it in the comfort of your own home. Unwind, de-stress and heal with our zero gravity chairs! Our goal is to make your experience as pleasant as possible. Free Shipping & No Sales Tax.
Contact info
15412 NW 77TH CT , 33016, Miami Lakes, United States
- 8336277245
- info@massagechairheaven.com
- massagechairheaven.com
4.9
Excellent
335 reviews
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High quality massage chair
The massage chair is high quality and a nice piece of furniture. It runs smooth and has many different features…very impressed so far..
19 October 2022
Reply from Massage Chair Heaven
Hi!
Thank you for choosing TrustPilot to leave your feedback on your recent purchase. It was a pleasure to assist you and if you need anything else , do not hesitate in contacting us anytime.
Thank you!
The Massage Chair Heaven Team
Five stars for "after sales support"
Five stars for after sales support. I have a Kahuna 7300 which started making noises at the foot rest. I contacted them and without issue, they sent a replacement foot rest. Noise now gone and the chair is back to running perfect. One year in and we enjoy it almost every day. Note: Massage chair heaven states they no longer sale the Kahuna brand but I recommend Kahuna as an option. very happy with their service.
9 September 2022
Unprompted review
Reply from Massage Chair Heaven
Hi Dennis,
Thank you for choosing TrustPilot to leave your feedback on your Kahuna chair purchase. In regards to your note , we still sell Kahuna chairs. However, we no longer sell the specific model you purchase momentarily due to lack of inventory. It was a pleasure to assist you and if you need anything else in the future , do not hesitate in contacting us anytime.
Regards,
The Massage Chair Heaven Team
I learned about these chairs from a friend.
I learned about these chairs from a friend that had one and recommended them. I ordered and it was delivered while my wife was home, and they delivered the wrong-colored chair. They corrected the issue and I have been enjoying one of the best made massage chairs on the market. With the stress of work these days it is so nice to come home and take that stress away with this chair.
3 September 2022
Reply from Massage Chair Heaven
Hi Michael,
Thank you so much for using TrustPilot to leave your feedback on your recent purchase. It was a pleasure to assist you and if you need anything else in the future do no hesitate in contacting us anytime!
Thank you!
The Massage Chair Heaven Team
My inly complaint is I never want to…
My inly complaint is I never want to get out and get work done
26 August 2022
Reply from Massage Chair Heaven
Hi Gail,
Thank you so much for choosing TrustPilot to leave your feedback on your recent purchase. It was a pleasure to assist you and if you need anything else in the future do no hesitate in contacting us anytime!
Regards,
The Massage Chair Heaven Team
Great service provided.
25 August 2022
Unprompted review
Reply from Massage Chair Heaven
Hi!
Thank you for choosing TrustPilot to leave your feedback on your recent purchase. It was a pleasure to assist you. If you need anything else in the future, do not hesitate in contacting us anytime!
Regards,
The Massage Chair Heaven Team
Yunior is the best store boss I have…
Yunior is the best store boss I have ever met. He cares about customers' experience and feedback before and after buying. He followed up and resolved any issues or concerns that customers have. I have an excellent buying experience here. If you want to get best fit massage chair, here is your best choice!!!
18 August 2022
Reply from Massage Chair Heaven
Hi Anny,
Thank you for choosing TrustPilot to leave your feedback on your recent purchase. It was a pleasure to assist you in getting your Osaki Hilux. If you ever need anything else in the future, do not hesitate in contacting us anytime!
Thank you
Yunior @
Massage Chair Heaven
Thanks Yunior
Thanks Yunior. I got the chair I needed to get me off of pain meds…. All the extra accessories are amazing as well. I’m working more than just like before, but BETTER. After a disc replacement and I can’t tell if I was ever hit by a car thanks to you.
17 August 2022
Unprompted review
Reply from Massage Chair Heaven
Hi Jeff!
Thank you so much for choosing TrustPilot to leave your feedback on your recent purchase for the Synca Jp1100. It was a pleasure to assist you and your wife in our showroom. I am glad the pain meds are a thing of the past and if you ever need anything else in the future, do not hesitate in contacting us anytime!
Thank you!
Yunior @
Massage Chair Heaven
Reply from Massage Chair Heaven
Hi!
Thank you for choosing TrustPilot to leave your feedback on your recent purchase. If you need anything else in the future do not hesitate in contacting us anytime!
Regards,
The Massage Chair Heaven Team
Excellent service
Junior was fantastic. Knew everything about all the chairs he had and even the ones they don't carry. He was very patient and ultimately we bought the chair with all the specs we wanted and it is fantastic
12 August 2022
Reply from Massage Chair Heaven
Hey George!
Thank you for choosing TrustPilot to leave your feedback on your recent purchase. It was a pleasure to assist you and your wife here in our local showroom.
If you need anything else in the future, do not hesitate in contacting us anytime!
Regards,
Yunior @
Massage Chair Heaven
Very nice chair
Very nice chair. Arrived quickly. Customer chat line helpful ordering and best price. All good.
5 August 2022
Reply from Massage Chair Heaven
Hi Bill!
Thank you for choosing TrustPilot to leave your feedback on your recent purchase. If you need anything else in the future, do not hesitate in contacting us anytime!
Regards,
The Massage Chair Heaven Team
Excellent Custimer Service
Yunior and his wife were wonderful to work with. They were very prompt in returning calls about questions or concerns. I would give them 20 stars if I could.
5 August 2022
Reply from Massage Chair Heaven
Hi Wendell,
Thank you so much for choosing TrustPilot to leave your feedback on your recent purchase! It was a pleasure to assist you and if you need anything else in the future, do not hesitate in contacting us anytime.
Regards,
Yunior @
Massage Chair Heaven
Exceptional customer service
Exceptional customer service! In a world where it seems people are doing just enough to get by THIS team really knows how to deliver great service!
3 August 2022
Reply from Massage Chair Heaven
Hi Kelly,
Thank you for choosing TrustPilot for leave your feedback on your recent purchase. If you need anything else from us, do not hesitate in contacting us anytime!
Regards,
The Massage Chair Heaven Team
Bought a refurbished M888
Bought a refurbished M888 and after a week of use a couple of air hoses came off, called customer service and they were very helpful but due to covid and limited work force it took a while for repairs. I enjoy my chair and happy of purchase. Seems to be well constructed and is nice looking that can be close to a wall and fully operational.
18 July 2022
Reply from Massage Chair Heaven
Hi John,
Thank you for choosing Trustpilot to leave your feedback on your recent purchase. I apologize for any inconvenience caused by the delays due to limited workforce. Thank you so much for your patience and understanding and if you have any questions or need anything else in the future, do not hesitate in contacting us anytime.
Thank you
The Massage Chair Heaven Team
Best online buying experience for a…
Best online buying experience for a high priced item I’ve ever had. Seriously, from ordering to reception, it was a breeze. I chatted with “Sophie” online and she beat a deal I had lined up from another company on the spot. I ordered my chair and received it in 2 weeks via white glove service. All good.
12 July 2022
Reply from Massage Chair Heaven
Hi Tony! Thank you for choosing Trustpilot to leave your feedback on your recent purchase for the Osaki Maestro LE. I hope you are enjoying the chair and it was a pleasure to assist you with your purchase. If you need anything else in the future, do not hesitate in contacting us anytime!
Regards,
Sophie @
Massage Chair Heaven™
I saw this chair at my tanning salon…
I saw this chair at my tanning salon googled it and found message chair Heaven I had the chair in 4 days love it!
7 July 2022
Reply from Massage Chair Heaven
Hi Evelyn,
Thank you for choosing Trustpilot to leave your feedback on your recent purchase. If you need anything else in the future, do not hesitate in contacting us anytime!
Thank you!
The Massage Chair Heaven Team
Outstanding Customer Service
Outstanding customer service and very responsive when you have any questions or concerns.
To share my experience, white glove delivery was not available in my area. Massage Chair Heaven immediately refunded the amount without delay.
Massage Chair Heaven communicated with their customer promptly for any updates or delays.
I am extremely happy with my massage chair. Like any other, everyone has their preference. This chair was within my budget and fit all my needs.
Thank you Massage Chair Heaven for a great customer service. You treat your customers like family.
7 July 2022
Reply from Massage Chair Heaven
Hi Richard,
Thank you for choosing Trustpilot to leave your feedback on your recent purchase for the Osaki Admiral. I apologize for the delays we had with the White Glove company from your area who suddenly decided they weren't doing any more White Glove services for massage chairs. Because of this, we had to call you to let you know about it and you were refunded for your White Glove fees paid when placed the order. I hope you are enjoying your Osaki Admiral and if you need anything else, do not hesitate in contacting us anytime!
Regards,
Yunior H
Massagechairheaven.com
Sales chat is abominable - beware the upsell
I go to the website, check out a few chairs and wanted to get an opinion on chairs that can be precise for the head, neck and shoulders. I meant the base of the skull, but whoever the sales person was on chat asked me about a head massage and said their chairs don't do that. Well duh, but ok, and I clarified.
From there, I was told a $9999k chair was the most precise. I shared my price point was 4000K and below (a healthy price point) and was then told that I'd "have to get....", but it didn't match the $9999k chair. Again, duh. When I brought to "Sophie's" attention that I would find a place that could find me a match of my price point, instead of walking me through options, "Sophie" kept underlining the point that the $9999k model was the best choice.
This business needs to check in with whoever is doing their online sales chat because I am buying a chair today and was actually very interested in a few models, but absolutely not going to pay $4000k at a business that pushes the chairs at 2.5x my budget. I have the screenshots of this conversation conversation to back it up.
I added a star because you took the time to respond. I never said I tried other chairs, for clarity, I got on the sales chat to learn about as many chairs as possible, that's why the laser focus on this one chair is annoying.
1 July 2022
Reply from Massage Chair Heaven
Hi Jennifer,
Thank you for choosing Trustpilot to leave your feedback on your recent interaction with one of our team members. My apologies if you had a negative experience, our intention wasn’t to push you into a product out of your price range it was to try to get you into the product that met your needs best. You had let us know you wanted a product that delivers a really good neck and shoulder massage and had mentioned in the past you hadn’t been able to find one that does this well. The Synca JP1100 does this much better than any massage chair on the market, it’s not just a little bit better at it, it’s significantly better than any other chair in this regard. We could have suggested many less expensive chairs that offer neck massage, but since you’d previously mentioned you had tried some but never got the experience you wanted we wanted to be sure you got into the right chair. Our goal isn’t to just sell a chair just to get the sale, we always recommend what we think is best for our individual customers needs. We apologize for any negative experience you had, it wasn’t our intention. We have a large showroom with many models and if you are ever local to us we’d love to spend some time showing you all of the chairs to help get you into the best chair for you.
Regards,
Yunior H
Owner and President of
Massage Chair Heaven™
Best ever gift ever.
27 June 2022
Reply from Massage Chair Heaven
Hi Isabel,
Thank you so much for choosing Trustpilot to leave your feedback on your recent purchase. If you need anything else in the future do not hesitate in contacting us anytime!
Thank you
Regards,
The Massage Chair Heaven Team
Sophie is the best!
26 June 2022
Reply from Massage Chair Heaven
Hi Paul,
Thank you for choosing Trustpilot to leave your feedback on your recent purchase for the Human Touch Recliner. It was a pleasure to assist you and if you need anything else in the future do not hesitate in contacting us anytime!
Regards,
Sophie @
Massage Chair Heaven
Reply from Massage Chair Heaven
Thank you so much for using Trustpilot to leave your feedback on your recent purchase. If you need anything else in the future, do not hesitate in contacting us anytime!
Regards,
The Massage Chair Heaven Team
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