Mason & Madison Co. is an absolute scam. They sent me the wrong item. When I emailed requesting their return address and a refund, they not only didn't respond but blocked me so my follow-ups were sud... See more
Company replied
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I ordered boots three weeks ago when I track the information it says at facility it’s been at facility for weeks now they keep responding with some fake email. This is horrible. I spent over $70 and I... See more
Absolutely rubbish service, we never received our item, was meant to be delivered 12th December. We have had no communication from the company till now about the review. I have contacted my ba... See more
Company replied
Purchased the charm 18K bundle with free gift and received a lessor priced wrong item instead. I repeatedly sent emails with invoice attached as proof of incorrect item and price and they have yet... See more
Company replied
Company details
Written by the company
Make Elegance Sustainable 🌿 Bestselling MASON CHUNKY CHAIN™, MADISON PEARL™ 🔥 FREE Shipping Worldwide 🌎 SHOP NOW ↓ www.masonmadison.com
Contact info
10 Times Square, New York, United States
- support@masonmadison.com
- masonmadison.com
1.2
Bad
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 month
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Never provided tracking details
Never provided tracking details. I’m sure they’re a scam and they don’t respond to emails. I don’t even think they’re from NY like they claim.
Company responded almost 4 years later. Not to the actual complaint for a solution, but the review itself.
11 December 2021
Unprompted review
Reply from Mason & Madison Co.
Dear Steven,
We’re truly sorry to hear about your experience and completely understand how frustrating it must feel to be left without updates or clear communication. At Mason & Madison Co., we believe our customers deserve transparency, reliable service, and jewelry they can feel proud to own — and it’s clear we didn’t meet that standard for you this time.
Please contact us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will immediately provide accurate tracking details or, if preferred, process a full refund to ensure you feel secure in your purchase.
To those reading: while this customer’s experience was understandably frustrating, it does not reflect the experience of thousands of clients who trust Mason & Madison Co. for thoughtfully crafted jewelry and responsive, personalized support. We’ve recently strengthened our tracking systems and expanded our client care team to ensure every customer receives timely updates and the service they expect.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to make this right and show why so many clients continue to choose us with confidence and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
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